--- title: FTK Central Reviews meta_title: 'FTK Central Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how FTK Central works for a business like yours. aggregate_rating: rating_value: 2.5 review_count: 7 scale: '5' date_modified: '2026-09-22' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # FTK Central Reviews **Vendor:** Exterro **Category:** [eDiscovery Software](https://www.g2.com/categories/ediscovery) **Average Rating:** 2.5/5.0 **Total Reviews:** 7 ## About FTK Central FTK Central is all-inclusive, web-based legal review platform that provides teams with a single tool for managing all post-collection stages of e-discovery. Summation combines processing, review and case organization into a single product for the most cost-effective, accelerated e-discovery possible. ## FTK Central Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users dislike:** - Users face **numerous bugs and inadequate documentation** , causing frustration and complicating regular use of FTK Central. (1 reviews) - Users face **inadequate tools** due to frequent bugs, poor documentation, and ineffective support, complicating overall usability. (1 reviews) - Users highlight the **inefficiency** of FTK Central due to persistent bugs and inadequate documentation, impacting overall usability. (1 reviews) - Users experience a significant **lack of development** with FTK Central, encountering persistent bugs and inadequate support documentation. (1 reviews) - Users experience **missing features** and bugs that hinder functionality, complicating workflows and support interactions. (1 reviews) - Poor Customer Support (1 reviews) - Poor Documentation (1 reviews) - Poor Interface Design (1 reviews) - Search Functionality Issues (1 reviews) - Technical Issues (1 reviews) ## FTK Central Reviews ### 1. FTKC is very bug filled **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 28, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about FTK Central?** it is a great way of organizing and reviewing evidence **What do you dislike about FTK Central?** too many bugs, incomplete or non-existent documentation, first level support never seems to know who we are (ie: asking the same rhetorical questions or giving stock answers) and a lot of functions that are not well thought out from a legal review perspective, by the developers.

Additional Edits: Support is getting a bit better, now let's see if 8.0 works out the most obvious flaws. Not holding my breath though.

Additional Edit: 8.1 SP2 is still too buggy for our organization to use. Vendor keeps breaking functionality that previously worked fine. Their QC doesn't catch it, our own company has to test every patch extensively then we report out the issues we find, sometimes with very basic functions of the tool. **What problems is FTK Central solving and how is that benefiting you?** it helps our legal teams review and produce records for court all in one package ### 2. QC on FTKC needs a lot of work **Rating:** 1.5/5.0 stars **Reviewed by:** Mike S. | Team Lead, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 23, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about FTK Central?** The tool itself has a lot of potential and once our users have been using the app for a while we have been finding that they are generally happy with the functionality. **What do you dislike about FTK Central?** We find that the QC is lacking, patches sometimes break important functions and we often find that tools such as filter, drop down menus etc. are not usable or not readable. The manual often doesn't cover important points of the usage of certain tools (See 'Detailed Reports' for instance). We find ourselves showing Exterro techs issues that they didn't even know existed. **What problems is FTK Central solving and how is that benefiting you?** Evidence management, review, productions. ### 3. Exterro FTKC **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 28, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about FTK Central?** FTKC Is a quick platform, its easy to load and review documents. Items can be deleted without errors and labels are easy to generate. The platform supports multiple users in one case at a time without issues. **What do you dislike about FTK Central?** Running productions is a timely process and not error-free. The UI needs a lot of work and isn't user friendly. System administrators need more robust reporting or errors and current processes. **What problems is FTK Central solving and how is that benefiting you?** The UI needs a lot of work, it isn't user friendly. Coding cannot yet be done within the table. It takes a very long time to load the cases list and each individual case. We need more robust reporting for when there are errors or the system is having issues. ### 4. Outdated Software **Rating:** 1.5/5.0 stars **Reviewed by:** Anuja T. | Lawyer, Law Practice, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 28, 2018 **What do you like best about FTK Central?** It is cheap to use and provides basic essentials for ediscovery. You can filter documents and find them through the database. It allows companies to upload ongoing data and not just for litigation purposes. Summation is designed for simple usage for companies. **What do you dislike about FTK Central?** It is very outdated, slow and extremely frustrating to use. The content is slow small because of all of the windows that need to be opened. The platform looks old and it is very difficult to get any work done using it. Additionally, it does not remember many things that you code or layout setting that you save. In today's day it does not make sense at all for any corporation to still being using this software. **Recommendations to others considering FTK Central:** Do not spend the time investing in this - pay the money and get Relativity. **What problems is FTK Central solving and how is that benefiting you?** There are not many benefits with this software - the only one is that it is cheap. ### 5. Better for timelines **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 15, 2018 **What do you like best about FTK Central?** I love the ability to view a document and see the notes on it simulatenously (a feature we do not have in Relativity). Makes reviewing easier. **What do you dislike about FTK Central?** Reviewing massive amounts of documents can be cumbersome but it is great for creating readable and useable timelines. **What problems is FTK Central solving and how is that benefiting you?** Summation becomes an issue the more documents you have for review. ### 6. Summation OK **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 30, 2016 **What do you like best about FTK Central?** Good graphics. Good dashboard. Good file naming. **What do you dislike about FTK Central?** Many glitches. Poor uploading. Uneducated support staff. **Recommendations to others considering FTK Central:** Definitely explore Concordance and other competitors. Test drive! **What problems is FTK Central solving and how is that benefiting you?** Massive import of technical data. Decent at organizing. ### 7. I have used Summation for document management for large civil cases. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 18, 2015 **What do you like best about FTK Central?** It is easy to use and to search for documents. **What do you dislike about FTK Central?** Expensive and requires purchase of supporting software. **Recommendations to others considering FTK Central:** A more cost-effective alternative to other programs, but still rather expensive. I wish they have a small firm option/program available. **What problems is FTK Central solving and how is that benefiting you?** Management of large numbers of documents in litigation. - [View FTK Central pricing details and edition comparison](https://www.g2.com/products/ftk-central/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-27+05%3A30%3A38+-0500&secure%5Bsession_id%5D=e9246700-7fe7-443a-b4dc-8fb1d4dd5d9b&secure%5Btoken%5D=e009c286bf4385d72422737476132cf62678fa5e56f82d1d2e5b98a163e5ace3&format=llm_user) ## FTK Central Features **Document Collection** - Legal Hold - Document Collection - Document Processing **Document Review** - Document Review - Project Analytics - Project Templates - Automated Review - User Reporting - Permissioned Access - Production - Reporting/Analytics **Agentic AI - eDiscovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Collaboration Tools - Alerts/Notifications - Full Text Extraction - Document Imaging - Audit Trail - Data Import/Export - Full Text Search - Categorization/Grouping - API - Activity Tracking - Search/Filter - Compliance Management - Document Storage - Secure Data Storage - Workflow Management - Generative AI - Optical Character Recognition - Data Visualization - Keyword Search - Metadata Extraction - Archiving & Retention - Multiple File Format Support - Data Retention Management - Drag & Drop - AI Copilot - Document Management - Commenting/Notes - Tagging - Metadata Management - Topic Clustering - Natural Language Search - Two-Factor Authentication - Customizable Reports - Indexing - Access Controls/Permissions - Duplicate Detection - User Management - Case Management - Dashboard - Document Classification ## Top FTK Central Alternatives - [Logikcull](https://www.g2.com/products/logikcull/reviews) - 4.7/5.0 (517 reviews) - [Relativity](https://www.g2.com/products/relativity/reviews) - 4.5/5.0 (645 reviews) - [Everlaw](https://www.g2.com/products/everlaw/reviews) - 4.7/5.0 (726 reviews)