# Foothold Reviews **Vendor:** Radicle Health **Category:** [Human Services Software](https://www.g2.com/categories/human-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 30 ## About Foothold Electronic documentation software for I/DD and behavioral health service providers. Our software offers case management, client tracking, and an Electronic Health Record (EHR) all under one roof. Visit our website to speak with one of our specialists. We are HIPAA-compliant, federally certified as an EHR for Meaningful Use, and offer full interoperability as you navigate the new landscape of care coordination and value-based care. Our software is ideal for human services and I/DD agencies, particularly those that offer multiple programs such as mental health, substance use disorder, housing and employment. ## Foothold Reviews ### 1. The best HMIS software **Rating:** 5.0/5.0 stars **Reviewed by:** Joan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Foothold?** Customer service is the best. And they stay on the cutting edge to make AWARDS one of the most versatile HMIS tools available. The system is user friendly for both the user and those of us who administer the tool on a daily basis. **What do you dislike about Foothold?** The design of the bed inventory is complicated and difficult to manage. I understand that it is the design required by the federal agency, but it is tedious to update the inventory changes. **What problems is Foothold solving and how is that benefiting you?** It stores the data collected from the population being served in a user-friendly manner and Foothold facilitates the completion of customized and other reports required by the funding program. ### 2. Foothold Customization and features **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolash S. | Technical Recruiter, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Foothold?** The best part is that we customize it according to our needs with the support of Footholds team. There is a learning curve for some features the collaborative effort from the Foothold. **What do you dislike about Foothold?** Foothold provides customization options there are areas where improvements are needed. The service planning module is better. The electronic signature process for consumers also requires improvement. The support provided is helpful. There is room for enhancement. **What problems is Foothold solving and how is that benefiting you?** Foothold has solved the problems of managing FHCRC Awards for us. It has simplified the process making tracking and reporting on awards easier. This has saved us time. Improved accuracy, in managing grant funding. ### 3. Improvement in the signature system **Rating:** 4.5/5.0 stars **Reviewed by:** Ona H. | Renewables & Environment, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Foothold?** Foothold has a user system that guides us through each step ensuring that we complete tasks such, as progress notes and referrals. **What do you dislike about Foothold?** The support provides by Foothold is helpful there are times when it feels necessary to ask questions to ensure vetting. **What problems is Foothold solving and how is that benefiting you?** Foothold solves the problem of managing awards and recognition at our business. This platform is easy to use and making it good in monitoring and organizing our award programs. ### 4. Great customer service from all departments. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Foothold?** The most helpful aspect of Foothold is the services they provide. I was new and my coach Erin is excellent. The training team Natalie and Chris are awesome. When I have a situation that I cannot handle the help desk is great. They are quick to respond to help with any issues we are having. **What do you dislike about Foothold?** The old setup of the system was somewhat hard for the end users and me to navigate through. It was kind of disjointed. I would also like to see a system that takes the users through the workflow and shows when they have completed each step of their workflow to have a complete record. I envision a system that would take them from intake to completion and show them when they have done everything. Ensuring that they have completed every step such as progress notes, referrals, etc. I love the can reports but am challenged when building other reports that are relevant to our agency's needs. It would be good to simplify the report building process. When an agency is heavily dependent on Data, it would be great to be able to pull accurate reports for the time frame selected. Sometimes the information included in the report is for additional dates. **What problems is Foothold solving and how is that benefiting you?** It seems that Foothold is moving forward with the enhancements that make using the system easier for the users. I have received emails from our system users that state they are thrilled with the new enhancements Foothold is doing. Great Job. I can't wait to see the completion of the upgrade. **Official Response from Ronan Martin:** > Thank you for choosing Foothold Technology, and for your kind words about our customer service. We're glad to have you as part of the Foothold family, and we appreciate your feedback about our software. We're constantly working to improve the user experience, and we'll pass along your suggestions to our development team. Thanks again for choosing Foothold Technology! ### 5. Responsive to feedback and accessible helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Laura M. | Reporting and Client Data Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Foothold?** Our implementation team has been great and very responsive. They are always open to ideas we have to make AWARDS better. It's a very simple and straight forward design that is easy to use and modify. **What do you dislike about Foothold?** Finding reports I've created is challenging. It takes so many menus to find them I've had to recreate some I've lost. The reporting organization is just messy in general. Additionally, sometimes it is hard to navigate out of a sub-screen back to a previous screen without going back through a screen you've just filled in. **What problems is Foothold solving and how is that benefiting you?** I've been told that they are looking into ways to use less clicks to get places, which will make the application easier to use. I know they are constantly listening to the customers and taking their feedback seriously. **Official Response from Ronan Martin:** > Thank you for your feedback, Laura. We're sorry to hear that you've had some difficulty finding your reports. Our team is constantly working on ways to make AWARDS easier to use, and we value your input as we continue to improve the application. We're glad to hear that you've been pleased with our implementation team and their responsiveness to feedback. We appreciate your business and look forward to continuing to serve you well. ### 6. Excellent health services tool **Rating:** 4.5/5.0 stars **Reviewed by:** Steven J. | Director de proyectos de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Foothold?** This system is easy to use, it provides us with tools that help staff document services more efficiently and accurately, it provides us with a configurable solution for each of the programs, including connecting all the specialists involved in the care of their clients, including laboratories, pharmacies and collaborators. **What do you dislike about Foothold?** Although it is software that is easy to use and beneficial, it has a very high price and is not accessible to small organizations that are in development, it does not contain a free version or free trial. It is only translated into a single language at the moment. **What problems is Foothold solving and how is that benefiting you?** It is a human services software that helps us transform the way we provide care based on the experience that the platform offers us, it offers complete functionality for case management, client follow-up, treatment planning and management of homeless information. **Official Response from Ronan Martin:** > Thank you for your honest review, Steven. We're glad to hear that our software is helpful and easy to use. We appreciate your feedback and will pass it along to our team. Thank you for using Foothold! ### 7. Excellent product, service and regular enhancements. **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene P. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Foothold?** 1. We have realized greater efficiencies with data collection for the use of analytics and reporting for current needs internal and external to the agency but also in preparation for changes in the service system and greater need for quantitative demonstrations of successful program and service delivery. We have greater flexibility for documentation of service provision as it can be completed from multiple locations on an agency computer. We have utilized AWARDS for a portion of our billing. 2. I appreciate the ease of use with AWARDS, it has kept up with the changes in regulatory systems over our years of using the software. We have been able to create forms that meet our specific needs or preferences. The system has online support, is linked to reference materials for medications and is evolving to add new services. All of our employees use the system, support departments, facilities and IT, OPWDD, OMH, PROS and OASAS programs. The report module has assisted our Directors to collect data for data-driven programmatic decisions and is especially helpful. 3. All of our programs have transitioned to or are in the process of transitioning to Plans and Reviews from the Service Plans. The Plans and Reviews provide an opportunity to modify the forms, layout, look and sections so that it works for several regulatory agencies. It is easy to make these adjustments and the final product is much easier to complete compared to the earlier Service Plan process. We have also recently adjusted the OASAS Comprehensive Assessment and are very pleased with the results and efficiencies have the form built into the admission process. **What do you dislike about Foothold?** I would like to be able to sort messages for incident report-related messages. I still have to sort through them to read Alerts, but don't read the minor incident updates. **What problems is Foothold solving and how is that benefiting you?** Medicaid billing efficiencies are, once fully functional, eliminating the need for manual data entry for billing. This has created efficiencies and increased productivity. **Official Response from Ronan Martin:** > Thank you for your kind words, Darlene! We're so happy to hear that our software has helped you achieve greater efficiencies and success within your agency. The team here at AWARDS sincerely appreciates your business and feedback. ### 8. AWARDS **Rating:** 5.0/5.0 stars **Reviewed by:** Ed C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Foothold?** We like the flexibility of the system, customizable reports and exports to fit a wide variety of needs and allow access to nearly all data fields. We love the ability to create billing rules to satisfy various payer and state requirements to streamline the billing operation for our staff. We also enjoy the ease to write group notes on multiple participants at the same time without having to jump in and out of various screens to do so. We also rely on the various residential aspects of the system which help to run our residential programs, keep track of vacancies, allow reporting on occupancy levels, and more. **What do you dislike about Foothold?** A dated interface still exists on some screens, but that is slowly changing to a more modern interface. A more modern dashboard interface would be nice to quickly view unsigned notes, due plans, etc. by therapists as soon as they log in. **Recommendations to others considering Foothold:** Be sure to purchase BillingBuilder as it will greatly streamline your billing process. **What problems is Foothold solving and how is that benefiting you?** They allow us to run a streamlined billing operation by using billing rules to generate claims based on clinician notes. We don't need to waste time generating claims one at a time which means our agency can focus on good documentation instead of manually working with claims. The system also allows quick posting of remittance files, fairly easy to send COB claims to the second payer, and more. The group notes are also liked for their efficiency compared to some other systems we have evaluated. Clinicians can document the entire group session on one screen including entering the individual addendums without having to click multiple options or save multiple times. We can also easily document whether a participant of the group arrived late or left early while writing the group note. The ability to document group co-leaders allows us to keep our client-to-staff ratio in compliance for larger groups. **Official Response from Ronan Martin:** > Thank you for your positive review of Foothold, Ed! I'm glad to hear that you find our software customizable and easy to use. Our team is constantly working to improve the user experience and I'm glad to hear that you are seeing progress. If there is anything we can do for you in the future to make your experience with Foothold even better, please don't hesitate to let us know. We value your feedback and want to ensure that you are getting the most out of our product. Thank you again for choosing Foothold! ### 9. I really like Foothold for several different reasons! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary D. | Director of Quality Improvement and Corporate Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Foothold?** Pretty much everything in Foothold is intuitive. I love how easy it is to create a form, create and run a report and the assistance you receive from the staff. **What do you dislike about Foothold?** Our state's ID residential's billing system is ridiculously difficult and at this time we have to complete a work around to bill, but Foothold is working on this. **Recommendations to others considering Foothold:** As I tell all the agencies that ask about Foothold, listen to your Foothold Programmer, not only do they know their EHR inside and out, but they also have fantastic and out of the box ideas to do things that make your documentation needs and systems work better. This is the third EHR that I have used in two companies and I find Foothold to be the easiest and most intuitive to use. **What problems is Foothold solving and how is that benefiting you?** Multiple programs in our agency are now all using the correct forms for facilities and people supported. We can look at what staff are doing, by running reports at any time. **Official Response from Ronan Martin:** > Thank you for the review Mary! ### 10. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon Z. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Foothold?** Our agency went from pen to paper in most of our programs to FH. The training for our implementation team as well as for our entire staff made the process much more seamless than expected. The ongoing training and support have been wonderful. We continue to feel like we are streamlining documentation as well as capturing better data in addition to being able to complete required reports with greater ease. **What do you dislike about Foothold?** We have a consumer-directed home care program and wished we could have used FH as our EVV vendor. We also have a small community hab program and the cost of the EVV is negatively impactful to the small program. **What problems is Foothold solving and how is that benefiting you?** We have a very diverse organization so the ability to customize programs is very beneficial. We also have the ability to run reports and provide up-the-minute data as requested by our funders and grant writers. **Official Response from Ronan Martin:** > Thank you for choosing Foothold Technology, Shannon. I'm glad to hear our products and services have been able to help streamline your documentation and data capture needs. Our team is passionate about providing the best possible experience for our customers and it's great to see that reflected in your review. If there is anything we can do to make your experience with us even better, please don't hesitate to let us know. We are always looking for ways to improve and would love to hear from you directly. Thank you again for your business and kind words. ### 11. Couldn't be happier! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisanne F. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Foothold?** We are especially pleased that AWARDS not only supports set up and training of staff on the system, but provides us with a long term, ongoing support specialist who continues to help us make the best use of the system in our work. Foothold Technology is not a transactional enterprise, they are a real partner in human services! **What do you dislike about Foothold?** We have had some challenges with the interface of third party platforms like e-prescribe within the system. **What problems is Foothold solving and how is that benefiting you?** AWARDS is an easy to use, comprehensive tool designed for human services organizations. We spent years researching options and carefully considering the move from paper to digital, and finally selected AWARDS. In addition to the program having a wide array of important features (including outcomes reporting), it is affordable, can be easily customized and the customer service and support of the Foothold team is superb! **Official Response from Ronan Martin:** > Thank you for your kind words, Lisanne! We're so glad that you and your team are happy with AWARDS. It was truly designed with the user in mind, from setup to ongoing support. We understand that every organization is different and that's why we offer such a comprehensive suite of features--to make sure AWARDS can adapt to any workflow. We're constantly working to improve the interface and welcome feedback on how we can make it even more user-friendly. Thank you again for choosing Foothold Technology and we look forward to continuing our partnership! ### 12. AWARDS for life **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael O. | Director of Corporate Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Foothold?** AWARDS is incredibly user friendly for us. **What do you dislike about Foothold?** Change can be slow - but it has improved! **What problems is Foothold solving and how is that benefiting you?** AWARDS allows us to be able to document the services we provide our consumers in real time. The program is user friendly and intuitive allowing staff to focus more on the interventions they are providing than figuring out how to work the platform. I've been a user of AWARDS for nearly 8 years and appreciate it's usability for folks at all levels of the agency (i.e. documentating services to pulling large swaths of data for analysis at an administrative level.) Working with the Foothold team (at all levels of the organization) is one of the major bonuses of this software. **Official Response from Ronan Martin:** > Thanks Rachael! ### 13. Excellent experience with Foothold Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen W. | Program and Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Foothold?** Our organization has been using Foothold for over 10 years. The implementation was simple and streamlined and the staff provided plenty of training and support. The ongoing communication with Foothold has been great. It is easy to contact someone with all of your questions. The system is user-friendly and intuitive and our staff are satisfied with the product. I like that Foothold understands the needs of mental health organizations so well. All of our documentation needs are met in Foothold. **What do you dislike about Foothold?** Everything is customizable, so there isn't anything that I have disliked that I haven't been able to fix or adjust with Foothold support or on my own. I do wish that Foothold had the capacity to print the entire record with one button. Currently, you have to run separate reports or print out documents individually. **What problems is Foothold solving and how is that benefiting you?** Foothold was our solution to reducing paper medical records. We wanted a product that was tailored to the mental health field and was customizable to our specific needs. We wanted something that was affordable and easy to use. **Official Response from Ronan Martin:** > Thank you for your long-standing support of Foothold, Colleen! I'm glad to hear that you've found our software easy to use and that our team has been responsive and helpful. We appreciate your business and are happy to meet your needs. I'll pass along your suggestion about printing the entire record with one button. That sounds like it would be a very useful feature! Thank you again for choosing Foothold. ### 14. Review of Foothold Technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Director of Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Foothold?** The documentation, auditing and compliance features have been a great asset. Foothold regularly updates its functionality. They are currently updating their user interphase, and are doing an awesome job in soliciting user feedback. Their report builder tools and form builder tools have also been a great asset to our organization. We have also been able to maximize billing with their Billing builder module. Their training department is very good, with many free training sessions on their various modules, new features, etc. **What do you dislike about Foothold?** Some functions require much data entry, and this can be cumbersome. The billing builder functionality has a very large learning curve, and Foothold limits some functions to very few users such as Form Builder. Configuring Billing Builder, and completing scheduling can also be very cumbersome. **What problems is Foothold solving and how is that benefiting you?** They are enhancing some difficult-to-use modules, such as their service planning module. They are planning and starting to implement new user interphase that will make the design more attractive and are also enhancing many of their functions for more efficient use. One area that will continue to need improvement is the electronic signature of consumers, who sign outside the prescribed user protocol, ie use of a pin. they are also enhancing their Multi-factor authentication system, which will be helpful in meeting our security needs. **Official Response from Ronan Martin:** > Thank you for your review, Michael! We're glad to hear you've found our documentation, auditing and compliance features valuable. Our team is constantly updating our functionality to make sure we're meeting the needs of our users. We're currently working on a new user interface and we appreciate your feedback as it helps us ensure that we're building something that will be helpful for everyone. The ReportBuilder and FormBuilder tools have been popular among our users, so we're glad to hear you've found them useful. The BillingBuilder module can be tricky to learn at first but once you get the hang of it, it's a powerful tool. We have many useful resources in our Knowledge Base so that users can get the most out of all of our modules. Thank you again for your feedback and for choosing Foothold! ### 15. Foothold AWARDS made the Patient Characteristics Survey process about as painless as possible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Foothold?** This is a review is specifically about the module in awards that designed to support responses to the New York State office of mental health patient characteristics survey, which takes place every 2 years. The PCS module in AWARDS, the detailed instructions, the clear indication of where the module pulls data from, and the detailed optional face sheet fields, which include sexual orientation, gender identity, pronouns, and preferred name, all made the process as close to painless as is probably humanly possible. I have been doing this work for 20 years and I remember the days when we had to page through handwritten attendance lists to count up who had attended the program, on what days, and all the rest of the demographic data that we had to compile. Then we had to enter that data by hand into an OMH web portal, one client at a time. I used to dream of a day when I could push a button and just upload the data, taking advantage of all the detailed knowledge that my database already possesses. Thanks to the staff of Foothold, that day has arrived. **What do you dislike about Foothold?** xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx **Recommendations to others considering Foothold:** A big advantage with this product is that you can design and revise your own forms and reports. You don't need the staff to do that for you. **What problems is Foothold solving and how is that benefiting you?** The PCS process is a lot more efficient than it was before we started using foothold. **Official Response from Ronan Martin:** > Thank you for your kind words and 20 years of service to the mental health community, ____. It means a lot to us that our products make your work easier. We're happy to hear that the PCS module in AWARDS was helpful and met your needs. Your feedback has been passed on to our team and we'll continue striving to make our products as user-friendly as possible. Thank you again for choosing Foothold Technology and feel free to reach out if there's anything else we can do to help with your work. ### 16. Helpful and Knowledgeable Staff Assigned to Us! **Rating:** 4.5/5.0 stars **Reviewed by:** Gary D. | VP/Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Foothold?** The system itself continues to evolve, which is very helpful; and the staff assigned to our organization (Erin M.) is a rock star! She is always helpful and can always find the answer we need. She has a keen understanding of what we're trying to get out of the system and is very creative about finding ways to help us do what we need to do. **What do you dislike about Foothold?** I'm not sure if my "dislike" is system-related. On the front end (the pitch), promises were made by your salespeople that the system just plain couldn't do. This, along with our implementation occurring parallel to the pandemic, led to some serious frustrations. I don't believe our concerns were handled well by Foothold. We were asked to participate in a zoom meeting and have our concerns prepared to discuss, but we never really got to any of the real concerns. It was more like a meeting where we were being "handled" and that didn't sit well with our team at all. In the end, it all worked out and we ended up with Erin M., who has been terrific in all aspects of implementation. **Recommendations to others considering Foothold:** Give it thorough vetting and ask as many questions as possible. **What problems is Foothold solving and how is that benefiting you?** We are solving the problem of having to do everything on paper, and we are fulfilling one of the requirements of being a Qualified Residential Treatment Program (QRTP). We are starting to realize the benefits of an electronic health record in that our billing is getting more streamlined, and our quality assurance efforts are now much more manageable and less tedious. **Official Response from Ronan Martin:** > Thanks Gary for the feedback! ### 17. Gauging organizational health by reports and identifying training and staff development needs **Rating:** 4.5/5.0 stars **Reviewed by:** Michele M. | Compliance and Quality Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Foothold?** The ability to run reports to get critical information quickly. Aggregating data and reporting to agency stakeholders on benchmark achievements. Based on results, can identify staff training opportunities to improve on data documentation for continued benchmark achievement success. **What do you dislike about Foothold?** Although the Foothold Technology team is receptive and collaborative, not having the ability to continue to modify the incident module to suit the needs of capturing incident reports with the NJ State requirements limits our abilities to house all information in one system, up to and including incident reports to identify incident trends. **What problems is Foothold solving and how is that benefiting you?** The agency has three different governing entities, each with standards and regulations: NJ Office of Licensing, Medicaid, and Council on Accreditation. The AWARDS program allows the agency to configure modules to meet these needs and set reminders in the message module to ensure effective and efficient communication is occurring for key staff overseeing compliance. **Official Response from Ronan Martin:** > Thank you for your kind words, Michele. We're so happy to hear that Foothold Technology has been able to help you achieve success in your work. Our team strives to be responsive and collaborative, so we're glad to know that we've been able to meet your needs. We understand that every organization is different and that requirements can change over time. That's why we always work hard to make sure our products are flexible and customizable, so they can grow and change with our users. I'll pass on your suggestions for future modifications of the incident module to our product team. Thank you for bringing this to our attention. It's been a pleasure working with you, Michele, and I hope we can continue to do so in the future. ### 18. Foothold Technology - checks all the boxes **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine B. | Director, HMIS Division, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Foothold?** We use Foothold AWARDS for our statewide Homeless Manage Information System (HMIS). This national data collection system is required by federal funders who provide assistance for providers working to prevent or end homelessness. The data collection and reporting requirements are numerous and change regularly. Foothold consistently goes above and beyond the bare minimum required by the Feds and has developed a robust and precise HMIS system. What is probably most impressive is the attention to customer service in terms of support and flexibility. **What do you dislike about Foothold?** Nothing comes to mind; the product is meeting all of our current needs. **What problems is Foothold solving and how is that benefiting you?** We work with a variety of state partners who fund projects that have unique reporting requirements. Foothold will brainstorm with us and offer customized solutions. **Official Response from Ronan Martin:** > Thank you for choosing to use Foothold, Catherine. I'm glad to hear that our software is meeting all of your needs and that you appreciate our attention to customer service. Our team strives to be flexible and responsive in order to best support the work that our users are doing. If there is anything we can do in the future to continue exceeding your expectations, please don't hesitate to let us know. We value your feedback and are grateful for your business. Thank you! ### 19. Awesome Team and EMR **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn R. | Administrative Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Foothold?** The reporting features, ability to build forms **What do you dislike about Foothold?** Needing to separate treatment plans by the programs **What problems is Foothold solving and how is that benefiting you?** Foothold has worked with our team extensively to build and customize our platform to create the best user experience for our staff. **Official Response from Ronan Martin:** > Thank you for your positive review of Foothold Technology, Dawn. We're glad to hear that our product is working well for you and that you appreciate our team's efforts in building a customized platform. Your feedback is valuable to us and we'll continue working hard to provide the best possible experience for our users. ### 20. Iris House review from Deputy Director **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Foothold?** From a EHR viewpoint, the ease of navigation and structuring to fit needs was very excellent. the protocols made sense, creating reports via excel downloads was readily available and explained. the flexibility in design and modules such as maintenance and work orders for housing that you do not typically see in EHRs was very helpful. Meghan Branca was a superb trainer. **What do you dislike about Foothold?** some of the reporting could have been easier and occasionally could not enhance or shorten but that is nitpicking **Recommendations to others considering Foothold:** ask fro Meghan Branca. the trainer matters! **What problems is Foothold solving and how is that benefiting you?** Foothold is where we keep all non-medical case management client service plans, progress notes, etc. In addition to avoiding large amounts of paper and problematic record keeping, it allows HIPAA-complaint auditing, CQI, readily available sharing of information for case conferencing, downloading of medical records and events, etc. it saves a tremendous amount of time by staff and also ensures to funders we have state-of-the-art record keeping, service delivery and quality review. **Official Response from Ronan Martin:** > We're glad the software and training exceeded your expectations! ### 21. What every social service provider needs **Rating:** 5.0/5.0 stars **Reviewed by:** Dana D. | Director of Health Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Foothold?** What I like most is being able to run reports so quickly when our grant writers are looking for demographics or other information in a program or agency wide. **What do you dislike about Foothold?** I don't really find a downside but maybe having a certain amount of free customization or formbuilding **What problems is Foothold solving and how is that benefiting you?** Definately saves time when it comes to reporting...gone are the days of manually checking charts to find information **Official Response from Ronan Martin:** > Thank you for choosing Foothold Dana, and for your positive review. We're glad to hear that our product is benefiting you in ways that save time and help with reporting. We appreciate your business and look forward to continuing to serve you well. ### 22. Motivational Services - Foothold Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Foothold?** I enjoy the user-friendly atmosphere Foothold provides, as well as their attention to customer service. The look of the EHR we are using is more appealing, and the system is easy to navigate. **What do you dislike about Foothold?** I would prefer to have a better-looking outlay for our Service Plans, as they are boxed and can be hard to follow, as well as having page numbers included on all forms. **What problems is Foothold solving and how is that benefiting you?** Foothold is solving several technical and system errors we suffered from our past EHR and making the transition to their system much easier than any other transition we've done. **Official Response from Ronan Martin:** > Thank you for choosing Foothold, and for your honest feedback. We're constantly working to improve the user experience across our product, and your input is invaluable in that process. I'll pass along your suggestions for a more visually appealing layout of our Service Plans, as well as adding page numbers to all forms. In the meantime, if you have any other suggestions or feedback, please don't hesitate to reach out to us directly. We value your opinion and want to ensure that Foothold continues to provide the best possible experience for our users. Thank you again for choosing Foothold, and we hope you continue to find it helpful in your work. ### 23. Foothold has been challenging but I love challenges. **Rating:** 4.0/5.0 stars **Reviewed by:** Reginald W. | Director of Day Shelter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Foothold?** Foothold support teams are awesome! They are always willing to answer questions and look for ways to solve our issues if there isn't a ready solution. **What do you dislike about Foothold?** Navigation! Working within your program can be tedious. Also it lacks some features that could make serving our clients a lot easier. **What problems is Foothold solving and how is that benefiting you?** Reporting and Data issues. **Official Response from Ronan Martin:** > Thank you for your feedback, Reginald. We're glad to hear that our support teams are up to par and that you find them helpful. We also apologize for any navigation issues or lack of features you may have encountered and we'll be sure to pass on your suggestions to our product team. We appreciate your business and are grateful for the challenges you've given us as they help us continue to grow and improve our product. Thank you for choosing Foothold Technology! ### 24. The staff are supportive & available. System is comprehensive & flexible to meet our nuanced needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Barry G. | Psychotherapist In Private Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Foothold?** The ability to customize various parts of the system and create forms so that Awards is a complete system where all data can be gathered and all documentation can occur in one place. **What do you dislike about Foothold?** Would be helpful to have a report where all data parts can be pulled in one place. **What problems is Foothold solving and how is that benefiting you?** Data, tracking, quality improvement, and reports are all done in one place and all users have full access to all the tools. **Official Response from Ronan Martin:** > Thank you for your positive review of our product, Barry. We're glad to hear that you are finding our software to be comprehensive and flexible enough to meet your needs. The ability to customize the system is something we pride ourselves on, as it allows each customer to have a unique solution that perfectly suits their organization. We understand that you would like more reports available in one place, and we will pass this feedback along to our development team. Thank you again for your support! ### 25. A review of our transition from paper files to AWARDS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Foothold?** How easy it is to report out virtually any data that has been input. **What do you dislike about Foothold?** The internal referral process, referring clients from one of our programs to another, is not super intuitive and can be a bit convoluted. **Recommendations to others considering Foothold:** If you take advantage of the support offered you can't fail. **What problems is Foothold solving and how is that benefiting you?** The biggest problem solved is simply moving from paper files to a centralized online file. Without this ability we would have struggled mightily during this time of remote work. **Official Response from Ronan Martin:** > Thank you for your kind words and taking the time to write this review, It sounds like we've been able to help you during a difficult time. We're glad that our product has been a benefit and that you've found our support helpful. We hope things are starting to get back to normal for you. If not, please don't hesitate to reach out for more assistance. ### 26. We love the Foothold Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Debra K. | Director of Operations **Reviewed Date:** May 24, 2022 **What do you like best about Foothold?** The staff at Foothold are responsive to the evolving needs of our Behavioral Healthcare Agency. We can build custom forms, reports, and other documentation that is necessary for our business. **What do you dislike about Foothold?** I think the Foothold product provides a robust Electronic Health Record that is easy to use for staff members and others who may not be tech savy. **What problems is Foothold solving and how is that benefiting you?** We have been able to collect data to ensure quality treatment services and outcome measures. **Official Response from Ronan Martin:** > We appreciate the kind words Debra! ### 27. Great customer support and highly configurable database **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Foothold?** The software is intuitive and highly configurable, and the reporting capabilities are exceptional. Customer support staff are always available and helpful. **What do you dislike about Foothold?** I am drawing a blank. Out of the three HMIS software I'm familiar with, Foothold's AWARDS is hands-down the best. **What problems is Foothold solving and how is that benefiting you?** Foothold makes tracking and analyzing data simple and user-friendly, which increases the accuracy of our data and helps us in our work to end homelessness. **Official Response from Ronan Martin:** > Thank you for choosing to use Foothold, and for your kind words about our software. We're committed to making our product as intuitive and user-friendly as possible, and we're glad that it's benefiting you in your work to end homelessness. Our customer support staff are always available to help with any questions or issues you may have. Thank you for your business! ### 28. FHCRC Awards **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua R. | Director of QA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Foothold?** I love the fact that we as an agency can custom make forms that suit our needs. **What do you dislike about Foothold?** The report feature could be a little smoother. **What problems is Foothold solving and how is that benefiting you?** We have centralized forms that previously would have been different depending on the department. **Official Response from Ronan Martin:** > Thanks for the feedback Joshua! ### 29. Foothold AWARDS Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Foothold?** intuitive interface, great customer service **What do you dislike about Foothold?** always satisfied with the product and service **Recommendations to others considering Foothold:** Our agency recommends Foothold's AWARDS database for HMIS. **What problems is Foothold solving and how is that benefiting you?** AWARDS database makes it easy to satisfy HUD reporting requirements for HMIS. Foothold provides excellent training sessions for users which helps keep our data quality high. **Official Response from Ronan Martin:** > Thank you for choosing to use Foothold's AWARDS database, and for your kind words about our product and customer service. We're glad to hear that our interface is intuitive and that our training sessions are helpful. We strive to provide the best possible experience for our users, and we're happy to know that we're meeting your needs. If there's anything else we can do to help make your experience with Foothold even better, please don't hesitate to let us know. We appreciate your business and look forward to continuing to serve you. ### 30. I have been enjoying the user friendliness and thoroughness of the applications in Foothold. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott F. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Foothold?** Most of my day is spent in reports so I like the ease of use. **What do you dislike about Foothold?** There is nothing really complain about with the product. **What problems is Foothold solving and how is that benefiting you?** Billing is our biggest part of Foothold and it makes it easy to bill from Foothold. **Official Response from Ronan Martin:** > Hi Scott - thanks for your positive comments :) - [View Foothold pricing details and edition comparison](https://www.g2.com/products/radicle-health-foothold/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A33%3A41+-0500&secure%5Bsession_id%5D=d883612a-b987-4f26-89a5-5547722d1387&secure%5Btoken%5D=cb51f36e2ee4fb2e805e9348f4950fd104cd96c545f91a113114f1fc76ffa2f3&format=llm_user) ## Foothold Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - HIPAA Compliance **Administrative** - Health Care IT Integrations - Value-Based Reimbursement - Contract Templates - Value-Based Reimbursement - Clinical Communicaton - Value-Based Reimbursement - Services Rendered - Value-Based Reimbursement **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Data Collection** - Patient Data Aggregation - Patient Case Management - Patient Data Management - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Utilization Management - Patient Case Management **Platform Basics** - Reporting - Interoperability - Performance **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Case Management** - Client Intake - Outcome Measurement - Form Builder **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Generative AI** - AI Text Summarization **Platform Additional Functionality** - Mobility - Messaging **Agentic AI - EHR** - Autonomous Task Execution **Platform Data** - Dashboard - Alerts and Notifications ## Top Foothold Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [CharityTracker](https://www.g2.com/products/charitytracker/reviews) - 4.6/5.0 (331 reviews)