
we didn't find the platform user friendly at all. Review collected by and hosted on G2.com.
Unfortunately, our experience with GlobalData has been disappointing, both in terms of the platform and the customer service we received. We did not find the platform sufficiently useful or relevant to our work and had not used it for approximately eight months.
The most disappointing aspect, however, was the lack of flexibility when we requested to terminate the subscription. Despite the prolonged non-use of the platform and our clear explanation that we had neither an operational need nor an allocated budget for another subscription term, we were unable to reach a fair and reasonable solution.
In my view, this is not the way a long-term customer relationship should be managed. I am sharing our experience so that prospective customers are aware of the contractual renewal and termination provisions and review them carefully before entering into an agreement with GlobalData.
Anja Bervar
VP Corporate Development
SALUS Review collected by and hosted on G2.com.
