It's been two months since this profile received a new review

FactFinder Reviews & Product Details

FactFinder empowers eCommerce businesses to achieve more – driving higher conversion rates, revenue and customer loyalty through AI-powered product discovery and search. Trusted by more than 2,000 B2B and B2C online shops worldwide, we help millions of shoppers quickly find the most relevant products every day. With transparent AI and the ability to fine-tune product positioning across search, recommendations, merchandising and more, business users have the control they need to optimize results and create personalized experiences that meet both consumer and business needs. Backed by a committed and responsive local team, FactFinder delivers flexible, customized solutions to tackle today’s challenges and prepare for tomorrow’s growth. With offices across Europe, we are dedicated to your success. Learn more at www.fact-finder.com.

Seller

FactFinder

Languages Supported

Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

Product Description

Overview by

Natalia Zakel

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

12 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

FactFinder Integrations

(1)

Integration information sourced from real user reviews.

FactFinder Media

Our software suite consists of modules that you can configure via an easy-to-use back-end. Starting with the Product Discovery module as the foundation, the optional modules work to further enhance the customer experience and can be easily added. Innovative algorithms and AI ensure the mod...

FactFinder Demo - Build your own dashboard

What are customers searching for? What items are they not finding? How are my KPIs developing? Get the answers to all your questions at a glance through your customized FactFinder dashboard.

Our Product Discovery module powers the entire buying journey, helping you convert more, bounce less and keep customers coming back. With built-in, explainable AI and 20+ years of expertise, better search and discovery come standard. • Combine the precision of keyword search with the depth an...

Our 1:1 personalization instantly picks up on each customer’s style and intent to deliver real-time, privacy-friendly experiences that feel truly personal. It understands context, even for new visitors, combining live signals and history to show what they really need, not just what they search fo...

Make online shopping more inspiring with smart, tailored recommendations that boost AOV and turn browsers into buyers. Show complete packages, cross-sell effortlessly and surface high-value alternatives — all powered by real-time behavior and always under your control. No black box, just better d...

FactFinder Demo - Customer-Specific Info

Display dynamic, personalized pricing and discounts to deliver the right price at the right time for every customer. Make inventory and price changes in real time. Display individualized purchase-relevant information to the buyer directly in the search, navigation and filters. Easily implement co...

FactFinder Reviews (16)

G2 reviews are authentic and verified.

Here's how.

Raghda H.

eCommerce Operations Specialist

Mid-Market (51-1000 emp.)

6/26/2025

"FactFinder has elevated our eShop’s native search functionality."

3.5/5

What do you like best about FactFinder?

FactFinder has elevated our eShop’s native search functionality — it enables product filtering and enriches search results with detailed product information, images, and suggestions. This helps our customers find products more quickly and effectively.

The FactFinder team and our customer account manager are also very responsive and supportive. Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

One area for improvement: we receive the weekly FactFinder report, but would appreciate more guidance on how we can leverage this data to improve the accuracy of our search functionality. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

4/3/2023

"Fact Finder"

4/5

What do you like best about FactFinder?

Simple yet effective way for an on-site search.

Fast integration

Ease of creating special marketing campaigns Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

Sometimes there are problems that can't be solved in the backend and are not intuitive at all. Customer Service Desk can help you though. Review collected by and hosted on G2.com.

Verified User in Wholesale

Enterprise (> 1000 emp.)

3/14/2022

"Product with great functions and features"

4.5/5

What do you like best about FactFinder?

FACT-Finder offers a wide range of functions and features for onsite search, navigation, personalization.

Moreover, the user interface is intuitive, easy to use and offers great flexibility.

They offer great customer service and are focused on their customers. Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

There are no problems with the tool or the service. Review collected by and hosted on G2.com.

Luke W.

Founder

Mid-Market (51-1000 emp.)

2/2/2022

"Great product"

4/5

What do you like best about FactFinder?

The product itself is great. it has greatly improved the conversion rate through search on our website, customers can discover their favourite products much easier now. Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

The software itself is expensive, which in my opinion is the main downside. Although there is a saying 'you get what you pay for'. In addition, be mindful that there are additional modules that you may need to purchase on-top of the Fact Finder search itself to get the results that you want. Review collected by and hosted on G2.com.

Mike W.

Nothing

Enterprise (> 1000 emp.)

4/16/2021

"Efficiency and Professionalism in every Aspect"

4.5/5

What do you like best about FactFinder?

FactFinder satisfies all requirements a company, whenever it's a small business or an enterprise, might have. It offers great flexibility, sophisticated but equally well explained insights into product data and search usage to improve the user experience, conversion and thus, revenue at a fast pace.

Exceptional service, customer focus and the high dedication to improve their own services and their client satisfaction make up a great partnership.

All is archieved with utmost professionalism and efficiency, making FactFinder a worthwhile investment. Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

If there is any – though, it is important to note that this is predominantly a clients duty – it's the hosting. Setting up a server either in the cloud, client or vendor owned, or at the edge location / data center, having sufficient guidance or recommendations / best practices, would drastically increase the time to implementation, prevent making unnecessary mistakes, increase security and performance. Review collected by and hosted on G2.com.

What problems is FactFinder solving and how is that benefiting you?

Customer usage agnostic feebdack (Advisor) is a key component to guide customers to the best suited product, increasing customer satisfaction and reducing return rates. In depth insights into the search usage, by far exceeding what common analytic tools provide, helps driving more value out of our data. Being able to easily test new attributes or channel configurations and many more aspects are essential features of a sophisticed tool like FactFinder. Review collected by and hosted on G2.com.

Achim A.

E-Commerce Manager

Mid-Market (51-1000 emp.)

4/26/2021

"Very simple integration that runs and runs for years"

4.5/5

What do you like best about FactFinder?

The added value for our customers through the error-tolerant search function and the easy-to-use filtering is simply enormous. It makes it possible to find the desired product quickly. Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

We have not had any problems with the system since it was introduced five years ago. Review collected by and hosted on G2.com.

Recommendations to others considering FactFinder:

The better the product data, the better and easier the FactFinder. Review collected by and hosted on G2.com.

What problems is FactFinder solving and how is that benefiting you?

We have over 10,000 products in the store and many similar variations. A good search and filter function is essential for a good user experience. Review collected by and hosted on G2.com.

Andy E.

Financial Director

Small-Business (50 or fewer emp.)

4/14/2021

"Lightning fast dynamic search"

5/5

What do you like best about FactFinder?

The speed and dynamic way the search facility works. Very good at organising vast amounts of data and making it relevant to the customer Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

The backend portal, for us, is too complicated for our own E-Commerce offering but does show how much we're not currently but could be utilising in future. Review collected by and hosted on G2.com.

Recommendations to others considering FactFinder:

If you have a large product offering online and want to make life easier for your customers and drive more sales then I would take a serious look at FactFinders services. Review collected by and hosted on G2.com.

What problems is FactFinder solving and how is that benefiting you?

Customers can immediately start interacting with our large product range, whereas previously they had to know more about the product to actually find it via drill down category menu's Review collected by and hosted on G2.com.

Michael D.

Online Marketing Manager

Small-Business (50 or fewer emp.)

7/9/2021

"Best site search in the market"

5/5

What do you like best about FactFinder?

Good search results are a crucial factor for the success of online stores of our clients. Fact-Finder delivers the right results very fast and also uses AI capabilities. The user interface is intuitive and enables E-commerce teams to sell more. Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

The software offers a lot of possibilities and therefore you need some time to onboard new people Review collected by and hosted on G2.com.

Stefan P.

General Manager

Small-Business (50 or fewer emp.)

5/17/2021

"Very good provider for a webstore search."

4.5/5

What do you like best about FactFinder?

Once you understand the software, you can quickly optimize the search results. Factfinder is a product search that works very well out of the box. Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

Documentation and instructions could be improved. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

4/20/2021

"A really comprehensive solution for search, personalisation & much more."

4/5

What do you like best about FactFinder?

I like being able to do so much. It feels like FACT-Finder will grow with our Company. We've just scratched the surface with everything that's available to us. Review collected by and hosted on G2.com.

What do you dislike about FactFinder?

Merchandising categories is visually difficult. Whilst we want the engine to do most of the work for us, there are some categories we need control over and ordering products how we want them with ranking rules taking priority is quite clunky. Review collected by and hosted on G2.com.