# FASTEP Reviews **Vendor:** FASTEP **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 12 ## About FASTEP FASTEP is a work optimization and after-sales service SaaS platform for business / industrial use. We provide interactive instructions with AR and photo modes, AR video calls solution FASTcall for remote help, simple web interfaces for instruction makers and remote experts, and SDK for integrating our platform into your apps ## FASTEP Reviews ### 1. It has made my work life easier with its optimization and extraordinary after-sales service. **Rating:** 3.5/5.0 stars **Reviewed by:** Eduardo R. | Autónomo, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2023 **What do you like best about FASTEP?** What I like the most is its focus on work optimization and after-sales service. The platform offers a variety of tools, such as interactive instructions with AR and photo modes, as well as AR FASTcall video calls for receiving remote help. These features are extremely useful for solving problems in real-time and streamlining the work process. **What do you dislike about FASTEP?** In general, I am really satisfied with your work optimization platform and after-sales service. However, at times I have experienced some minor technical difficulties when using the AR FASTcall video call function. Although this has not been a frequent issue, there have been moments when the connection or video quality has not been as stable as I would like. **What problems is FASTEP solving and how is that benefiting you?** Solve various problems in the business and industrial fields related to work optimization and after-sales service. By providing interactive instructions with AR and photo modes, it helps to simplify and streamline work processes, resulting in greater efficiency and productivity. Through the AR FASTcall video call solution, it allows users to receive remote assistance in real-time, which helps to solve problems more quickly and effectively. ### 2. " sharing my genuine experience " **Rating:** 5.0/5.0 stars **Reviewed by:** Uday P. | Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about FASTEP?** It is AR-based technology that is basic in nature when newcomers like me use FASTEP for the first time. it has remarkable command over recognizing equipment in real-time practically. FASTEP has a team who very finely provide training to newcomers as well as our professionals. The supportive team is so experienced that they have answers for our solutions at their fingertips. **What do you dislike about FASTEP?** I never found any negative feedback until I was a learner here. They are providing services daily basis as well as keeping themselves modified with the current scenario of inquiries they get. **What problems is FASTEP solving and how is that benefiting you?** Augmented reality tools are basically born for boosting engagement and interactions among users with highly curing highly safety when they share information over video chat and live text chat. While training when I was a newcomer in the firm they taught me every basic fundamental and content management which is most sensitive for your users and directly affects to revenue of the company. So, Augmented Reality has both faces one is the benefits of awesome services and another is misuse by any inside or outside users like AR glasses. ### 3. Revolutionizing Equipment Service with Augmented Reality **Rating:** 4.0/5.0 stars **Reviewed by:** Sowmiya K. | Entrepreneur, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about FASTEP?** FASTEP is an incredibly impressive software application that has truly revolutionized equipment service and maintenance. When it comes to highlighting what I like best about FASTEP, there are several standout features that have left a lasting impression on me. First and foremost, the integration of augmented reality (AR) technology into FASTEP is simply remarkable. The ability of the application to recognize equipment and overlay relevant instructions in real-time is both futuristic and immensely practical. It ensures that service engineers have access to crucial information right at their fingertips, directly on the equipment itself. The AR interface remains in place even if you momentarily look away, which is a game-changer in terms of convenience and efficiency. Another aspect that I find incredibly valuable is FASTEP's versatility. It caters to a wide range of users, from seasoned professionals to newcomers in the field. By providing educational support and reducing mistakes, FASTEP acts as an exceptional tool for the continuous development of service engineers. The application's ability to help educate newbies and enhance the skills of experienced professionals is truly commendable. **What do you dislike about FASTEP?** One aspect that I find less favorable about FASTEP is the frequency of heavy software updates. While updates are generally necessary to improve functionality and address any issues, the frequency of substantial updates can be burdensome for some users. These updates often require significant time and resources to implement, which can disrupt workflow and productivity. A more streamlined update process with smaller, more frequent updates could potentially alleviate this concern and provide a smoother user experience. **What problems is FASTEP solving and how is that benefiting you?** FASTEP efficiently solves common problems in equipment service and maintenance, greatly benefiting users. It eliminates the need for frequent visits from technical support teams, saving time and resources. As a result, issues are resolved faster, reducing equipment downtime. FASTEP streamlines service processes, enhancing efficiency and productivity. With its real-time instructions and augmented reality interface, FASTEP empowers users to independently solve problems and reduces the risk of errors. Overall, FASTEP's solution-driven approach significantly improves the service experience and yields tangible benefits. ### 4. In Need of an Optimized Workflow? FASTEP Might Just Be An Answer **Rating:** 3.0/5.0 stars **Reviewed by:** Brandon S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about FASTEP?** If you understand what you are looking for, the quality of their service raises drastically. By providing support in both an AR and a photo mode, the team at FASTEP make utilizing their services pretty painless. **What do you dislike about FASTEP?** While initially, it is relatively unclear about the company's goals, those who are in the industry and are looking for advanced workflow optimization and support from a SaaS approach can find use in FASTEP. **What problems is FASTEP solving and how is that benefiting you?** During many moments throughout the pandemic, my team and I were trying to use more innovative methods to not only keep our workload light but interesting. While we mainly experimented with FASTEP's AR mode, it provided deeper insight on how we could move forward with this approach. ### 5. Optimization Platform Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Allan T. | Senior Vice President Of Engineering, Music, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about FASTEP?** Their platform for job optimisation and first-rate after-sales support have earned my complete satisfaction. However reliable and constant the overall experience has been, there have occasionally been technical issues with the AR FASTcall video call feature. **What do you dislike about FASTEP?** FASTEPs AR mode falls short of providing comprehensive counsel for future actions since it lacks meaningful substance. Because of the apps limited versatility, training others with less experience can be difficult. **What problems is FASTEP solving and how is that benefiting you?** Our hiring process has been significantly improved using FASTEP. Now that we can review and interview candidates effectively thanks to its automated platform, we can save a lot of time. ### 6. An Efficient AR Platform with Optimized Work Flows. **Rating:** 4.5/5.0 stars **Reviewed by:** Philip H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about FASTEP?** FASTEP has incredible features that simply servicing and maintenance of equipment. It has AR, supports real-time collaboration,interaction and sharing of information in real time. FASTEP is flexible and can be used to train less experienced personnel in an engaging manner. **What do you dislike about FASTEP?** FASTEP requires regular updating which is time intensive and encroaches of productivity time. **What problems is FASTEP solving and how is that benefiting you?** FASTEP improves collaboration, saves time and allows work flexibility. You can work and offer support and training remotel. It also helps to streamline business processes increasing efficiency and productivity. ### 7. Work optimizer **Rating:** 4.5/5.0 stars **Reviewed by:** Matt B. | Managing Partner, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about FASTEP?** The software programme FASTEP is really outstanding and has completely changed how equipment is serviced and maintained. **What do you dislike about FASTEP?** The regular software update notifications we receive from FASTEP are something I dont like and cause of difficulty because of distortion. **What problems is FASTEP solving and how is that benefiting you?** Technical support staff no longer need to visit frequently, saving time and money. Due to the quicker problem resolution, less downtime for the equipment is experienced. ### 8. Ease of use for best service experience **Rating:** 4.5/5.0 stars **Reviewed by:** Arun B. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2023 **What do you like best about FASTEP?** Access to crucial information right at their fingertips and integration of augemented reality. **What do you dislike about FASTEP?** Frequency of updates and size of the updates may be reduced. **What problems is FASTEP solving and how is that benefiting you?** Use of FASTEP for real time problem identification. Reduction in deployment of resources thereby increasing effective use of manhours. ### 9. Smart, fast, reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about FASTEP?** I loved the intuative steps to brining a catalog of instructions right to your phone. The fact that a lot of appliances need to have manuals and steps, FASTEP helps mitigate any confusion by providing those instructions. **What do you dislike about FASTEP?** I would like to see more appliances in the application but that comes over time. **What problems is FASTEP solving and how is that benefiting you?** FASTEP is helping me solve my confusion when working with household appliances. It's smart, intuative, and is easy to use when needing certain manuals or instructions. ### 10. BEST software application for equipment service & maintenance **Rating:** 5.0/5.0 stars **Reviewed by:** Umesh B. | Business Head, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about FASTEP?** Integration of the augumented reality & ability to recognise equipment **What do you dislike about FASTEP?** Too many updates or frequent modifications in the application **What problems is FASTEP solving and how is that benefiting you?** FASTEP resolves common problems in equipments narrowing the downtime or troubleshooting time ### 11. I used it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about FASTEP?** it is fast, easy and reliable. It can help diagnose COVID-19 infection quickly and accurately, which can help prevent the spread of the virus and save lives. **What do you dislike about FASTEP?** it is not FDA cleared or approved , it cannot detect active infection , and it may have false positives or negatives . It is also not intended for home use or for screening donated blood. **What problems is FASTEP solving and how is that benefiting you?** FASTEP is solving the problem of diagnosing COVID-19 infection in a rapid and convenient way. It can help health care professionals and individuals to know their antibody status and take appropriate measures to protect themselves and others from the virus. ### 12. FASTEP Tool Review **Rating:** 3.0/5.0 stars **Reviewed by:** Rachel C. | IT Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about FASTEP?** FASTEP is very efficient, especially when working with multiple people in multiple environments. **What do you dislike about FASTEP?** There is currently nothing that I dislike about FASTEP at this time. The tool is all around beneficial. **What problems is FASTEP solving and how is that benefiting you?** Rapid diagnostics for systems, networks, and platforms. Also supports AR Collaboration Tools on multiple platforms. - [View FASTEP pricing details and edition comparison](https://www.g2.com/products/fastep/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+22%3A32%3A14+-0500&secure%5Bsession_id%5D=de0f25d0-d2ef-46c7-8b08-0bbacea56004&secure%5Btoken%5D=757079abce06b771e1435f5011f9280b1ae5530b62b8d9f3c48f40b1f0f1ec78&format=llm_user) ## FASTEP Features **Remote Support** - Video chat - Live text chat - Ticket submitting **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content** - Guided content - Content management - AR annotations ## Top FASTEP Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,789 reviews) - [Streem](https://www.g2.com/products/streem/reviews) - 4.6/5.0 (70 reviews) - [Help Lightning](https://www.g2.com/products/help-lightning/reviews) - 4.8/5.0 (62 reviews)