Fusion by Ensora Health Reviews & Product Details

I appreciate that Fusion supports multiple areas of our practice. It brings everything together in an integrated way, from tracking referrals and waitlists to scheduling, from sending appointment reminders to documentation, and from claims processing to patient billing. I also appreciate the Ensora team offers a database of help articles and is adding new features like AI Assistant to help us streamline our workflow. Review collected by and hosted on G2.com.

Reporting is the part of the system I find the hardest to use. While the ability to build custom reports does help, the process still isn’t very intuitive. My staff has also mentioned that the documentation workflow isn’t straightforward, and that linking some information between evaluative appointments and treatment appointments takes extra effort. Review collected by and hosted on G2.com.

The frequent webinars and live streams provided by the Ensora Health team have been instrumental in helping our team maximize Fusion’s potential. The support staff is exceptionally accessible, and I truly appreciate how they actively listen to user feedback and implement suggestions to continuously improve the platform's functionality. Fusion is excellent for multi-user environments, and the pricing offers superb value. Additionally, the ability to customize our clinic's workflow through various add-on features has been a significant benefit. Review collected by and hosted on G2.com.

While Fusion by Ensora Health is consistently proactive in refining workflows and improving the product, there are a few areas that could be enhanced. Specifically, the current kiosk feature lacks the functionality to complete intake forms, which would be a significant time-saver. Additionally, I have occasionally encountered minor glitches following software updates; however, the support team is typically very responsive and resolves these issues quickly. Expanding the kiosk capabilities would greatly improve the overall user experience. Review collected by and hosted on G2.com.

It's user friendly, relatively easy to navigate, edit, and update for non-techies. For instance, I edit the schedule frequently. Changing client names for specific times on other programs means deleting the entire appointment. On Fusion, I simply edit the client name and the entire profile switches with that one edit. This saves a lot of time. I can drag and drop appointments and specify their type, ST / OT/ in-person / telehealth / treatment / eval, by color coding. Documents needing to be completed have icons on the appointment so I can see them on the scheduling page. This is so helpful. Review collected by and hosted on G2.com.

Every so often it glitches causing note completion to take a bit longer. For instance, when selecting a client name yesterday to complete yesterday's speech therapy session note, a note which was unfilled from last year popped up. I unknowingly completed that old note, then still had to complete the new note, then had to find that old note on the calendar to somehow delete it. I'm not sure how this can be fixed. Review collected by and hosted on G2.com.

I find Fusion by Ensora Health efficient, and it lets me completely document the occupational therapy service I provide. I feel like it’s more legally reliable than doing notes by hand. Once I’m into a note, it’s very easy to navigate, and I like the format. Of the three systems I’ve used, it’s the easiest to follow. It has good choices in the drop-down menus and ample space for my own comments. The initial setup was very easy when they walked us through it. I think it’s a great system, it’s the best of the three systems we’ve used, and I have very few problems with it. Review collected by and hosted on G2.com.

I sometimes have a hard time with the menu. It’s not intuitive for me to create a discharge note that isn’t attached to a date, and it’s very difficult to navigate, so I had to write down the steps. I also miss being able to click a child’s address and have a map pop up to see how far away the home is and how long it would take to get there. Review collected by and hosted on G2.com.

Fusion is helpful because it has a clean, user-friendly layout. Even for new people coming into the office, it’s easy to navigate and find what you need. I also like that when I start a note, I have the option to save it as a draft, which lets me step away and focus on other work when I need to. Review collected by and hosted on G2.com.

The scheduling screen can feel cluttered at times, and it’s easy to accidentally click the wrong appointment. When that happens, a floating window pops up and doesn’t go away on its own, which can be distracting. It’s manageable overall, but this is one area where the experience could be smoother. Review collected by and hosted on G2.com.

I like that Fusion by Ensora Health combines scheduling, communications, and billing into one platform, which makes daily workflows more efficient. The claim management tools help streamline the billing process, and the interface is straightforward once you're familiar with it. It also makes it easier to access patient information and track claims, which helps reduce administrative work and improve overall productivity. The comprehensive set of features for practice management, including patient scheduling, electronic documentation, claim management, insurance verifications, and payment tracking, make it easy to use. It's been great for streamlining daily operations, reducing manual tasks, and improving workflow efficiency. Review collected by and hosted on G2.com.

I think there is a learning curve for new users, and some workloads require multiple clicks to complete routine tasks. At times, it can feel slower when loading larger records or reports. I also feel the reporting and customization options could be more flexible. Overall, these are relatively minor issues, and the platform works well for managing day-to-day operations. Review collected by and hosted on G2.com.

I love how simple the interface is to use. There are no extra distractions and everything is very efficient, easy to understand, and clearly labeled. I love that I can use it on any browser and do not have to download an extra application for it. Review collected by and hosted on G2.com.

Sometimes the pop ups can be a little slow, but that does not happen often. I also do not like that I cannot open two tabs at the same time. Review collected by and hosted on G2.com.

I find it much easier to document than using paper. The calendar system is probably the best part: I can use dedicated templates and color coding to tell whether I’m doing a regular session, a makeup, or direct supervision, and I can add unavailable dates. It’s a very easy calendar to use, and the templates make scheduling easier. I also love carrying the previous session’s notes over to the current session. It does a great job with task solving and running reports, and I can communicate with parents through the messaging system. The initial setup was very easy. Review collected by and hosted on G2.com.

Nothing, everything is great. Review collected by and hosted on G2.com.

I like that Fusion by Ensora Health keeps my scheduling organized, lets me see which clients I’m scheduled for, and helps me manage my tasks. The documentation is easy to use. I like the visual layout and simplicity, and it was easy to learn and teach others. It helps me feel organized, streamline my thoughts and clinical reasoning into documentation, and stay current with my clients’ goals and plan of care. Review collected by and hosted on G2.com.

I’d like to speak into the computer while writing notes and assessments so AI can generate a report from what I observed and my clinical reasoning. I don’t need it listening to the entire session, since OTs move around so much. Being able to dictate at my desk would reduce the time and energy I spend on documentation and help me stay on track with clinical reasoning and goals. Review collected by and hosted on G2.com.

I like that Fusion is streamlined and easy to use. I didn’t even need to be trained to use it because it’s so self-explanatory, and I’m no computer whiz. Review collected by and hosted on G2.com.

Nothing at all—efficient and easy. Great for a pediatric clinic. Review collected by and hosted on G2.com.