My favourite feature abotu GitBook is that it has allowed us to create a central knowledge base within the company. It encourages us to have a single maintained version of a document instead of having multiole versions of the same document and no-one is sure which one to use. Review collected by and hosted on G2.com.

It requires a lot of commitment to keep the knowledge base up to date and ensure there is no duplication of documents that have conflicting information. There is also the risk of employees being stuck in old patterns and not using the knowledge base but still asking other employees these questions. Review collected by and hosted on G2.com.

As an IT Analyst, it can be challenging to keep project requirements, process documentation, and release notes organised across multiple tools. GitBook has helped us streamline our project documentation by bringing everything into one place. I also appreciate that it automatically tracks document versions and lets us restore previous revisions whenever needed. The search filters are very useful as well, making it quick to find information when I’m looking for something with specific constraints. Review collected by and hosted on G2.com.

We haven’t faced any major problems so far with GitBook, but one thing that does come to mind is that the formatting often gets jumbled when importing external documents. It’d be great if it could stay consistent. Review collected by and hosted on G2.com.

I really like how clean and intuitive the Markdown editor feels. It makes it incredibly easy to organize team documentation, API references, and personal project notes into well-structured spaces. The git-like version control is also fantastic, especially for reviewing documentation changes and updates before they go live. Review collected by and hosted on G2.com.

The search functionality within large spaces can occasionally be a bit slow or miss specific keywords if they aren't exact matches. Also, I wish there were a few more built-in fonts or deeper styling customization options for the public-facing pages without needing a premium plan. Review collected by and hosted on G2.com.

It’s so easy to document all of your project work. You also don’t need to worry about syncing with GitHub—your progress is always safe. The support team is very helpful, and deploying the site is smooth as well. The AI tasks are really useful for formatting and designing your documents. The price is affordable, too. Review collected by and hosted on G2.com.

While GitBook is a powerhouse for documentation, it isn’t without its share of frustrations. A major drawback is the pricing structure, which can feel steep for small teams or individual creators, especially when you compare it with free, open-source alternatives.

Another pain point is the shift away from a markdown-centric workflow toward a more proprietary, block-based editor. That change has alienated some developers who prefer full control over their source files and a more transparent editing process. On top of that, GitHub-to-GitBook synchronization can be finicky at times, resulting in merge conflicts or formatting discrepancies that end up requiring manual cleanup. Finally, if you need deep UI customization, the current theming limitations can feel restrictive. Review collected by and hosted on G2.com.

I like that GitBook provides clean, professional documentation, which makes it easy for readers to go through. I also appreciate the version history feature. Additionally, GitBook was fairly easy to navigate, with a clean structure and easy navigation. Review collected by and hosted on G2.com.

GitBook was really clunky when it came to collaborating simultaneously on something. It didn't work very well with multiple people at the same time, which was kind of frustrating. While one person working on it was no problem, it could get a little frustrating with two or more people at the same time. Review collected by and hosted on G2.com.

I use GitBook for documentation for clients to use our tools. It allows us to lay out our documentation neatly without having to do heavy backend code. I like the content management system and the ability to link and manipulate how pages are grouped and collected together. The initial setup was pretty easy. Review collected by and hosted on G2.com.

Pricing can be expensive and customization can be limited if you want to go beyond basic documentation. Review collected by and hosted on G2.com.

how nice the guides we create in it look. the collaboration aspect. and its technical support Review collected by and hosted on G2.com.

some technical limitations like restricting use of MCPs in our own AI apps Review collected by and hosted on G2.com.

I could upload a website completely free. Setting up and editing the website is extremely easy and intuitive, and best of all, I received very fast and helpful response by the team.

Natasza was so eager to help. She's the best! Review collected by and hosted on G2.com.

Its a little bit unclear and messy right now when it comes to their plans. It seems like you have to ask for permission for the community plan, which is simply what Gitbooks would claim is for free anyways. I'm not sure why they need you to make a formal request for something like this, but the team answered me really fast and approved my application to the community plan so it wasn't really a big problem. Review collected by and hosted on G2.com.

GitBook is easy to use, looks clean, and makes it simple to organize and maintain documentation. Review collected by and hosted on G2.com.

There is not much to dislike, though some advanced customization options can feel a little limited. Review collected by and hosted on G2.com.

This is the best API documentation tool I’ve ever used. Review collected by and hosted on G2.com.

Honestly, nothing in particular. The editor mode could be a bit better, but it’s no big deal. Review collected by and hosted on G2.com.