--- title: GivingFuel Reviews meta_title: 'GivingFuel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 96 reviews by the users' company size, role or industry to find out how GivingFuel works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 96 scale: '5' date_modified: '2026-10-30' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit ---

GivingFuel Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the outstanding customer support of GivingFuel, enhancing their overall experience with the software. (8 mentions)
Users commend the ease of use of GivingFuel, appreciating its clean interface and efficient setup process. (5 mentions)
Users highlight the helpfulness of staff at GivingFuel, noting their prompt responses and follow-up support. (5 mentions)
Users value the donation tracking functionality of GivingFuel, making it easy to manage multiple campaigns efficiently. (2 mentions)
Users find the easy setup of GivingFuel to be quick and straightforward, enhanced by live customer support assistance. (2 mentions)
Users find the interface clunky, making navigation and item arrangement frustrating at times during usage. (2 mentions)
Users find the limited customization options for designing pages on GivingFuel to be a significant drawback. (2 mentions)
Users report payment issues including donor recurring donations disappearing and a clunky navigation experience. (2 mentions)
Users experience donation issues with manual data entry, impacting the accuracy of check donation dates. (1 mentions)
Users struggle with insufficient documentation, making it hard to accurately post manual data for check donations. (1 mentions)

5 Pros or Advantages of GivingFuel

1. Customer Support
Users commend the outstanding customer support of GivingFuel, enhancing their overall experience with the software.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service"

What do you like about GivingFuel?

The software is both versatile and user-friendly, offering a wide range of features. Additionally, the customer support is outstanding.

LS

Leonard S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Giving Management with All the Features We Need"

What do you like about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.

2. Ease of Use
Users commend the ease of use of GivingFuel, appreciating its clean interface and efficient setup process.
See 5 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Customer Service"

What do you like about GivingFuel?

The software is both versatile and user-friendly, offering a wide range of features. Additionally, the customer support is outstanding.

LS

Leonard S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Giving Management with All the Features We Need"

What do you like about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.

3. Staff Helpfulness
Users highlight the helpfulness of staff at GivingFuel, noting their prompt responses and follow-up support.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Incredibly Helpful Service Reps Who Always Deliver"

What do you like about GivingFuel?

The helpfulness of the service reps are great. They are there to help with anything you need.

Beth B.
BB

Beth B.

Small-Business (50 or fewer emp.)

5.0/5

"Great Customer Support!"

What do you like about GivingFuel?

I actually use RegFox for our summer camp program, and accidentally navigated in error to GivingFuel. Nevertheless, the customer support person, Maddy

4. Donation Tracking
Users value the donation tracking functionality of GivingFuel, making it easy to manage multiple campaigns efficiently.
See 2 mentions

See Related User Reviews

LS

Leonard S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Giving Management with All the Features We Need"

What do you like about GivingFuel?

Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.

HT

Heather T.

Small-Business (50 or fewer emp.)

4.5/5

"Overall happy customer"

What do you like about GivingFuel?

GivingFuel has a clean interface and is fairly user friendly. We also had no problem integrating their site to our personal website. In addition, thei

5. Easy Setup
Users find the easy setup of GivingFuel to be quick and straightforward, enhanced by live customer support assistance.
See 2 mentions

See Related User Reviews

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you like about GivingFuel?

ability to design multiple giving pages; easy to publish & implement immediately; live customer support as I am creating & publishing a giving

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you like about GivingFuel?

Ease of use for set up and walkthrough of product installation.

5 Cons or Disadvantages of GivingFuel

1. Clunky Interface
Users find the interface clunky, making navigation and item arrangement frustrating at times during usage.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy fundraising software and good support"

What do you dislike about GivingFuel?

Overall I have very few complaints! This is a bit nitpicky, but rearranging items on a given webpage sometimes feels a little clunky. For example, dra

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you dislike about GivingFuel?

Website is a bit clunky to navigate for processing payments.

2. Limited Customization
Users find the limited customization options for designing pages on GivingFuel to be a significant drawback.
See 2 mentions

See Related User Reviews

Marina M.
MM

Marina M.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent real time support"

What do you dislike about GivingFuel?

Downside is lack of customization in designing a page.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Fast Response"

What do you dislike about GivingFuel?

there is limitation for designing the donation page.

3. Payment Issues
Users report payment issues including donor recurring donations disappearing and a clunky navigation experience.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Client Service"

What do you dislike about GivingFuel?

There is nothing so far that I dislike. Once there was an issue with my donors recurring donations disappearing, but we were able to solve it. I think

Casey C.
CC

Casey C.

Small-Business (50 or fewer emp.)

4.5/5

"Great company for processing payments"

What do you dislike about GivingFuel?

Website is a bit clunky to navigate for processing payments.

4. Donation Issues
Users experience donation issues with manual data entry, impacting the accuracy of check donation dates.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Very easy to use and affordable system."

What do you dislike about GivingFuel?

Posting manual data entry is not possible to get the correct date for a check donation.

5. Insufficient Documentation
Users struggle with insufficient documentation, making it hard to accurately post manual data for check donations.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Very easy to use and affordable system."

What do you dislike about GivingFuel?

Posting manual data entry is not possible to get the correct date for a check donation.

Top-Rated Alternatives

Donorbox
Donorbox
4.6/5(1,573)
Bloomerang CRM
Bloomerang CRM
4.6/5(933)
Bonterra Network for Good
Bonterra Network for Good
4.6/5(426)

GivingFuel Reviews (96)

Reviews

GivingFuel Reviews (96)

4.7
96 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Here's how.
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Great Customer Service!"
4/5
What do you like best about GivingFuel?

Customer Service has always been great! We had a recent issue with our Billing. My customer service rep, Anca, stayed on top of it and made it a point to keep me updated until the issue was resolved. For the most part the system itself is end-user friendly, there is some room for improvement. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I would like to have the ability to integrate it into our CRM for auto populating gifts. We have also experienced other platforms where the address auto populates once you start typing, we'd really like to see this same feature with GivingFuel. Review collected by and hosted on G2.com.

CB
Christie B.
Director of Operations
Small-Business (50 or fewer emp.)
"Giving Fuel Works for Us."
5/5
What do you like best about GivingFuel?

Super easy to use, very intuitive. Love that I can create giving pages, event registration pages etc easily. On the rare occasion that I get stuck, customer service is always ready to help. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Nothing. Cost is great for a non-profit etc Review collected by and hosted on G2.com.

Bryan R.
BR
Bryan R.
Small-Business (50 or fewer emp.)
"Easy to Use. Intuitive. Effective for Donor Collaboration"
4.5/5
What do you like best about GivingFuel?

It ws simple to use and ease to get setup right away. They integrate easily with the event/ticketing software for a one-stop-shop experience. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I didn't like that the lower pricing tiers didn't have any portal for donors to login themselves. That was unexpected. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Awesome Customer Service!"
5/5
What do you like best about GivingFuel?

GivingFuel is easy to navigate. The features are simplistic and plentiful for what we need. We can offer recurring donations and multiple methods of payment in one place. Customer support is a click away and they are very responsive. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

We are very happy with GivingFuel and all that it offers. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"It's the only one I've used, but I have liked it so far!"
2.5/5
What do you like best about GivingFuel?

I love how easily it communicates with Salesforce. I love the customer service. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Sometimes editing an account gets weird. I will think I have changed things in one area only to find out it didn't stick or the same info is buried somewhere else. Review collected by and hosted on G2.com.

Tyler Z.
TZ
Tyler Z.
Business Intelligence Analyst
Mid-Market (51-1000 emp.)
Originally submitted 7/3/2023
"Honestly, GivingFuel is exceptional."
5/5
What do you like best about GivingFuel?

It is donor friendly, easy to make visually appealing pages, and once your hands are dirty it becomes easier and easier to make quality pages. It has to be one of the best online giving products on the market. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I wish there was a way to tell the software you wanted to build a more customizable page when you needed it. It's not a fully custom product and they do not advertise as such, but when you need it, it would be helpful to have. Review collected by and hosted on G2.com.

LS
Lea S.
Mid-Market (51-1000 emp.)
"Good Online Donation Forms"
4.5/5
What do you like best about GivingFuel?

GivingFuel is fairly intuitive. The tool provides beyond the basics. I really like having the action tool to customize the donation forms. The customer service has always been fantastic. If I get stuck on something, I can pop onto chat and get an answer back in minutes. They have always been helpful. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

Though this is a pretty good tool for our organization and does provide a lot of customization, I would like to see even more customization. I also wish there were more learning videos on CSS through their site so I could really make my online form pop. Review collected by and hosted on G2.com.

Cassie F.
CF
Cassie F.
Executive Director
Small-Business (50 or fewer emp.)
"Best customer service from a fundraising platform I've ever experienced!"
4/5
What do you like best about GivingFuel?

The customer service and help center has been incredible. They have been awesome when I needed support, reports, and assistance. I haven't experienced another platform with the standard of support I have with GivingFuel.

Super easy to customize campaigns and giving pages. Very user-friendly! Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

The reporting is not as in-depth as I would like. There are fairly basic reports in the fundraising world that you cannot pull in GivingFuel. The reporting accessibility could use improvement. Review collected by and hosted on G2.com.

MH
Melissa H.
Team Field Leader
Small-Business (50 or fewer emp.)
"Review for Giving Fuel by Melissa Humphrey"
3.5/5
What do you like best about GivingFuel?

They help the org I am associated with process financial gifts. I also like how user friendly the website management is. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

It isn't small org friendly. Because I am not an administrator, I cannot use all of the tools for my pages in Giving Fuel. It leaves me needing to utilize other programs for donor management, and I do not like this. I would like to have access to the Contacts tab for my pages without having to see the rest of the organizations donors. Review collected by and hosted on G2.com.

John B.
JB
John B.
Donor Development Manager
Small-Business (50 or fewer emp.)
Originally submitted 3/9/2022
"Quality Customer Service"
5/5
What do you like best about GivingFuel?

I love that there are real people, in real-time, answering my pressing questions so that I can be informed in my relationships with donors. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

There are some formatting features still being ironed out by their web designers! Review collected by and hosted on G2.com.
Categories on G2
Explore More