Follett Facilities Schedules Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Follett Facilities Schedules to be user-friendly, making scheduling and facility management straightforward and efficient. (3 mentions)

Users value the effective communication of Follett Facilities Schedules, ensuring seamless collaboration among all facility users. (1 mentions)

Users value the quick customer support of Follett Facilities Schedules, ensuring prompt resolution of inquiries and issues. (1 mentions)

Users find the ease of scheduling with Follett Facilities Schedules perfect for their daily activity management. (1 mentions)

Users appreciate the organized breakdown of logistics for events and the helpful cross-check feature for conflicts. (1 mentions)

Users find the complexity of options and functions challenging when submitting requests and managing schedules effectively. (2 mentions)

Users experience grouping issues with outside requests, complicating setup and differentiation between internal and external users. (1 mentions)

Users find the steep learning curve of Follett Facilities Schedules challenging, especially for correcting entries and managing events. (1 mentions)

Users find the time-consuming nature of Follett Facilities Schedules frustrating, especially when correcting entries or booking multiple rooms. (1 mentions)

Top Pros or Advantages of Follett Facilities Schedules

1. Ease of Use

Users find Follett Facilities Schedules to be user-friendly, making scheduling and facility management straightforward and efficient.

See 3 mentions

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Mary Ellen D.

Mid-Market (51-1000 emp.)

5.0/5

"ML Schedules - Wonderful Tool"

What do you like about Follett Facilities Schedules?

I use it quite often and I am very pleased with it as it is easy to use and has many features all in one tool that need to be covered and there is no

Curt R.

Enterprise (> 1000 emp.)

4.5/5

"MasterLibrary Scheduling Software"

What do you like about Follett Facilities Schedules?

Our school district began using ML Schedules and Work Orders in 2023. We have seen a lot of value in using ML for facility reservations for all of our

2. Communication

Users value the effective communication of Follett Facilities Schedules, ensuring seamless collaboration among all facility users.

See 1 mentions

See Related User Reviews

Curt R.

Enterprise (> 1000 emp.)

4.5/5

"MasterLibrary Scheduling Software"

What do you like about Follett Facilities Schedules?

Our school district began using ML Schedules and Work Orders in 2023. We have seen a lot of value in using ML for facility reservations for all of our

3. Customer Support

Users value the quick customer support of Follett Facilities Schedules, ensuring prompt resolution of inquiries and issues.

See 1 mentions

See Related User Reviews

Curt R.

Enterprise (> 1000 emp.)

4.5/5

"MasterLibrary Scheduling Software"

What do you like about Follett Facilities Schedules?

Our school district began using ML Schedules and Work Orders in 2023. We have seen a lot of value in using ML for facility reservations for all of our

4. Daily Use

Users find the ease of scheduling with Follett Facilities Schedules perfect for their daily activity management.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to see everything at once for regular users. Not super clear for outside requesters."

What do you like about Follett Facilities Schedules?

It is pretty easy for me, as a daily user in the building. I can see everything clearly and scheduling is a breeze.

5. Organization

Users appreciate the organized breakdown of logistics for events and the helpful cross-check feature for conflicts.

See 1 mentions

See Related User Reviews

Dan J.

Mid-Market (51-1000 emp.)

4.0/5

"Good for Basic Schedule and Room Use Coordination"

What do you like about Follett Facilities Schedules?

I like the ways different elements are broken down to focus on the logistics needed for a particular event. It also has a very useful cross-check feat

Top Cons or Disadvantages of Follett Facilities Schedules

1. Complexity

Users find the complexity of options and functions challenging when submitting requests and managing schedules effectively.

See 2 mentions

See Related User Reviews

Curt R.

Enterprise (> 1000 emp.)

4.5/5

"MasterLibrary Scheduling Software"

What do you dislike about Follett Facilities Schedules?

I believe because there are so many options and functions it can be a little confusing when filling out and submitting requests. However, some of thes

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to see everything at once for regular users. Not super clear for outside requesters."

What do you dislike about Follett Facilities Schedules?

For outside users requesting space the "setup/breakdown" time is not as straightforward. I have to contact them to be sure it is accurate so that cust

2. Grouping Issues

Users experience grouping issues with outside requests, complicating setup and differentiation between internal and external users.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to see everything at once for regular users. Not super clear for outside requesters."

What do you dislike about Follett Facilities Schedules?

For outside users requesting space the "setup/breakdown" time is not as straightforward. I have to contact them to be sure it is accurate so that cust

3. Learning Curve

Users find the steep learning curve of Follett Facilities Schedules challenging, especially for correcting entries and managing events.

See 1 mentions

See Related User Reviews

Dan J.

Mid-Market (51-1000 emp.)

4.0/5

"Good for Basic Schedule and Room Use Coordination"

What do you dislike about Follett Facilities Schedules?

It's very unforgiving when it comes to going back to correct incorrect entries. When I need to use multiple rooms for an event at our campus, I have t

4. Time-Consuming

Users find the time-consuming nature of Follett Facilities Schedules frustrating, especially when correcting entries or booking multiple rooms.

See 1 mentions

See Related User Reviews

Dan J.

Mid-Market (51-1000 emp.)

4.0/5

"Good for Basic Schedule and Room Use Coordination"

What do you dislike about Follett Facilities Schedules?

It's very unforgiving when it comes to going back to correct incorrect entries. When I need to use multiple rooms for an event at our campus, I have t

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Mary Ellen D.

Assistant

Mid-Market (51-1000 emp.)

8/27/2024

"ML Schedules - Wonderful Tool"

5/5

What do you like best about Follett Facilities Schedules?

I use it quite often and I am very pleased with it as it is easy to use and has many features all in one tool that need to be covered and there is no overlapping. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

So far, I have not come across anything not to like. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Facilities Schedules

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We're thrilled to hear that you find ML Schedules easy to use and convenient for reserving rooms at any time. Thank you for sharing your positive experience!

Curt R.

Community Programs Manager

Enterprise (> 1000 emp.)

4/3/2025

"MasterLibrary Scheduling Software"

4.5/5

What do you like best about Follett Facilities Schedules?

Our school district began using ML Schedules and Work Orders in 2023. We have seen a lot of value in using ML for facility reservations for all of our internal and external groups. Its calendar is very beneficial for all of our district staff to have access and be able to know who is in all district spaces at all times. It's very user friendly and communicates well with all facility users involved. The customer service response time is very quick and I receive answers to any questions or issues that I might have very quickly which is very important. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

I believe because there are so many options and functions it can be a little confusing when filling out and submitting requests. However, some of these issues are on our end and the guidelines that we set as well. Review collected by and hosted on G2.com.

Dan J.

Teacher, Coach

Mid-Market (51-1000 emp.)

12/12/2024

"Good for Basic Schedule and Room Use Coordination"

4/5

What do you like best about Follett Facilities Schedules?

I like the ways different elements are broken down to focus on the logistics needed for a particular event. It also has a very useful cross-check feature so you can get a quick look at potential conflicts. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

It's very unforgiving when it comes to going back to correct incorrect entries. When I need to use multiple rooms for an event at our campus, I have to enter the exact same info for every room; some sort of batch function would save me valuable time. It would also be nice to have it integrated more readily across platforms -- like some sort of access from my Google calendar. It would also be great if we could save our entries, since events often repeat year-after-year, and it would be, again, a wonderful time-saver to just go back to last year's event and just have to change the date. Review collected by and hosted on G2.com.

What problems is Follett Facilities Schedules solving and how is that benefiting you?

It's mainly solving coordinating events across our school so we can a) avoid conflicts/overlap when possible; b) get help with logistics when needed (e.g., tech help, building management, etc.); and c) get feedback from admin in case there are bases we don't have covered. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Facilities Schedules

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Thank you for sharing your feedback on ML Schedules by Follett Software. We're thrilled to hear that you find the breakdown of elements and cross-check feature helpful for event coordination. We understand your concerns about the system being unforgiving with corrections and the need for a batch function for multiple room entries. Your suggestions for integration with platforms like Google Calendar and the ability to save entries for recurring events are valuable. We'll definitely take these into consideration for future updates. If you have any more suggestions or need assistance with anything else, please feel free to reach out to us at (585) 270-6676 Option 2. We're here to help make your event coordination process smoother and more efficient.

mark e.

project manager

Enterprise (> 1000 emp.)

12/10/2024

"Works, but getting a space scheduled at our building is tough"

4/5

What do you like best about Follett Facilities Schedules?

Works pretty well...would potentially like faster/instant approval if no reservation conflict exists Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

I do not believe there is a way to copy an event on the calendar. This would allow me to create a similar event (continuing education presentations in my case) but just change the subject heading leaving the time frame identical. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Facilities Schedules

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Hi Mark, thank you for sharing your experience. We will look into ways to streamline the approval process for reservations. As for copying events on the calendar, we will consider adding this functionality to enhance the user experience as well. Thank you again!

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

12/12/2024

"Easy to see everything at once for regular users. Not super clear for outside requesters."

4.5/5

What do you like best about Follett Facilities Schedules?

It is pretty easy for me, as a daily user in the building. I can see everything clearly and scheduling is a breeze. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

For outside users requesting space the "setup/breakdown" time is not as straightforward. I have to contact them to be sure it is accurate so that custodial time can be scheduled appropriately. I also wish on an individual user view I could make different groups different colors. I understand that all the different schools in our district are different, so I am sure the district users see it all in the view I wish I could see. To be able to see outside users in some way to differentiate our own building users would be super helpful in our high use school. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Facilities Schedules

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Thank you for sharing your feedback on ML Schedules by Follett Software. We're glad to hear that you find it easy to use as a daily user in the building. We appreciate your input regarding the setup/breakdown time for outside requesters and the ability to differentiate groups with different colors. We will definitely take these suggestions into consideration for future updates.

Ensuring accurate scheduling for custodial time is important, and we apologize for any inconvenience this may have caused. We will work on improving the clarity of this feature to better meet your needs.

If you have any further suggestions or if there's anything else we can assist you with, please reach out! You can contact us at (585) 270-6676 Option 2. Thank you agagin.

Jason W.

Principal

Mid-Market (51-1000 emp.)

7/25/2024

"Great way to streamline processes and make information more transparent."

5/5

What do you like best about Follett Facilities Schedules?

I like that it makes the process easy for all involved and that all the events show up on one easy to read calendar. People from inside and outside of our organization can all use the program. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

When you first make an account and log in, it is a little confusing on how the process works. Once you figure it out it is fine. An email or tutorial with directions would work for this. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Facilities Schedules

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We're glad to hear that ML Schedules has made the process easy and transparent for you and your organization. We appreciate your feedback about the initial confusion and will take it into consideration for future improvements.

Beth D.

Mid-Market (51-1000 emp.)

4/17/2023

"ML Schedules makes my life easier"

5/5

What do you like best about Follett Facilities Schedules?

Using ML schedules gives me step by step instructions and prompts so nothing is missing from my permits. It is easy to use and makes looking at schedules and preventing conflicts a breeze. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

I don't really see anything I don't like about the ML Schedules. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Facilities Schedules

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We're thrilled to hear that ML Schedules has made managing your permits easier with its step-by-step instructions and schedule conflict prevention. Thank you for sharing your positive experience!

Dan B.

Mid-Market (51-1000 emp.)

9/13/2023

"ML Schedule is an excellent tool."

4.5/5

What do you like best about Follett Facilities Schedules?

ML Schedules brings cohesion to our scheduling process - we used to have a discombobulated Google Calendar system, but now everything is all in one place. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

It is cumbersome to edit events that are synced from Google Calendars. That is my only complaint. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Facilities Schedules

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We're glad to hear that ML Schedules has brought cohesion to your scheduling process and has solved the problem of unclear space availability and double-booking.

Jared H.

Mid-Market (51-1000 emp.)

3/13/2023

"ML schedules works well!"

5/5

What do you like best about Follett Facilities Schedules?

The ease of reserving spaces is nice and allows for easy access at work! Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

I wish that ML schedules had a more basic option for reserving space! Review collected by and hosted on G2.com.

Hanh D.

Small-Business (50 or fewer emp.)

12/5/2023

"Convivence for communication of ML schedules"

5/5

What do you like best about Follett Facilities Schedules?

ML Schedules works well communication between district and schools for scheduling any events. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

We’re satisfied with the ML scheduler. So far, so good, except I wish there were a link directly in emails to approve. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Facilities Schedules

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We're glad to hear that ML Schedules is working well for communication between your district and schools. We appreciate your feedback about the email approval process and will definitely consider it for future improvements.