--- title: GitBook Reviews meta_title: 'GitBook Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 208 reviews by the users' company size, role or industry to find out how GitBook works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 208 scale: '5' date_modified: '2026-11-08' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management ---

GitBook Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of GitBook, enabling seamless collaboration and efficient document management. (16 mentions)
Users find GitBook's intuitive interface and ease of use essential for organizing and sharing content effortlessly. (10 mentions)
Users value the super responsive support and user-friendly design of GitBook, enhancing productivity for community organizations. (7 mentions)
Users appreciate the modern UI and collaborative features of GitBook, making documentation easy and professional for all. (6 mentions)
Users appreciate the seamless collaboration features of GitBook, enhancing teamwork and productivity across all members. (6 mentions)
Users experience software bugs that can lead to navigation difficulties and hinder customization options. (2 mentions)
Users express concern over high pricing, particularly for those without open source software support. (1 mentions)
Users find GitBook to have a complex initial setup, but overall, it is a great product. (1 mentions)
Users find the difficult automation aspect of GitBook cumbersome, needing manual updates for code changes to documentation. (1 mentions)
Users desire more advanced formatting options in GitBook to enhance their writing experience and flexibility. (1 mentions)

5 Pros or Advantages of GitBook

5 Cons or Disadvantages of GitBook

GitBook Reviews (208)

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Reviews

GitBook Reviews (208)

View 1 Video Reviews
4.7
208 reviews
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DP
David P.
Small-Business (50 or fewer emp.)
"Used Gitbook for System documentation and knowledgebase"
5/5
What do you like best about GitBook?

Super happy with Gitbook and how easy it is to use and user friendly, not just for anyone editing the gitbook but also for end users who may not be so savy. But with gitbook, it's simple! Review collected by and hosted on G2.com.

What do you dislike about GitBook?

May I suggest making it easier to change text styles as it took me some time to figure it out. Review collected by and hosted on G2.com.

Alexis K.
AK
Alexis K.
Geschäftsführer
Small-Business (50 or fewer emp.)
"Fantastic solution for documentations"
5/5
What do you like best about GitBook?

GitBook allows us to create beautiful documentation very quickly and to save our internal knowledge. In the process, we also appreciate the collaboration functions. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

The solution is already almost perfect 👍. From our point of view, there is still some potential in the area of localisation (e.g. support for further languages). Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Smooth experience and quite powerful tool"
5/5
What do you like best about GitBook?

Gitbook is really reliable and easy to work with.

At Better.email we use Gitbook for our documentation, and everyone knows how difficult it is to organize. Gitbook has an extremely easy to understand UI. So good that we actually decided to use it for our blogposts as well. We can really learn a lot from these guys at Gitbook, and they have my best recommendations. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

There is actually nothing that I dislike about Gitbook. Would be awesome with collaborative editing and a Code-pen like feature. Review collected by and hosted on G2.com.

Pedro P.
PP
Pedro P.
Creator and maintainer
Small-Business (50 or fewer emp.)
"Excellent tool for knowledge base"
5/5
What do you like best about GitBook?

I like how intuitive, modern, and simple the interface is. We tried other tools but no other tool beats the experience of organizing and writing content in it. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

We haven't come across something that we dislike yet. Review collected by and hosted on G2.com.

Kobkrit V.
KV
Kobkrit V.
Mid-Market (51-1000 emp.)
"We use Gitbook for OpenThaiGPT Opensource Documentation."
5/5
What do you like best about GitBook?

GitBook's web-based editor is intuitive and easy to use, allowing users to quickly create and edit documentation without the need for any technical knowledge or coding skills.

Another advantage of GitBook is its collaboration features. Users can easily invite other team members to collaborate on a document, and changes made by different users are automatically tracked and merged together. This makes it easy for teams to work together on documentation projects and keep everyone on the same page. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

It may not be as customizable as some other documentation platforms. While it's easy to use and has a clean, modern interface, some users may find that they are limited in terms of the customization options available. For example, there may be restrictions on the design and layout of the documentation pages, which could be a problem for users who want more control over the look and feel of their documentation. Review collected by and hosted on G2.com.

Martyn C.
MC
Martyn C.
Junior Web Developer
Small-Business (50 or fewer emp.)
"Excellent Experience with Gitbook So far for Bay Valley Foundation & Bay Valley Tech"
5/5
What do you like best about GitBook?

As a director and instructor for a code academy who has to work on many different projects with many different teams of students, staff, and interns, I love the version control features of Gitbook. This allows us to have many drafts in the works from team members and then edit and post/update content as soon as it is ready. By having the advantage of version control in our documentation, we can have the best of both worlds of quantity and quality of work, and give students and interns opportunities to improve their writing and communication skills, as well as provide valuable help to other students who are learning web development. The pricing options are fair, and it was a big help to be able to apply for a free plan upgrade as a Non-Profit org! Review collected by and hosted on G2.com.

What do you dislike about GitBook?

I have not really run into much that I dislike about Gitbook so far, I feel like the platform is pretty straightforward (as someone who already uses Git and GitHub for software development). There is a little bit of a learning curve to learn how to create all the sections that I need but that is the same issue with any documentation or collaboration platform. Review collected by and hosted on G2.com.

Arnaud F.
AF
Arnaud F.
Enterprise (> 1000 emp.)
"Very good tool to share your team's FAQ & Tools tutorials"
4.5/5
What do you like best about GitBook?

Sharing gitbooks to large scale of users (+1000 employees), with illustrations and sub menus is a nice way to share without losing the readers. Better in UX than Notion Review collected by and hosted on G2.com.

What do you dislike about GitBook?

One of the only things we were facing issues with is the versioning: we wanted to know what version users used to have 3 months earlier, without the possibility to export it. A really nice improvement would be to have a changelog. Review collected by and hosted on G2.com.

Bryan V.
BV
Bryan V.
Small-Business (50 or fewer emp.)
"It has been fabulous"
5/5
What do you like best about GitBook?

I really like the UI and UX experience, the way you can navigate through pages. I also like the rich editor and the pull request flow because developers are already familiar with it. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

I think reviewing changes needs a bit of improvement, like it would be really helpful to be able to select the specific place we want to give feedback to. Review collected by and hosted on G2.com.

Ryan  Y.
RY
Ryan Y.
Small-Business (50 or fewer emp.)
"GitBook - Review"
5/5
What do you like best about GitBook?

Gitbook offers an easy way for users to get started with documentation, and allows them to easily share, and get their colleagues input. I really like using the product, and I feel that it adds value to an organizations documentation. Review collected by and hosted on G2.com.

What do you dislike about GitBook?

Honestly, the interface is very intuitive, and I liked the experience. Review collected by and hosted on G2.com.

Anh L.
AL
Anh L.
Co-Founder & COO
Small-Business (50 or fewer emp.)
"The leader of the market, definitely"
4.5/5
What do you like best about GitBook?

Free tier with good limit

Latest UI update is awesome

They have great support for open source projects as their Community Plan Review collected by and hosted on G2.com.

What do you dislike about GitBook?

Only support Intercom, not Zendesk or Crisp chat.

Not many integrations. Review collected by and hosted on G2.com.