I am a solopreneur running an audio mix+master studio, my clients are artists that send me several tracks of their recordings (guitars, drums, vocals...) and I return a streaming ready wav file.
Like many, I have to do the thing (mixing and mastering) and also do the marketing (reaching out to clients). I literally spent weeks trying out CRMs that would suit my particular workflow. I researched from the high tier ones to the unknown ones (probably more than 10) and settled on Fluid at first sight.
1) Extreme simplicity and yet covers all I need for a solid and structured sales flow in a very powerful way.
2) Programmed in a very friendly way. I enjoy spending time in the platform.
3) Support is top. Easy and structured support request means directly in the platform and swift and friendly human response (no dumb AI help agents). Onboarding and setup could not have been more gentle and successful.
4) In other CRMs I tried, I had to fight my way through AI agents trying to push me in unwanted directions. In Fluid I found an intuitive interface with solid documentation. In minutes I was more or less familiar with the site and in a couple days, I had my set-up complete. Run ready.
5) This is the only CRM I researched that fully supports a one man team like myself. In others, I had to deal with fields for team members and categories meant for more complex flows that were just littering my layout. Fluid fits seamlessly a one man team.
6) Pricing. I was offered a one-seat lifetime license at an unbeatable price. I couldn't be happier to have purchased it.
7) My clients are musicians. They do not belong to companies nor have LinkedIn profiles. Fluid support has been extremely understanding and responsive. We are still working on this but they are actively helping in adapting fluid to my very specific needs. World class response.
8) I like the personalization capability. Even though it's only me, I have my profile pic and my studio logo. I can also choose a color theme. This just makes feel polished and fun. Review collected by and hosted on G2.com.
In my particular case, I need a field for the link to an artist's music page (Spotify, SoundCloud, etc) to appear globally in Deals, Contacts and Companies. Today, Fluid does not support global custom fields yet, support understood my need and they are working to implement the feature. Review collected by and hosted on G2.com.