Generated from real user reviews
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Excellent Customer Service"
What do you like about GivingFuel?
The software is both versatile and user-friendly, offering a wide range of features. Additionally, the customer support is outstanding.
Leonard S.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Giving Management with All the Features We Need"
What do you like about GivingFuel?
Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Excellent Customer Service"
What do you like about GivingFuel?
The software is both versatile and user-friendly, offering a wide range of features. Additionally, the customer support is outstanding.
Leonard S.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Giving Management with All the Features We Need"
What do you like about GivingFuel?
Easy to use. Provides all the functionality we need to collect and track our giving. Customer support has also been great.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Incredibly Helpful Service Reps Who Always Deliver"
What do you like about GivingFuel?
The helpfulness of the service reps are great. They are there to help with anything you need.
Beth B.
Small-Business (50 or fewer emp.)
5.0/5
"Great Customer Support!"
What do you like about GivingFuel?
I actually use RegFox for our summer camp program, and accidentally navigated in error to GivingFuel. Nevertheless, the customer support person, Maddy
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Marina M.
Small-Business (50 or fewer emp.)
5.0/5
"Excellent real time support"
What do you like about GivingFuel?
ability to design multiple giving pages; easy to publish & implement immediately; live customer support as I am creating & publishing a giving
Casey C.
Small-Business (50 or fewer emp.)
4.5/5
"Great company for processing payments"
What do you like about GivingFuel?
Ease of use for set up and walkthrough of product installation.
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Easy fundraising software and good support"
What do you dislike about GivingFuel?
Overall I have very few complaints! This is a bit nitpicky, but rearranging items on a given webpage sometimes feels a little clunky. For example, dra
Casey C.
Small-Business (50 or fewer emp.)
4.5/5
"Great company for processing payments"
What do you dislike about GivingFuel?
Website is a bit clunky to navigate for processing payments.
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Marina M.
Small-Business (50 or fewer emp.)
5.0/5
"Excellent real time support"
What do you dislike about GivingFuel?
Downside is lack of customization in designing a page.
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Fast Response"
What do you dislike about GivingFuel?
there is limitation for designing the donation page.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great Client Service"
What do you dislike about GivingFuel?
There is nothing so far that I dislike. Once there was an issue with my donors recurring donations disappearing, but we were able to solve it. I think
Casey C.
Small-Business (50 or fewer emp.)
4.5/5
"Great company for processing payments"
What do you dislike about GivingFuel?
Website is a bit clunky to navigate for processing payments.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Very easy to use and affordable system."
What do you dislike about GivingFuel?
Posting manual data entry is not possible to get the correct date for a check donation.
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Very easy to use and affordable system."
What do you dislike about GivingFuel?
Posting manual data entry is not possible to get the correct date for a check donation.
It is easy to set up and use. You can make new giving pages in minutes and start receiving donations. Review collected by and hosted on G2.com.
The templates are a little limited. Which is not a big problem, but I would sometimes like more options. Review collected by and hosted on G2.com.
Great customer service, powerful donation forms & options Review collected by and hosted on G2.com.
Wish it had a better and more flexible CRM Review collected by and hosted on G2.com.
GivingFuel gives fast response and easy to contact Review collected by and hosted on G2.com.
there is limitation for designing the donation page. Review collected by and hosted on G2.com.
Price/cost and branding integration with our websites. Review collected by and hosted on G2.com.
Posting manual data entry is not possible to get the correct date for a check donation. Review collected by and hosted on G2.com.
Ease of use for set up and walkthrough of product installation. Review collected by and hosted on G2.com.
Website is a bit clunky to navigate for processing payments. Review collected by and hosted on G2.com.
Maddy was extremely helpful. She followed up the next day to make sure we didn't have any more questions. Review collected by and hosted on G2.com.
There's nothing I dislike about Giving Fuel Review collected by and hosted on G2.com.
I love Givingfuel cause I learned alot!! Review collected by and hosted on G2.com.
speedingup payment timing is my idea!!!! Review collected by and hosted on G2.com.
I have found GivingFuel's help feature to be extremely helpful. They are usually live but if not, they email me back later with the answer to my question. Review collected by and hosted on G2.com.
GivingFuel has some limitations in what kind of fields it has available. Review collected by and hosted on G2.com.
I LOVE their quick and easy chat to reach their customer service team. They are quick to explain and help answer questions. Our donors can easily access their accounts, and we can see which donors have had their credit cards declined. Review collected by and hosted on G2.com.
The payment processors has been an issue for us - we need both ACH and credit card payment options. Giving Fuel has many options, but their preferred processor doesn't accept ACH transfers. Review collected by and hosted on G2.com.
The product is easy to use and we enjoy the flexible pricing plans Review collected by and hosted on G2.com.
The 5% fee is a little high but since we don't pay a monthly fee, I'm OK with it Review collected by and hosted on G2.com.
