Fusion Framework System Reviews (143)

Reviews

Fusion Framework System Reviews (143)

4.4
143 reviews

What do users say?

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Users consistently praise the customizability and ease of use of the Fusion Framework System, highlighting its ability to adapt to specific organizational needs and streamline risk management processes. The platform's integration capabilities and robust reporting tools enhance operational efficiency, making it a valuable asset for business continuity planning. However, many note a significant learning curve for new users, which can hinder initial adoption.

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LO
Lucian O.
Senior compliance specialist
Automotive
Small-Business (50 or fewer emp.)
"We improved incident response and risk management in our company"
4/5
What do you like best about Fusion Framework System?

Among the positive aspects of Fusion Framework System, its biggest advantage is a vast number of features. Among these, the security risk assessment and the capabilities for managing security incidents are critical because they help the company preserve an optimum level of activity. Integration with other software such as our CRM and ERP system is seamless which, in terms of data exchange and tasks, is great. Through which people are able to understand and develop the habit of using it it within a short time irrespective of their experience in the team. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

One of the disadvantages of Fusion Framework System is that the response from customer support is relatively slow, and sometimes it can take a couple of days to resolve an issue. We have realized that there have been occasions when it has taken us longer to sort out a problem than usual and this has impacted on the workflow. Frequent updating also is a drawback as it sometimes freezes the operating system for us when we are working. Such weaknesses may hamper our operations and hence extend the projects’ time line. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for sharing your positive experience with Fusion Framework System. We're glad to hear that Fusion Framework System has been beneficial for your company's incident response and risk management. We understand the importance of seamless integration with other software and are pleased to hear that it has contributed to your team's productivity. We apologize for any inconvenience caused by slower customer support response and update issues, and we are actively working to address these concerns.

FC
Freeman C.
Director
Small-Business (50 or fewer emp.)
"Fusion Framework System - Our main source of information to manage our risks"
5/5
What do you like best about Fusion Framework System?

I like Fusion because it has a good interface and good vendor, risk and incident management capabilities. I like that it runs reports and is easy to use and has the ability to connect the dots and is easy to manage and monitor. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Everything is going fantastic so far with this great risk management tool and I have no problems. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

We're glad to hear that you are enjoying the interface and capabilities of Fusion Framework System. Thank you for sharing your positive feedback!

SC
Sullivan C.
Senior Operations Manager
Food & Beverages
Mid-Market (51-1000 emp.)
"It significantly improved our compliance and reporting capabilities"
4/5
What do you like best about Fusion Framework System?

My most preferred aspect of Fusion Framework System is its risk management capabilities and great user interface. They are easy to use thus the team has been able to adapt to the system without difficulties. We have linked it with our incident management tool and it has very much helped the flow and response time. The consolidation of data within the system as well as the detailed reporting has been especially helpful for our compliance and audit needs. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

One major weakness of Fusion Framework System is the aspect of flexibility by which the system can be modified to fit a specific need. However, this goes a long way in creating constraints when it comes to special customization of the software hence some few instances of inefficiencies. Moreover, there may be some small issues like bugs and glitches and they might be quite irritating and cause certain inconvenience. These weaknesses have caused, to some extent, a decline in our output rate and the usability of the site. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

We appreciate your feedback on Fusion Framework System. It's great to hear that our risk management capabilities and user interface have contributed to improved compliance and audit needs for your team. We understand the importance of flexibility and customization, and we're continuously working to address these areas for a more tailored experience. Our team is dedicated to resolving any bugs and glitches to minimize any inconvenience and ensure smooth operations for your team.

OS
Oranuch S.
Risk Management Systems
Small-Business (50 or fewer emp.)
"Fusion Framework System product with excellent works to manage risk"
5/5
What do you like best about Fusion Framework System?

This platform is well designed with good features to get the most out of it. I like the incident management configuration and the procedure group options. It is also excellent that the implementation was easy and the integration of all our data very fast. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

We had some challenges in data management and some problems with syncronization. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for sharing your positive experience with Fusion Framework System! We're delighted to hear that you find the incident management configuration and procedure group options valuable. We appreciate your feedback regarding the challenges you faced with data management and synchronization. Our team is dedicated to addressing these issues to enhance your overall experience.

PC
Pete C.
Business resilience strategist
Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Advanced risk management solution to strengthen resilience and ensure continuity"
4/5
What do you like best about Fusion Framework System?

The most outstanding thing of Fusion Framework System is its perfect usability and the integration with our current software environment. Its interface is friendly to the users and therefore, it makes the complex tasks like risk management, business continuity planning, and disaster recovery easier to perform. The division of tasks or the grouping of departments amongst the staff is such a great way to help the work process to be smoother and thus, the work output will be increased. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

One negative aspect of the Fusion Framework System is its limited customer support. The software is still robust but getting a helping hand when you encounter problems is not so easy. This sense of customer support that is not responsive at all has at times caused the postponement of the resolution of some important issues, which in turn affected the steady operation of our business, and thus, the ability of the company to handle the urgent matters instantly. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

It's great to hear that Fusion Framework System has helped enhance your organization's resilience and preparedness. We're committed to providing robust solutions for business continuity planning and risk management. We apologize for any inconvenience you've experienced with our customer support. We're continuously working to improve our support services to ensure our customers receive timely assistance when needed.

JN
Joan N.
Assistant
Small-Business (50 or fewer emp.)
"The best feature of Fusion Framework System is the support!"
5/5
What do you like best about Fusion Framework System?

I love it because it is easy to use and has helped us satisfy regulators regarding the monitoring implemented. Additionally, the level of detail and continuity that Fusion Framework System provides to our organization is excellent. I also like that the integration between modules is very good, which prevents our team from re-entering redundant information. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I don't see anything I don't like, since it has high-level reports that you can provide to executive management and it has more granular reports for departments, this and many features that benefit us. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for sharing your positive experience with Fusion Framework System! We are thrilled to hear that you find our support, ease of use, detailed monitoring, and seamless integration between modules beneficial for your organization. It's great to know that our high-level and granular reports are meeting your needs and helping you provide valuable information to executive management and departments.

We appreciate your feedback and are delighted that Fusion Framework System is helping you customize the system to your bank's specifications.

AD
Amanda D.
Senior Operations Analyst
Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"We maximized efficiency through integration and automation of risk management measures"
4/5
What do you like best about Fusion Framework System?

Undoubtedly, Fusion Framework System is acknowledged for its friendly, even for new users interface, so what I really like about that software is that it is very intuitive even for our untech members who belong to our project. Also, as the software is compatible with other available in the market softwares, we have a plan of its full integration into other tools we use, like the project management systems and communication platforms, which will significantly improve our workflow efficiency and let us have a more directly oriented working approach and less interruptions. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

One of the weaknesses of Fusion Framework System is that it has less features compared to some other risk management software programs available in the market. This constraint has impaired our performance of several in-depth risk analysis operations thereby reducing our productivity. Second and most importantly, the failure to have coordinated customer support leads to large delays in problem resolution, which, again, ultimately lowers the productivity. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for sharing your positive experience with Fusion Framework System's user interface and its compatibility with other tools. We're pleased to hear that Fusion's Framework System has helped streamline your risk management processes and save time. We understand the importance of advanced risk analysis features and are working on enhancing our capabilities. We also recognize the need for improved customer support and are taking steps to address this issue.

JS
Josiel S.
Small-Business (50 or fewer emp.)
"Streamline project management with customizable features and community support"
5/5
What do you like best about Fusion Framework System?

For the management of our projects, I have been using the Fusion Framework System, and I have found it to be very flexible, as we can change the software to meet our specific requirements. Its flexibility is among the most important benefits of this program; it handles changes quickly, making it perfect for dynamic project environments going forward. The experience that I received from the Fusion Community was very good as they would always provide me with some kind of support and an answer whenever I needed help. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Nevertheless, the implementation of the Fusion Framework System was a big time and resources consuming project. Despite that it is quite flexible, the program can be difficult to configure and maintain including updating the risk management framework. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

It's great to hear that Fusion Framework System has helped solve your challenges in project coordination and risk management, allowing you to focus more on core project activities. We appreciate your feedback and are continuously working to improve configurations in order to better serve your needs.

KM
Kim M.
IT Risk Analyst
Small-Business (50 or fewer emp.)
"Easy to manage and use risk management system with great features"
5/5
What do you like best about Fusion Framework System?

This platform is excellent mainly for its automation features, creating and maintaining different aspects of your systems as a SaaS solution, offers good customization, manages our risks and overall is easy to use and works well. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

All of its features are beneficial but I think the cost is high. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

Thank you for sharing your positive experience with Fusion Framework System. We're thrilled to hear that it has been beneficial in managing your operational risk, maintenance, spreadsheet creation, tracking, and reporting. We appreciate your feedback on the cost, and we are always striving to provide the best value for our customers.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Configureable"
3.5/5
What do you like best about Fusion Framework System?

Fusion allows to combine data points and generate reports on anything that has been fed into the system.

Customer support is mostely quick and small develpment tasks are handled swiftly. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

being very open and configurable you really need to know how to desing your process to function in the as you like in the system.

I could probably spend 90% of my time configuring and developing our solution if I wanted and was interested enough. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

It's great to hear that Fusion Framework System serves as a central repository for risk data and facilitates report generation for you. We're committed to continuously improving our system to meet your needs.