Genaya Reviews & Product Details

Genaya is an all-in-one business operations platform that brings your phone system, scheduling, CRM, payments, payroll, and marketing into a single workspace. Instead of stitching together five or six tools, teams run their entire front office and back office from one place - on the web and on iOS and Android mobile apps. Genaya is built for service businesses of every kind: field services (HVAC, plumbing, chimney, garage door), healthcare clinics and practices, finance firms and advisors, software agencies, and construction companies. Vocabulary and workflows adapt to your industry, so a "job" for an HVAC company works just as naturally as an appointment for a clinic or a project for an agency. The built-in call center gives every business a professional phone system: local and toll-free numbers, a browser and mobile softphone, visual call flows (IVR), call queues, ring groups, call recording, live transcription, business texting, and a shared team inbox that also connects social and messaging channels. Website call tracking with dynamic number insertion attributes every call to the exact marketing source, and an AI receptionist can answer, qualify, and book for you around the clock. Scheduling and work management cover the full job lifecycle: leads, clients, estimates, appointments, dispatching, tasks, expenses, and invoicing with a drag-and-drop calendar and map view. GenayaPay handles integrated payments - credit cards, ACH, tap to pay, payment links, deposits, autopay, and a branded client portal where customers can view estimates, approve work, sign documents, and pay invoices online. PayDesk adds timesheets, commissions, payroll prep, and year-end 1099 filing, so performance pay is calculated from the same jobs your team already runs. Growth tools are included, not bolted on: email and SMS marketing campaigns, review collection, online booking pages, custom forms and surveys, a website chat widget, and automations that trigger follow-ups, reminders, and internal alerts when anything changes. Video rooms support telehealth visits, client meetings, and remote estimates. Dashboards and reports track revenue, job costs, team productivity, lead sources, and call performance in real time, and Genaya AI answers questions about your own business data in plain language. With role-based permissions, multi-company support, a public API, and integrations with accounting, calendar, and lead-generation tools, Genaya scales from a two-person shop to a multi-location operation - one login, one bill, and every part of the business finally talking to each other.