I like how easy it is to see the paper trail with Gaviti. I can simply go into the invoice and see if another collector has any notes or if a project manager or account manager has added any insights about why an invoice hasn't been paid or how close we are to billing these invoices. It really makes data collection hassle-free. Gaviti gives great tracking on invoices that have gone out to customers, shows when that customer has opened those invoices, and allows them to pay directly through the emails that are automatically generated. Review collected by and hosted on G2.com.

I think the email distribution group being by customer rather than being project specific is a hinderance. We have a variety of projects with a single customer, and invoices are sometimes sent to everyone, not just the relevant people. It would be a lot easier if there was a way to restrict or organize which contacts receive them from the start. Review collected by and hosted on G2.com.

I really like the automation in Gaviti, especially how it handles follow-ups, which makes my invoicing and collections processes much easier. Also, the easy visibility of invoices is a big plus for me. The aging buckets and the ability to create dashboards save a lot of time when it comes to filtering, which is quite handy. Additionally, I find Gaviti quite straightforward to use when it comes to maintaining workflows. Its syncing capability with our main software Q360 on an hourly basis is excellent for keeping our invoices and aging updated. Review collected by and hosted on G2.com.

The filtering is still a little wonky and not always intuitive. When I use filters, I think of the way they should work as being similar to Microsoft Excel. Gaviti has too many layers to unpeel to find what you need. Review collected by and hosted on G2.com.

Gaviti is very helpful when it comes to following up with customers. It helps the AR team avoid delays in communication, and each time an automated follow-up is sent, the customer is usually triggered to respond. Review collected by and hosted on G2.com.

As of the moment, Gaviti still needs some improvements when it comes to attaching invoice copies. Right now, it can only send a statement of account and a notification once the invoice has been created, but it can’t send the actual invoice copy. Because of this, on our end we still need to send the invoice separately in another email. Review collected by and hosted on G2.com.

Gaviti gives me real-time visibility into all my customers' invoices, makes it easy to download copies to resend, and lets me share updates live with my team. Review collected by and hosted on G2.com.

The platform can be slow at times, and the ability to create views/filters could be improved. Review collected by and hosted on G2.com.

I like how Gaviti brings clarity and structure to the entire receivable process. Instead of chasing updates across emails, Excel sheets, and different teams, everything stays in one place — overdue status, follow-ups, history, disputes, and next actions. It also makes my day-to-day work smoother because I get real-time visibility on what's pending, follow-ups become consistent and trackable, and it's easier to prioritize high-risk accounts. Reporting becomes more reliable for reviews. I really enjoy how Gaviti keeps the workflow disciplined without feeling complicated. Task-based follow-ups make it clear what needs to be done next and by whom. Strong visibility for escalations makes it easier to push critical cases at the right time. A centralized communication trail helps a lot when internal teams ask for updates, and better accountability reduces follow-up gaps because every action is tracked. Review collected by and hosted on G2.com.

A few things in Gaviti that don't work as well are: reporting could be more flexible - sometimes it takes extra efforts to get quick, customized views for leadership. The dashboard feels slightly rigid - I'd like more control over what I can pin or highlight. The learning curve for new users - it's not hard, but first-time users need some guidance to use it properly. Integration can be smoother - especially when connecting with ERPs or internal banking systems. Review collected by and hosted on G2.com.

I use Gaviti to help keep on top of debtors in my credit control role. It really helps to see my debtors in one place, making it easy to download an Excel with all my current invoices and to see which ones are overdue. I love the notes feature the most because it allows me to keep up to date with what has been done for each invoice or debt. The promise to pay addition within notes is awesome as it can be easily updated, providing a quick and helpful team update. I also like that I can set up email notifications, which remind me of what I need to do next for an invoice and when. Adding the same note to multiple invoices is super helpful and speeds up the process. Being able to filter invoices in many ways really helps to find information quickly. Using downloaded Excels for creating clear and quick client updates is another plus. And although I wasn't around for the initial setup, it’s been intuitive and easy to use in my first finance role. Review collected by and hosted on G2.com.

I sometimes forget a filter is on and when I search for invoices it doesn't show them because of the filter. Maybe a clearer/bigger 'filter on' feature would help. It would also be useful to be able to see paid invoices up until a certain length of time. Like I say a section to see paid invoices so we can see previous notes would be helpful as it is sometimes helpful to look back on the notes. Review collected by and hosted on G2.com.

As part of a team working in nuclear analysis and research, we deal with highly structured processes where accuracy, approvals, and documentation matter a lot. What we like about Gaviti is the way it brings visibility and control to tasks that usually get lost across emails, spreadsheets, and follow-ups.

The workflow tracking is very clear, and it helps ensure that pending actions don’t stay stuck for days without ownership. We also appreciate the transparency—everyone knows what is pending, what is overdue, and what needs immediate attention. The platform makes it easier to stay compliant and organized, especially when multiple stakeholders are involved. Review collected by and hosted on G2.com.

While Gaviti is powerful, some parts still require manual effort—especially when updating certain details or handling exceptions that don’t fit into a standard workflow. The interface could also feel more modern and smoother in a few areas, and new users need a bit of time to fully understand the system. Review collected by and hosted on G2.com.

I use Gaviti to track overdue invoices and manage payment follow-ups in a more organized way. It helps me quickly see what's pending, what needs action, and ensures nothing gets missed. What I like most about Gaviti is the clear visibility and organized tracking. It makes it easy to see what's pending, what's overdue, and what needs action without chasing updates manually. The initial setup was easy. Review collected by and hosted on G2.com.

A few things could be improved. The platform feels a bit complex at first, and the reporting/filters could be more flexible for quicker insights. Some features also require manual work that could be more automated, like updating follow-up status after calls/emails, adding notes and next action dates for each account, marking disputes or reasons for delay manually, assigning or reassigning tasks when ownership changes, and tracking partial payments and adjusting the pending amount. Review collected by and hosted on G2.com.

I like how Gaviti automates follow-ups while keeping everything organized and easy to track. It gives me clear visibility into overdue invoices and helps prioritize accounts. The centralized communication really stands out, keeping all customer interactions in one place. These features save time and improve consistency in collections. The initial setup was fairly straightforward, with helpful onboarding support, making the system easy to use and manage. Review collected by and hosted on G2.com.

While Gaviti works well overall, there are times when certain customization or reports could be more flexible to better match specific workflows. Some features also take a bit of time to fully understand at first, but once set up, the platform runs smoothly and delivers value. Review collected by and hosted on G2.com.

I use Gaviti mainly to help manage and streamline our accounts receivable follow-ups, especially when it comes to tracking overdue invoices and coordinating with internal teams, and ensuring collections are handled in a structured way. It supports smoother cash flow and keeps the team organized without relying on manual spreadsheets or scattered email chains. What I like the most about Gaviti is the structure and clarity it brings to accounts receivable follow-ups. Nothing gets missed, disputes are easier to manage, there's clear accountability, and there's better visibility for leadership without micromanaging. Overall, it makes the accounts receivable process feel professional, controlled, and less stressful. Review collected by and hosted on G2.com.

Honestly, Gaviti is a strong platform, but there are a few areas where it could be improved, especially when you're using it in a busy logistics and warehouse environment. The learning curve for new users can be a bit challenging, especially for team members who aren't very tech-comfortable. It takes some time to understand the workflows and dashboard. Customization could be more flexible; we sometimes need more flexibility in customizing workflows, templates, or escalation paths to match our internal processes. The reporting could be more intuitive; it would be great if it were easier to pull specific insights quickly. Integration dependencies are significant too, as the experience depends heavily on how well it's integrated with ERP/Billing systems. If data syncing isn't perfect, it can create gaps that still need manual follow-ups. Review collected by and hosted on G2.com.