The price is great for the product. The ability to carry over campaigns is useful and the customer service is top-notch, even when they can't actually fix the issue. Review collected by and hosted on G2.com.

Design page functionality is lacking. Sometimes Pantone colors don't work properly. Review collected by and hosted on G2.com.

easy to use and setup pages for donations Review collected by and hosted on G2.com.

be good to have more options of payment providers Review collected by and hosted on G2.com.

Customer service is spectacular. They really know their product, and have offered out of the box suggestions.

The product works great for us. One feature I like is being able to receive and enter in offline donations. Our larger donations come in the form of checks. So it is good to meld them with CC donations.

Giving Fuel has saved me time, and increased efficiency.

I would be happy to discuss how we use GF with you if you are interested.

I am surprised that this evaluation only generated an A-. I truly feel like GF is an A+ product for our situation. Review collected by and hosted on G2.com.

So far I have not found a thing that I dislike. They might not be the cheapest product on the market. But what they offer is worth way more than saving a few bucks.

There is the saying Quality, Service, Price, you can only have 2 out of 3. I love Giving Fuels Quality and Service, and their price really is not that high. Review collected by and hosted on G2.com.

I like how easy it was to create custom giving forms and incorporate them into a website. There wasn't a lot of paperwork. Credit card fees are reasonable. Text-to-give with a custom local phone number is included in paid plans. I love how it works too--just text an amount to the number. After the initial setup, it's one step to give. Review collected by and hosted on G2.com.

There were some struggles with text-to-give when mobile providers started routinely blocking business text. It took some time to work that out, but it's working well now. It would also be better to be able to edit the credit card set up for text-to-give without having to re-enter all the information again. And if you have a lot of giving pages, making a change like changing your gateway requires editing every page individually with no easy way to verify all the pages are set to the correct gateway. Review collected by and hosted on G2.com.

Site building on GivingFuel (and all of Webconnex's product line) is easy and full-featured, and the secure pages are responsive (multi-platform) and embeddable in other sites. Drag and drop interface is intuitive, and configuration options are clear. I absolutely love the conditional-logic-based actions that allow me to show or hide things, waive fees, etc. Their support knowledgebase is pretty comprehensive, as well. When I have had questions, I have used the support chat, and the responses were fast and usually spot-on without a lot of back-and-forth discussion. The support engineers are passionate about what they do, and happily throw together example pages to showcase features that might be helpful. I love not having to guess what the fees are, as the fees are tied to the donations received. And it is easy to pass the processing fees on to the donor, so the fees don't chip away at the donations. Review collected by and hosted on G2.com.

I prefer a grid layout for merchandise, but that option isn't available. I would have also liked to animate selections, but that's definitely fluff, not a dealbreaker. Review collected by and hosted on G2.com.

I love the creative flexibility of being able to create the campaign/donation page and add multiple different elements to it. Review collected by and hosted on G2.com.

What I dislike the most about GivingFuel is their poorly built API for mapping the data to our CRM, which in this case, is Salesforce. For years I have had to endure multiple issues--from incorrect timestamps to records not being triggered, created, or synced into Salesforce at all. Even after having reported these issues years ago, and they acknowledging that the issues exist with promises to address them, the glaring issues remain unresolved. To put it simply, their Salesforce integration is one of the worst I've seen or experienced. Review collected by and hosted on G2.com.

GivingFuel was easy to integrate into our website and was user-friendly for our donors. It looked seamless as a part of our site. Setup was also pretty straightforward. Review collected by and hosted on G2.com.

The fees were a little high. We ended up switching to a platform specifically designed for churches (Tithely), but GivingFuel worked well while we used it. Review collected by and hosted on G2.com.

Giving Fuel is so easy to use! Creating new campaign pages for all of our fundraising opportunities is easy to do, even if you know nothing about web design. We love the customizable look and options for recurring donations, crowdfund thermometer widgets, and the easy integration with employer matching. We also have always received outstanding quick and helpful support from their solutions team. Review collected by and hosted on G2.com.

We had one glitch with a payment gateway, but the Giving Fuel team quickly offered us a solution and instructions for getting it resolved. Otherwise, we do not have anything that we dislike. Review collected by and hosted on G2.com.

So many things! It's easy to use, cost-effective, and customizable. However, above all, they have the best customer service. Every single question is answered in such a timely and helpful manner. They're responsive and go above and beyond in matching their software to your needs. Review collected by and hosted on G2.com.

While it is super customizable, there are elements of the pages that look a little "homemade." However, the pros do outweigh the cons. Review collected by and hosted on G2.com.

Easy to build pages, forms and reports. Even our staff that is a little nervous about running reports has no problems running reports from this platform! Review collected by and hosted on G2.com.

I wish that the info went directly into our CRM database. Review collected by and hosted on G2.com.