Glow Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Glow for its excellent customer support, which resolves issues quickly and enhances overall experience. (12 mentions)

Users love the ease of use of Glow, finding it simple and efficient for managing WordPress websites. (10 mentions)

Users value the robust features of Glow, making WordPress maintenance easier and more efficient than ever. (7 mentions)

Users appreciate the prompt updates availability in Glow, which streamlines website maintenance and enhances productivity. (4 mentions)

Users love the easy backup process of Glow, making website maintenance efficient and stress-free. (3 mentions)

Users find the backup provider options limited, but changing over isn't considered a major issue. (2 mentions)

Users express a desire for more customization options and features like API and ticket categorization in Glow. (1 mentions)

Users face plugin issues due to needing manual updates and enabling uptime monitoring, complicating usability. (1 mentions)

Users have experienced technical issues with the Uptime Monitor, though support is responsive in resolving these problems. (1 mentions)

Users express frustration over update issues, including inability to disable auto-updates and manual uptime monitoring activation. (1 mentions)

5 Pros or Advantages of Glow

1. Customer Support

Users commend Glow for its excellent customer support, which resolves issues quickly and enhances overall experience.

See 12 mentions

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Darren R.

Small-Business (50 or fewer emp.)

5.0/5

"Glow has transformed how we manage website admin and client support."

What do you like about Glow?

Having all day-to-day admin tasks in one central control panel makes everything so much easier to manage. It’s intuitive and saves our team a huge amo

Ella H.

Small-Business (50 or fewer emp.)

5.0/5

"The system is really easy to use and navigate."

What do you like about Glow?

The system allows me to keep on top of tasks as well as monitor updates needed for our website maintenance. The customer support team are really helpf

2. Ease of Use

Users love the ease of use of Glow, finding it simple and efficient for managing WordPress websites.

See 10 mentions

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Darren R.

Small-Business (50 or fewer emp.)

5.0/5

"Glow has transformed how we manage website admin and client support."

What do you like about Glow?

Having all day-to-day admin tasks in one central control panel makes everything so much easier to manage. It’s intuitive and saves our team a huge amo

Rebecca M.

Small-Business (50 or fewer emp.)

5.0/5

"The system is simple but effective. There's nothing fluffy or convoluted about it."

What do you like about Glow?

I like that its simple but effective. The system does exactly what it should do making our lives as Webmasters easier. We still getting to grips with

3. Features

Users value the robust features of Glow, making WordPress maintenance easier and more efficient than ever.

See 7 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Efficient support and a fantastic product"

What do you like about Glow?

Everything we have experienced in using Glow has been excellent so far. It is an easy to use platform which has proved simple to implement. The wide r

Abygail H.

Small-Business (50 or fewer emp.)

5.0/5

"Glow is experienced, reliable, and accessible."

What do you like about Glow?

Fast, reliable, easy, supportive, accessible.

4. Updates Availability

Users appreciate the prompt updates availability in Glow, which streamlines website maintenance and enhances productivity.

See 4 mentions

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Ella H.

Small-Business (50 or fewer emp.)

5.0/5

"The system is really easy to use and navigate."

What do you like about Glow?

The system allows me to keep on top of tasks as well as monitor updates needed for our website maintenance. The customer support team are really helpf

Mike C.

Small-Business (50 or fewer emp.)

5.0/5

"Glow enables me to confidently manage multiple websites and provide an excellent client experience"

What do you like about Glow?

Glow is a simple, easy to use software tool that enables me to manage multiple WordPress websites and provide an excellent support service to my clien

5. Backup

Users love the easy backup process of Glow, making website maintenance efficient and stress-free.

See 3 mentions

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Darren R.

Small-Business (50 or fewer emp.)

5.0/5

"Glow has transformed how we manage website admin and client support."

What do you like about Glow?

Having all day-to-day admin tasks in one central control panel makes everything so much easier to manage. It’s intuitive and saves our team a huge amo

Julian Y.

Small-Business (50 or fewer emp.)

4.5/5

"Moving to Glow from ManageWP"

What do you like about Glow?

Support tickets combined with WordPress maintenance capabilities. Backups that actually restore properly (ManageWP just didn't work well for big sites

5 Cons or Disadvantages of Glow

1. Backup Issues

Users find the backup provider options limited, but changing over isn't considered a major issue.

See 2 mentions

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Danny P.

Small-Business (50 or fewer emp.)

4.5/5

"Great experience so far"

What do you dislike about Glow?

Some of the integrations are limited i.e. backup provider options - but not a huge deal to change over.

Jening C.

Mid-Market (51-1000 emp.)

5.0/5

"Glow Works"

What do you dislike about Glow?

You will need to have your own cloud based storage for all the backups.

2. Limited Customization

Users express a desire for more customization options and features like API and ticket categorization in Glow.

See 1 mentions

See Related User Reviews

Julian Y.

Small-Business (50 or fewer emp.)

4.5/5

"Moving to Glow from ManageWP"

What do you dislike about Glow?

There is not a lot to dislike. I would like an API. I would like to see ticket categorisation and some more customisability.

3. Plugin Issues

Users face plugin issues due to needing manual updates and enabling uptime monitoring, complicating usability.

See 1 mentions

See Related User Reviews

Mohammad J.

Small-Business (50 or fewer emp.)

5.0/5

"Well put together tool!"

What do you dislike about Glow?

- The ability not to apply auto-updates to plugins if not set. - You have to manually turn on uptime monitoring

4. Technical Issues

Users have experienced technical issues with the Uptime Monitor, though support is responsive in resolving these problems.

See 1 mentions

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Wayne W.

Small-Business (50 or fewer emp.)

4.5/5

"Glow is a big part of helping us retain clients"

What do you dislike about Glow?

We had a few issues initially with the Uptime Monitor, causing usage spikes on our server. But Glow's support team have been great and really fast in

5. Update Issues

Users express frustration over update issues, including inability to disable auto-updates and manual uptime monitoring activation.

See 1 mentions

See Related User Reviews

Mohammad J.

Small-Business (50 or fewer emp.)

5.0/5

"Well put together tool!"

What do you dislike about Glow?

- The ability not to apply auto-updates to plugins if not set. - You have to manually turn on uptime monitoring

Top-Rated Alternatives

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Chris P.

Helping SEOs cope with Core Web Vitals | Technical SEO | Development | Site performance

Small-Business (50 or fewer emp.)

11/17/2022

"Taking the stress out of WordPress management"

5/5

What do you like best about Glow?

Glow has everything a WordPress development agency needs to efficiently manage and support their client's WordPress websites. The system saves a lot of time and automatically provides clients with reports, improving transparency and communication, so clients can see where their support budget is going.

The support system is excellent, as is the ability to update plugins and themes in mass and communicate these through reports to clients. And the new performance reporting feature is a brilliant addition. Review collected by and hosted on G2.com.

What do you dislike about Glow?

Set-up could be a little easier, and greater customisation of reports would be handy, but these are minor; the system is great. Plus, the Glow website has an extensive roadmap to see what's on the horizon. Review collected by and hosted on G2.com.

David M.

Director

Information Technology and Services

Small-Business (50 or fewer emp.)

3/22/2023

"Great product and excellent service/support"

5/5

What do you like best about Glow?

A great all in one tool for managing multiple WordPress sites. Lots of great features such as ticketing, bulk updates, uptime monitors, security suggestions, reporting and backups. Review collected by and hosted on G2.com.

What do you dislike about Glow?

Initial minor issues but Phil and the team have been great at resolving any issues. Review collected by and hosted on G2.com.

Jason B.

Chief Experience Officer

Small-Business (50 or fewer emp.)

11/14/2022

"Everything in one place!"

5/5

What do you like best about Glow?

Glow thought of everything that is needed to manage our client's sites...remote management to update WordPress core, themes, and plugins, but time tracking to show how much time any task takes (with the ability to add tasks that weren't timed manually), super easy backup management, uptime monitoring, performance scanning, and automated reporting. Review collected by and hosted on G2.com.

What do you dislike about Glow?

I don't even know if it would be possible, but I wish there was a way for Glow to warn us when an update could potentially conflict with something else (the php version, the WordPress core version, other plugins, etc). Review collected by and hosted on G2.com.

Jag P.

Director

Small-Business (50 or fewer emp.)

8/26/2022

"Most unique features we've found in a WP management app"

5/5

What do you like best about Glow?

We’re complete converts to Glow, having used ManageWP for the last 5 years.

It saves me and my team hours of time each month in managing our clients’ WordPress sites and has all the features we need and that you’d expect from a WordPress management app.

On top of that, the support ticket system and time tracking features are huge bonuses that we’ve not found in any other tool during our research.

We know Glow is still at an early stage and is developing new features all the time and we’re very much looking forward to seeing how the product develops. Review collected by and hosted on G2.com.

What do you dislike about Glow?

There isn't much that I don't like about Glow. However, if I'm being as critical as possible I'd like to be able to have more customisation over the reports that we send to our clients. I can see this is on Glow's roadmap, so I'm confident they will make this feature even better in the future. Review collected by and hosted on G2.com.

Andy D.

Head of Client Services

9/30/2022

"Huge fan of Glow"

5/5

What do you like best about Glow?

I think the ticket feature is a great way to more efficiently manage your clients. Thw way you can email the system and integrate with the portal seamlessly is really unique. Review collected by and hosted on G2.com.

What do you dislike about Glow?

Compared to some of the more long standing solutions, Glow still has work to do to be more comprehensive. Review collected by and hosted on G2.com.

Adam B.

Web Designer

Small-Business (50 or fewer emp.)

3/29/2022

"Excellent service"

5/5

What do you like best about Glow?

This is a great service for people who manage multiple WordPress websites. The company is a startup, still in the early stages, but I managed to speak directly with the Founder and he kindly allowed me to preview the beta version. I know he has big plans for the company and I very much admired his dedication to realising his ultimate goal of providing a genuinely useful service for developers and website managers.

There is no doubt that this will prove to be a valuable service run by customer focused people who care deeply about the user experience. The pricing looks very reasonable, too. Review collected by and hosted on G2.com.

What do you dislike about Glow?

I can’t think of anything at the moment. Review collected by and hosted on G2.com.

April H.

Founder and Design Director

Small-Business (50 or fewer emp.)

11/15/2021

"Amazing Product and Team!"

5/5

What do you like best about Glow?

The team at Glow was very supportive and on hand when needed! Glow has so many unique features that are perfect for my ever-growing business. Review collected by and hosted on G2.com.

What do you dislike about Glow?

There were some minor issues initially, but Glow has been excellent at getting them fixed and evolving the software! Review collected by and hosted on G2.com.

Recommendations to others considering Glow:

If you want to provide better customer support to your clients or you currently update clients' websites manually, then I would highly recommend you talk to Glow! They will save you so much time and provide an incredible service and product! Review collected by and hosted on G2.com.

What problems is Glow solving and how is that benefiting you?

Glow has helped me quickly manage client website plugin updates under one roof, rather than having to access each website manually; this saves me so much time! I also found the ticket support system very useful for managing client technical issues. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/22/2022

"Excellent tool for an agency managing multiple WordPress sites."

5/5

What do you like best about Glow?

Aside from Glow being a perfect tool for managing multiple sites, I love that there are handy guides and business tips on hand for members. The support ticket system has to be my absolute favorite. Review collected by and hosted on G2.com.

What do you dislike about Glow?

The connection to WordPress seems to fail for some of our clients, but the manual plugin upload route fixes it. It's not a major issue, but worth mentioning. Review collected by and hosted on G2.com.