--- title: GivingFuel Reviews meta_title: 'GivingFuel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 96 reviews by the users' company size, role or industry to find out how GivingFuel works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 96 scale: '5' date_modified: '2026-10-30' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit ---

GivingFuel Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the outstanding customer support of GivingFuel, enhancing their overall experience with the software. (8 mentions)
Users commend the ease of use of GivingFuel, appreciating its clean interface and efficient setup process. (5 mentions)
Users highlight the helpfulness of staff at GivingFuel, noting their prompt responses and follow-up support. (5 mentions)
Users value the donation tracking functionality of GivingFuel, making it easy to manage multiple campaigns efficiently. (2 mentions)
Users find the easy setup of GivingFuel to be quick and straightforward, enhanced by live customer support assistance. (2 mentions)
Users find the interface clunky, making navigation and item arrangement frustrating at times during usage. (2 mentions)
Users find the limited customization options for designing pages on GivingFuel to be a significant drawback. (2 mentions)
Users report payment issues including donor recurring donations disappearing and a clunky navigation experience. (2 mentions)
Users experience donation issues with manual data entry, impacting the accuracy of check donation dates. (1 mentions)
Users struggle with insufficient documentation, making it hard to accurately post manual data for check donations. (1 mentions)

5 Pros or Advantages of GivingFuel

1. Customer Support
Users commend the outstanding customer support of GivingFuel, enhancing their overall experience with the software.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service"

What do you like about GivingFuel?

The software is both versatile and user-friendly, offering a wide range of features. Additionally, the customer support is outstanding.

LS

Leonard S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Giving Management with All the Features We Need"

What do you like about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.

2. Ease of Use
Users commend the ease of use of GivingFuel, appreciating its clean interface and efficient setup process.
See 5 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service"

What do you like about GivingFuel?

The software is both versatile and user-friendly, offering a wide range of features. Additionally, the customer support is outstanding.

LS

Leonard S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Giving Management with All the Features We Need"

What do you like about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.

3. Staff Helpfulness
Users highlight the helpfulness of staff at GivingFuel, noting their prompt responses and follow-up support.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Incredibly Helpful Service Reps Who Always Deliver"

What do you like about GivingFuel?

The helpfulness of the service reps are great. They are there to help with anything you need.

Beth B.
BB

Beth B.

Small-Business (50 or fewer emp.)

5.0/5

"Great Customer Support!"

What do you like about GivingFuel?

I actually use RegFox for our summer camp program, and accidentally navigated in error to GivingFuel. Nevertheless, the customer support person, Maddy

4. Donation Tracking
Users value the donation tracking functionality of GivingFuel, making it easy to manage multiple campaigns efficiently.
See 2 mentions

See Related User Reviews

LS

Leonard S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Giving Management with All the Features We Need"

What do you like about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.

HT

Heather T.

Small-Business (50 or fewer emp.)

4.5/5

"Overall happy customer"

What do you like about GivingFuel?

GivingFuel has a clean interface and is fairly user friendly. We also had no problem integrating their site to our personal website. In addition, thei

5. Easy Setup
Users find the easy setup of GivingFuel to be quick and straightforward, enhanced by live customer support assistance.
See 2 mentions

See Related User Reviews

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you like about GivingFuel?

ability to design multiple giving pages; easy to publish & implement immediately; live customer support as I am creating & publishing a giving

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you like about GivingFuel?

Ease of use for set up and walkthrough of product installation.

5 Cons or Disadvantages of GivingFuel

1. Clunky Interface
Users find the interface clunky, making navigation and item arrangement frustrating at times during usage.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy fundraising software and good support"

What do you dislike about GivingFuel?

Overall I have very few complaints! This is a bit nitpicky, but rearranging items on a given webpage sometimes feels a little clunky. For example, dra

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you dislike about GivingFuel?

Website is a bit clunky to navigate for processing payments.

2. Limited Customization
Users find the limited customization options for designing pages on GivingFuel to be a significant drawback.
See 2 mentions

See Related User Reviews

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you dislike about GivingFuel?

Downside is lack of customization in designing a page.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Fast Response"

What do you dislike about GivingFuel?

there is limitation for designing the donation page.

3. Payment Issues
Users report payment issues including donor recurring donations disappearing and a clunky navigation experience.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Client Service"

What do you dislike about GivingFuel?

There is nothing so far that I dislike. Once there was an issue with my donors recurring donations disappearing, but we were able to solve it. I think

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you dislike about GivingFuel?

Website is a bit clunky to navigate for processing payments.

4. Donation Issues
Users experience donation issues with manual data entry, impacting the accuracy of check donation dates.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Very easy to use and affordable system."

What do you dislike about GivingFuel?

Posting manual data entry is not possible to get the correct date for a check donation.

5. Insufficient Documentation
Users struggle with insufficient documentation, making it hard to accurately post manual data for check donations.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Very easy to use and affordable system."

What do you dislike about GivingFuel?

Posting manual data entry is not possible to get the correct date for a check donation.

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GivingFuel Reviews (96)

Reviews

GivingFuel Reviews (96)

4.7
96 reviews
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PJ
Pamela J.
President
Small-Business (50 or fewer emp.)
"Giving Fuel is our Platform!"
5/5
What do you like best about GivingFuel?

Giving Fuel is consumer friendly (even for the newest of all non-profits) and easy to navigate through from building your pages to managing your donations. When comparing software choices, we knew GF was the best one for us! Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Our wish list is for Giving Fuel to offer a comprehensive CRM that offers stewardship options that can be managed on the back end. We did ask for Text to Give so we didn't have to use multiple platforms and it is now available! Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Fantastic Service"
5/5
What do you like best about GivingFuel?

Giving Fuel provides amazing personal customer service every time we need help. They are fast and dependable to solve any issues needed. Wonderful to work with. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

They do not have a dedicated customer service phone number that you can call in an emergency. It would be helpful to have a customer service number to call. Review collected by and hosted on G2.com.

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Mid-Market (51-1000 emp.)
"Highly recommended. The best platform for online donation."
5/5
What do you like best about GivingFuel?

GivingFuel is very flexible to make an online donation form. Especially, the capability of connecting the forms with the multiple payment gateways is the most appreciated feature. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

User management. I wish I could assign more admins with separate access privileges. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Aaron is extremely thorough and prompt in solving issues."
5/5
What do you like best about GivingFuel?

Aaron has helped me numerous times to resolve discrepancies in Webcomnec data versus bank deposits. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

That I can't work through the discrepancies myself. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
UC
Verified User in Civic & Social Organization
Mid-Market (51-1000 emp.)
"Great Customer Service & Easy to Navigate"
5/5
What do you like best about GivingFuel?

Easy to find customers and the dashboard makes it much easier to better understand our credit card donations. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I have found it challenging to find billing information, but was quickly sent a link by a team member to locate it. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Highly Recommend GivingFuel"
5/5
What do you like best about GivingFuel?

The customer support and the how-to videos Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Thought I'd be able to set up more myself Review collected by and hosted on G2.com.

Jim B.
JB
Jim B.
VP US Operations
Small-Business (50 or fewer emp.)
"Small charities are treated as though they were the biggest"
5/5
What do you like best about GivingFuel?

Any time I have a problem, I get it resolved the same day Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Nothing to dislike! A little cumbersome learning curve though. Review collected by and hosted on G2.com.

ME
Megan E.
Operations Manager
Small-Business (50 or fewer emp.)
Originally submitted 4/26/2022
"Excellent Customer Service"
5/5
What do you like best about GivingFuel?

Helpful customer service and attentive answers to my questions! GivingFuel has been an excellent tool to manage our online donations. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

The donations reports sometimes don't pull the correct transactions. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Great Customer Service!"
5/5
What do you like best about GivingFuel?

The platform is very user friendly and the customer support is outstanding. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

There's not much that I dislike about this platform. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Incredible Customer Service!"
5/5
What do you like best about GivingFuel?

The functionality of the application and customer service is EXCELLENT! Whenever I've run into roadblocks, their customer service has always come through! Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Nothing! I've been using this site for years and it's proven to be exactly what we need for our events. Review collected by and hosted on G2.com.
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