GatewayAPI Reviews & Provider Details

I find GatewayAPI’s service and platform easy to use, and they save me a lot of time. The detailed documentation and quick help from the team made it easy for me to learn and finish the setup. It integrates easily, and the cost is low. I also like that I could handle the registration and integrations for sending SMS in Spain on GatewayAPI’s own platform instead of going to different places. Their customer service helped me understand what I needed, and their solution saved me time. The quality of the experience is high. Review collected by and hosted on G2.com.

I’d like an AI service, if that’s allowed. Review collected by and hosted on G2.com.

I use GatewayAPI’s SMS service to keep in regular contact with our volunteers, including at scale with 50–100 people. It saves me time and helps our brand come across consistently and professionally. I also appreciate that customer support is available and efficient, with a real person who is fast and helpful and always gets back to me within a minute. SMS is the product I use and value. Review collected by and hosted on G2.com.

I had to juggle the legacy and new dashboards several times, and it was confusing, even for a techy guy. I’d keep every feature available on one dashboard until the next one is fully built. Review collected by and hosted on G2.com.

The customer support is excellent. They got back to me really quickly through the support chat, answered every question clearly, and were very helpful, including offering to contact the mobile networks directly on our behalf to get our sender ID fully activated. Review collected by and hosted on G2.com.

Getting a new sender ID recognised by every mobile network takes a few days after registration, and messages can be flagged in the meantime. That is largely down to the networks rather than GatewayAPI, and support explained it clearly. Review collected by and hosted on G2.com.

Great and lightning fast support by the team Review collected by and hosted on G2.com.

Nothing to dislike to be honest, great experience Review collected by and hosted on G2.com.

Their customer service is top notch, always quick to respond. They'll let the developers talk directly to the customer, if that's what the situation requires. Review collected by and hosted on G2.com.

Not much comes to mind, really. If I had to find something negative, it might be that they have a short-ish window between announcing a scheduled service break and the actual break. Review collected by and hosted on G2.com.

Their services are affordable, SMS messages are delivered to the recipient incredibly quickly, and the support is top-notch! Review collected by and hosted on G2.com.

They're very thorough with onboarding new customers, which makes the process a bit longer. However, they follow European regulations, so that's the way it is. Their terms and conditions stipulate a €2 fee if you don't send any messages for 60 days. You can fix this by sending one message manually each month. Review collected by and hosted on G2.com.

It’s easy to use, and the support team is really nice. Review collected by and hosted on G2.com.

I haven’t found any downsides with GatewayAPI yet. Review collected by and hosted on G2.com.

I find GatewayAPI very effective for sending SMS messages to our customers based on their purchases. GatewayAPI allows us to easily track if the SMS is delivered or not, which is enough for our needs. The most important factor is that servers are in EU and and that pricing is good for us. The most significant aspect is their excellent customer support, which has been fast, reliable, and always helpful. Review collected by and hosted on G2.com.

I don't like that EU service isn't the default for EU customers. When I receive an email, it sometimes directs me to the US version, and I have to switch manually. EU companies, like mine, prefer the EU version by default, and this is becoming increasingly important. Review collected by and hosted on G2.com.

Their customer service is above anything I have experienced before. Review collected by and hosted on G2.com.

So far, I have nothing bad to say—nothing at all. Review collected by and hosted on G2.com.

I appreciate the REST API Gateway that GatewayAPI offers, as it helps us send SMS for marketing campaigns efficiently. The multi-account and multi-user dashboard is useful for our team. The personal support that GatewayAPI provides is excellent and gives me confidence to continue working with them. They specialize in SMS delivery and leave a professional impression. Review collected by and hosted on G2.com.

New dashboard is still in beta, better filtering and analysis functions in the dashboard Review collected by and hosted on G2.com.