FitMetrix Reviews & Product Details

Before Mindbody bought Fitmetrix, we loved the user interface, the customer support, the ease of use, and the reliability. Since Mindbody made many backend changes to the software, its compatibility, the user interface, functionality, and "customer support (if you can call it that, which you can't), we are finally canceling and finding a new solution. Review collected by and hosted on G2.com.

Everything. Sorry for the lack of details, but if you read the above answer, you will understand. I just waited on hold for 40 minutes to get a support agent, and then he put me on hold for 15 minutes while he read the book to learn about FitMetrix since they do not have a specialized support team designated to Fitmetrix. Review collected by and hosted on G2.com.

The app itself is decent. It syncs well with ABC. Review collected by and hosted on G2.com.

The customer service is beyond terrible. Our app hasn't worked for 6 weeks and we can't even get return phone calls or emails. I"m going to have to leave because our customers can't check into classes and many members do not have a working app. (Not all but a significant amount.) It's so difficult switching but they just don't seem to care enough to even return calls or emails:) Outside of service, the ability for members to download the app is not an easy process. It's pretty brutal. If the member was at another club with a fitmetrix app then they must have a second email address. Review collected by and hosted on G2.com.

Ease of use and scheduling for clients. Looks professional and enticing from the clients prospective. Allows trainers to organize and keep track of their clients well. Provides an easy way to provide clients with a rewards system. Enables trainers to easily communicate with clients at the touch of a button. Review collected by and hosted on G2.com.

They need to add a portion to save prescribed exercises. Currently, the trainers cannot go into a clients account and add in a new workout in an easy manner. It is done in a round about way. It would be excellent if they added this feature. Review collected by and hosted on G2.com.

I love that I can help gage my workouts with valid , real time stats. It helps me gage how hard I need to push my clients in their workouts. I love how I can gage my own workout and then know how hard to push the others in their workouts. Review collected by and hosted on G2.com.

Sometime fitmetrix does not send the emails to my clients after of their workout, or it has glitches when I am trying to pull up stats about a client. I wish there was a way to fix these glitches without having to call into support because my clients want their stats in real time. They gage their experience in my class based off of whether or not they get their stats after class. Review collected by and hosted on G2.com.

FitMetrix is useful in the way that it provides a platform for cycling instructors to start, track, and end their classes. For our studio specifically, the stats are what the riders love about our product. Review collected by and hosted on G2.com.

FitMetrix is constantly down or having issues. We cannot offer our product to the best extent if this is happening. The member statistics are not always sent, accurate, and the member profiles get mixed up sometimes. Having to constantly refresh before or after a change is made to see the updates made by others is not user friendly. Additionally, having to use two platforms when booking (FitMetrix and MindBody) is confusing to the rider and can sometimes cause issues between the two servers. Review collected by and hosted on G2.com.

It’s pretty easy to use. We can change riders shoe sizes, bikes numbers, etc in the same screen. We run statistics in our cycle class that riders enjoy. They get an email with all the information about their ride after class. Review collected by and hosted on G2.com.

Too often it is glitchy! Sometimes the stats read zero across the board the until the end of class. Sometimes we can’t run the stats because of the glitches. Very annoying. Review collected by and hosted on G2.com.