The communication was great. They listened to us, discussed future plans, and really stayed on top of keeping us informed. They also worked very quickly. Review collected by and hosted on G2.com.

The pricing structure is a little tricky to understand at first. However, after you ask questions, everything makes sense. Not really a complaint. Review collected by and hosted on G2.com.

The team, easy to work with and very responsive and knowledgeable. They are very flexible in adapting to our needs. Review collected by and hosted on G2.com.

Although the people are great, there has been a significant turnover of people over the years which makes it more challenging to build on relationships. Review collected by and hosted on G2.com.

Personalized support. From beginning to end, they helped me through the entire process. Review collected by and hosted on G2.com.

Nothing. It's been a great experience overall. Review collected by and hosted on G2.com.

MasterSolve has really taken over the maintenance piece of our Salesforce instance from another (less reliable) company. In regards to maintenance and communication, MasterSolve has been head and shoulders above what we were experiencing before! Communication has been quick and any issues that arise have been fixed quite quickly, which I truly appreciate. It’s nothing flashy that can be put in a headline, but it is still a very important aspect of a successful relationship. I have been very happy with what MasterSolve has been able to provide so far and have no reservations about their ability to handle any future projects regardless of the scope or complexity. Review collected by and hosted on G2.com.

They are very responsive to my requests and consistently follow up with me to make sure that all of our needs are met with our Salesforce implementation. Everyone I have spoken to at MasterSolve have been very professional and kind. Review collected by and hosted on G2.com.

MasterSolve worked with us on implementing SugarCRM with integrations to Quickbooks and PandaDoc. They provided excellent support throughout the setup of SugarCRM, provided resources and guidance for onboarding and training our team for both regular and admin users, and have continued providing the same level of customer care since implementation. Review collected by and hosted on G2.com.

MasterSolve's continued support beyond our initial roll-out of SugarCRM has been great. Regular check-in calls are helpful to stay on top of any hiccups we may be experiencing within Sugar, and their support team is always so quick to help. Review collected by and hosted on G2.com.

I started working with MasterSolve in late 2018 on a project for SugarCRM (now Sugar Sell). Over the last few years we have leaned on them many times for their expertise. They are always willing to bend over backwards to help. I would definitely recommend them. Review collected by and hosted on G2.com.

Their willingness to always help, even when I am freaking out. Review collected by and hosted on G2.com.

MasterSolve handles our SugarCRM & Sugar Marketing instances including technical management, integrations, and training. Review collected by and hosted on G2.com.

MasterSolve is always highly responsive to our support requests and will work directly with our development team to find the best solutions for our needs. Our account managers check in frequently to ensure we are receiving the best service possible. Review collected by and hosted on G2.com.

Created a custom Sugar CRM system for our non-profit organization that was well worth the money, met all our needs for the system. We have quite a wide variety of types of relationships we needed to track, as well as resource inventory, meetings, events, and more, which were all captured well in the database that was set up for us. Mastersolve has responded quickly to questions, issues and concerns. We felt like in original meetings they oversold some capabilities, like being able to email to large target lists, and the ease of creating custom reports, which we ended up not using very much or at all, because of issues or sheer amount of time required to figure out. These are functions of Sugar, however we felt we didn't get a fully knowledgeable answer on areas we hired them to be the expert in. We were able to get 95% of what we needed from the final database set up though, so overall we were quite happy with the work. Review collected by and hosted on G2.com.

Quick to respond to inquiries and questions. Review collected by and hosted on G2.com.

Migration / Integration of acquired company to our company. Review collected by and hosted on G2.com.

MasterSolve was always available for us, even on short notice. Issues that arose were always handled quickly and efficiently, and they always kept us advised and involved with decisions and issues. Like a true partner, MasterSolve were always interested in both solving our immediate issues as well as helping/guiding for future scalability. Review collected by and hosted on G2.com.

MasterSolve helped us get our CRM setup in our custom environment with another 3rd party software we use to fulfill our needs. Review collected by and hosted on G2.com.

MasterSolve has a good customer service department, and requests made are taken care of on time Review collected by and hosted on G2.com.