--- title: GivingFuel Reviews meta_title: 'GivingFuel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 96 reviews by the users' company size, role or industry to find out how GivingFuel works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 96 scale: '5' date_modified: '2026-10-30' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit ---

GivingFuel Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the outstanding customer support of GivingFuel, enhancing their overall experience with the software. (8 mentions)
Users commend the ease of use of GivingFuel, appreciating its clean interface and efficient setup process. (5 mentions)
Users highlight the helpfulness of staff at GivingFuel, noting their prompt responses and follow-up support. (5 mentions)
Users value the donation tracking functionality of GivingFuel, making it easy to manage multiple campaigns efficiently. (2 mentions)
Users find the easy setup of GivingFuel to be quick and straightforward, enhanced by live customer support assistance. (2 mentions)
Users find the interface clunky, making navigation and item arrangement frustrating at times during usage. (2 mentions)
Users find the limited customization options for designing pages on GivingFuel to be a significant drawback. (2 mentions)
Users report payment issues including donor recurring donations disappearing and a clunky navigation experience. (2 mentions)
Users experience donation issues with manual data entry, impacting the accuracy of check donation dates. (1 mentions)
Users struggle with insufficient documentation, making it hard to accurately post manual data for check donations. (1 mentions)

5 Pros or Advantages of GivingFuel

1. Customer Support
Users commend the outstanding customer support of GivingFuel, enhancing their overall experience with the software.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service"

What do you like about GivingFuel?

The software is both versatile and user-friendly, offering a wide range of features. Additionally, the customer support is outstanding.

LS

Leonard S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Giving Management with All the Features We Need"

What do you like about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.

2. Ease of Use
Users commend the ease of use of GivingFuel, appreciating its clean interface and efficient setup process.
See 5 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service"

What do you like about GivingFuel?

The software is both versatile and user-friendly, offering a wide range of features. Additionally, the customer support is outstanding.

LS

Leonard S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Giving Management with All the Features We Need"

What do you like about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.

3. Staff Helpfulness
Users highlight the helpfulness of staff at GivingFuel, noting their prompt responses and follow-up support.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Incredibly Helpful Service Reps Who Always Deliver"

What do you like about GivingFuel?

The helpfulness of the service reps are great. They are there to help with anything you need.

Beth B.
BB

Beth B.

Small-Business (50 or fewer emp.)

5.0/5

"Great Customer Support!"

What do you like about GivingFuel?

I actually use RegFox for our summer camp program, and accidentally navigated in error to GivingFuel. Nevertheless, the customer support person, Maddy

4. Donation Tracking
Users value the donation tracking functionality of GivingFuel, making it easy to manage multiple campaigns efficiently.
See 2 mentions

See Related User Reviews

LS

Leonard S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Giving Management with All the Features We Need"

What do you like about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.

HT

Heather T.

Small-Business (50 or fewer emp.)

4.5/5

"Overall happy customer"

What do you like about GivingFuel?

GivingFuel has a clean interface and is fairly user friendly. We also had no problem integrating their site to our personal website. In addition, thei

5. Easy Setup
Users find the easy setup of GivingFuel to be quick and straightforward, enhanced by live customer support assistance.
See 2 mentions

See Related User Reviews

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you like about GivingFuel?

ability to design multiple giving pages; easy to publish & implement immediately; live customer support as I am creating & publishing a giving

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you like about GivingFuel?

Ease of use for set up and walkthrough of product installation.

5 Cons or Disadvantages of GivingFuel

1. Clunky Interface
Users find the interface clunky, making navigation and item arrangement frustrating at times during usage.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy fundraising software and good support"

What do you dislike about GivingFuel?

Overall I have very few complaints! This is a bit nitpicky, but rearranging items on a given webpage sometimes feels a little clunky. For example, dra

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you dislike about GivingFuel?

Website is a bit clunky to navigate for processing payments.

2. Limited Customization
Users find the limited customization options for designing pages on GivingFuel to be a significant drawback.
See 2 mentions

See Related User Reviews

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you dislike about GivingFuel?

Downside is lack of customization in designing a page.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Fast Response"

What do you dislike about GivingFuel?

there is limitation for designing the donation page.

3. Payment Issues
Users report payment issues including donor recurring donations disappearing and a clunky navigation experience.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Client Service"

What do you dislike about GivingFuel?

There is nothing so far that I dislike. Once there was an issue with my donors recurring donations disappearing, but we were able to solve it. I think

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you dislike about GivingFuel?

Website is a bit clunky to navigate for processing payments.

4. Donation Issues
Users experience donation issues with manual data entry, impacting the accuracy of check donation dates.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Very easy to use and affordable system."

What do you dislike about GivingFuel?

Posting manual data entry is not possible to get the correct date for a check donation.

5. Insufficient Documentation
Users struggle with insufficient documentation, making it hard to accurately post manual data for check donations.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Very easy to use and affordable system."

What do you dislike about GivingFuel?

Posting manual data entry is not possible to get the correct date for a check donation.

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GivingFuel Reviews (96)

Reviews

GivingFuel Reviews (96)

4.7
96 reviews
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Janice B.
JB
Janice B.
Tax Preparer
Small-Business (50 or fewer emp.)
"Excellent site for nonprofit donation set up"
5/5
What do you like best about GivingFuel?

Decide is very user-friendly and when I had problems and went to the chat, I like that someone came on to help me right away. I also like the fact that they sent webinars to help with different things. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

So far, I haven't seen anything that I dislike. Review collected by and hosted on G2.com.

AE
Ashley E.
Field worker
Small-Business (50 or fewer emp.)
"Great, timely customer service"
5/5
What do you like best about GivingFuel?

Aaron went above and beyond to get my issue resolved. He was quick to respond to my request and very personable. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Not applicable, no complaints. A chat may be nice but with how fast they respond not necessary Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
Originally submitted 4/4/2022
"Excellent Customer Service"
5/5
What do you like best about GivingFuel?

Giving Fuel is easy to use and easy to set up. When I have needed help, their customer service has been great. I've worked the most with Caitlynn. Our setup is a bit unique due to how we are organized, so my questions were not the normal ones. Caitlynn is clearly experienced in the product. She understood my questions and what was behind them, and she was able to help me find solutions to all of them. There were 2 times she needed to reach out to her team to do a deeper dive, and I had answers within 30-60 minutes which was fast. We are very grateful for all of the help! Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

It took me a bit to understand what options I had to put onto a page (like a line item) and how to best utilize actions to get the behaviors on the page that I needed. Once again Caitlynn was a huge help in this process. Review collected by and hosted on G2.com.

Verified User in Religious Institutions
ER
Verified User in Religious Institutions
Mid-Market (51-1000 emp.)
"GivingFuel works for us"
5/5
What do you like best about GivingFuel?

GivingFuel offers a clean, easy to use, and consistent interface for our donors to both our home office and our local churches. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Some of the export features are still a little inconsistent so it took longer than expected to figure them out. but we now have a workable system to share GF info with our internal systems. Review collected by and hosted on G2.com.

Jeffrey Y.
JY
Jeffrey Y.
Finance Manager
Mid-Market (51-1000 emp.)
"I am a finance manager with an NGO"
4.5/5
What do you like best about GivingFuel?

GivingFuel customer service answers questions very quickly and may think of more solutions than I am looking for. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Basically no. I raised a point and they agree to make change. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Support"
4.5/5
What do you like best about GivingFuel?

The process is easy and the support has been very good. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I did not have any dislikes, it was a question and was answered. Review collected by and hosted on G2.com.

David R.
DR
David R.
Chief Ministry Officer
Small-Business (50 or fewer emp.)
"Quick and Outstanding Customer Service every time!"
5/5
What do you like best about GivingFuel?

The Giving Fuel platform is intuitive and easy to use. Plus the team at Giving Fuel is excellent at providing quick help and expertise. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Peer 2 Peer platform could use some improving and the reporting functions good use a boost. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"GivingFuel is user friendly"
5/5
What do you like best about GivingFuel?

I like that you can easily build fundraising pages, while getting quality support from their team as needed. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

It would help if it were a little easier to integrate the page into our website (rather than sending to GivingFuel URL) in a nice-looking way. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Giving Fuel Customer Service Reps are Very Helpful!"
4/5
What do you like best about GivingFuel?

It is very easy to use and easy for someone who isn't "tech savvy" to use. When we did have a problem, they were so helpful and quick to respond and resolve it. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I can't say that there is anything that I personally dislike! Review collected by and hosted on G2.com.

DK
Daniel K.
Controller
Mid-Market (51-1000 emp.)
"Easy to use"
5/5
What do you like best about GivingFuel?

Intuitive platform, reliable and fast support Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

For what I've need, Giving Fuel has always delivered. No issues. Review collected by and hosted on G2.com.
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