--- title: Freshdesk Gmail Gadget for G Suite Reviews meta\_title: 'Freshdesk Gmail Gadget for G Suite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Freshdesk Gmail Gadget for G Suite works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 21 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Freshdesk Gmail Gadget for G Suite Reviews & Product Details The Freshdesk Gmail gadget pulls up contact information, all recent tickets from this customer, gives you a complete context that you need to start working on the ticket even before you shoot out the first reply. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshdesk Gmail Gadget for G Suite Community](https://www.g2.com/products/freshdesk-gmail-gadget-for-g-suite/discuss) Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/freshdesk-gmail-gadget-for-g-suite/pricing) ## Top-Rated Alternatives [ ![Mixmax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixmax") Mixmax 4.6/5(1,461) ](https://www.g2.com/products/mixmax/reviews) [ ![Copper](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Copper") Copper 4.5/5(1,158) ](https://www.g2.com/products/copper/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/freshdesk-gmail-gadget-for-g-suite/competitors/alternatives) ## User Insights Average based on 21 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Justin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin R.") JR Justin R. MDM Systems Administrator Primary/Secondary Education Mid-Market (51-1000 emp.) 7/19/2018 "Freshdesk Gsuite gadget" 5/5 What do you like best about Freshdesk Gmail Gadget for G Suite? The ability to have all our users have one unified place to sign in and they don't have to use a separate login for the service. Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? I wish there was a little easier way to link to it. Currently you can use the URL that the gadget takes you to but it doesn't specify which freshdesk you are going to so if someone accidentally used their personal email it might not take them to the right freshdesk page Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? The Gmail gadget allows us to have a single sign on experience for our users. It also makes it easier for them to access freshdesk because they don't have to remember another url or look for a link somewhere they know it's right inside their Gmail account Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Small-Business (50 or fewer emp.) 6/4/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "I am an agent in Frs\eshdesk from my company, I review the flexibility of the services" 4.5/5 What do you like best about Freshdesk Gmail Gadget for G Suite? I like the way I can use Freshdesk, you can customize it on your willing's. It is very comfortable to have phone, chat and mailing support in one application. Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? I do not like the design of the freshdesk. I wish it was comfortable and suggests to find new applications or ways to improve using Freshdesk. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk Gmail Gadget for G Suite: More advertisement! Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? I have a daily conversation with my company customers'. I have a phone and chat, also mailing conversation. We have 24/7 customer support with financial operations. Review collected by and hosted on G2.com. Show More 12/12/2018 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 12/13/2018 "Gmail Gadget Review" 4.5/5 What do you like best about Freshdesk Gmail Gadget for G Suite? It is able to integrate all parts of the system together seamlessly and incredibly swiftly. I love the ability it gives employees to access several different parts of the workplace into the application itself. Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? I dislike the add-on needed to be had in order to access the feature. However, there are very few complaints that I have of the program overall. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk Gmail Gadget for G Suite: This is a great program, but at first you will need to be patient with learning the program. Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? Integrating different programs into one online workspace that is convenient for all, and done by a company that we all trust. The benefit is to allow employees to integrate all aspects of their work life into one program. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vinod K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinod K.") VK Vinod K. Team Lead Automotive Small-Business (50 or fewer emp.) 8/16/2018 "Gather point." 5/5 What do you like best about Freshdesk Gmail Gadget for G Suite? Here we can use answer query of all the customer through one go. No separate login required for all user. Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? I guess there might be a little easier way to link to it. Currently, we can use the URL that the system takes you to but it doesn't specify which console we are going to personal mail directly. Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? This side gives us one login to access the query of all the customers. Also, they allow us to make it simplier by filtering our query accordingly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/17/2018 "best help desk service" 5/5 What do you like best about Freshdesk Gmail Gadget for G Suite? it's easy to set and customize, it offers multiple support channels such as phone and email, as well as social media, chats, and forum.No matter which channel customers use, all support queries are converted into tickets in one place. Ticketing features are accessible right inside each ticket which helps agents focus on each ticket without needing to shift to another window for tasks like status change or customer details. Freshdesk is easy to set up and you can add agents in a jiffy.Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier to create and edit than my web site, plus solutions can be easily linked or added to customer responses. Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? sometimes the notification doesn't come at all,Freshdesk seems to be intended for support for software companies, not consumer products. As such, it is very biased toward a semi-technical customer base. For example, for a user to get support, they must click the button that says "create a ticket". In the software world, that is very obvious lingo, however it confuses non-technical customers (in my world, the ones most likely to need support). It would be more universal to have the button say something like "contact us" for example. I have had a lot of negative feedback from my customers just because they didn't know where to start, so that often results in a phone call which is much less effective and much costlier. Additionally, the Freshdesk system prefers to have users create an account before submitting a ticket. That is a lot to ask of customers who are just looking for an answer. Because I allow customers to create a ticket without explicitly creating an account, Freshdesk assumes the customer name to be the first part of their email address - which makes for very impersonal initial responses. Editing the customer name requires a surprising number of steps. There are many other similar issues with Freshdesk that I have reported to Freshdesk and they have promised to respond, but that was many months ago now - which makes me think they are having a hard time managing support using their own tool. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk Gmail Gadget for G Suite: I suspect the same could be said of any support solution, so for the price Freshdesk is a reasonable choice. Freshdesk appears to be a relatively young company with potential for great improvement. If they are successful, it will be very good to grow with them, but the decision is not without risk. Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? we are solving our customer queries and regarding all the finance service.Using Freshdesk has allowed me to hire additional part-time support agents and provide a well coordinated response to customer technical questions, product information, endorsements, and general feedback. While it takes some effort to work around the items I dislike, we have still been able to create a lot of lifelong customers because we solved their problems. We have also realized a number of new dealers and distributors who contacted us via our Freshdesk portal. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RC Richard C. Small-Business (50 or fewer emp.) 9/21/2018 "Freshdesk Gadget" 5/5 What do you like best about Freshdesk Gmail Gadget for G Suite? It integrates well with G Suite and it's core products. Helps me to be more productive when navigating between FreshDesk and GMAIL. It saves navigation steps and i can repsond and update tickets from GMAIL. Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? At this point the only problem appears to be a periodic bug that resets itself if you refresh the page. Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? The process of navigating between EMAIL and FreshDesk ticketing system. Clients who wish to use EMAIL versus the portal can be less productive. GMAIL gadget solves this Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MV MohammadAshraf V. Small-Business (50 or fewer emp.) 9/22/2018 "Best Companion for Freshdesk on Gmail" 3.5/5 What do you like best about Freshdesk Gmail Gadget for G Suite? Makes mailbox and Support request organized. Complete search without any hassle of different applications. Gmail integration with FreshDesk needed this add-on. Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? Sometimes it works & sometimes it's buggy. Needs to refresh multiple times with Gmail interface. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk Gmail Gadget for G Suite: If you're using FreshDesk in your Organization, this is must for everyone. Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? Easy to explain to an novice user as well. New members easily understand to Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/8/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Gadgets for Freshdesk" 5/5 What do you like best about Freshdesk Gmail Gadget for G Suite? I can sync my information very easy and access the agent portal without a problem. Makes my day very dynamic. Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? I wish to have more things I could do, like create a ticket from a widget. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk Gmail Gadget for G Suite: Since it's very easy to use, you waste no time Logging in and out from your agent portal Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? Customer support and promote self service support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/19/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Freshdesk for Gmail Gadget" 4/5 What do you like best about Freshdesk Gmail Gadget for G Suite? Freshdesk Gmail Gadget lets you quickly check into ticket and requestor information right from your email. Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? The support should be implemented very well but in short. I'm good with the software Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? Freshdesk Gmail gadget pulls up contact information, all recent tickets from this customer, gives you a complete context that you need to start working on the ticket even before you shoot out the first reply. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 7/26/2018 "As expected" 3.5/5 What do you like best about Freshdesk Gmail Gadget for G Suite? Using this service was as expected..wasnt a mind blowingly different experience from a standard support client Review collected by and hosted on G2.com. What do you dislike about Freshdesk Gmail Gadget for G Suite? Support tickets don't seem to load all the time..very sporadic reliability Review collected by and hosted on G2.com. What problems is Freshdesk Gmail Gadget for G Suite solving and how is that benefiting you? Retrieving support tickets & being able to prioritize them for order of action Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/freshdesk-gmail-gadget-for-g-suite/pricing) ## Work at Freshworks? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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