They do their job better than anyone else in the business - which admittedly is a VERY VERY LOW BAR TO CLEAR. It's not always perfect, but as they say, "perfection is the enemy of the good." Dashboard access to all services is a fantastic convenience. Response to feedback and requests for support is nearly immediate - impressive. Probably AI, but as long as it is on-topic and useful, why not. Review collected by and hosted on G2.com.
They are based in UK while our business operates in US, but they do seem to understand our needs and our audience. And their British English is very intelligible. Review collected by and hosted on G2.com.
