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ExpertusONE LMS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend ExpertusONE LMS for its exceptional customer support, ensuring smooth implementation and continuous assistance throughout. (3 mentions)
Users praise the amazing support team of ExpertusONE LMS for their quick and helpful responses to issues. (2 mentions)
Users highlight the implementation ease of ExpertusONE LMS, aided by exceptional support and guidance from their representatives. (2 mentions)
Users value the comprehensive features of ExpertusONE LMS, enabling efficient content management and outstanding support. (1 mentions)
Users value the comprehensive learning features of ExpertusONE LMS, enhancing content management and support interactions. (1 mentions)
Users find the limited features of ExpertusONE LMS affect usability, especially in assessments and certificate creation. (2 mentions)
Users face a learning curve due to the multitude of features in ExpertusONE LMS, potentially hindering early adoption. (1 mentions)
Users find the limited customization options for assessments and certificates frustrating and unintuitive to navigate. (1 mentions)
Users find navigation issues make it hard to locate assessments and download certificates effectively. (1 mentions)

Top Pros or Advantages of ExpertusONE LMS

Top Cons or Disadvantages of ExpertusONE LMS

cathy.haggerty@aaae.org H.
CH
cathy.haggerty@aaae.org H.
AVP Training and Content Development
Airlines/Aviation
Mid-Market (51-1000 emp.)
"Loving the improvements"
4.5/5
What do you like best about ExpertusONE LMS?

I appreciate that ExpertusONE provides great onboarding support. Trestin Miller has been our contact and has gracefully led us through implementation and now to the next upgrade. Sudha Balaji really helped me understand what would be different about the new site and gave us sandboxes to work in before we transition. Review collected by and hosted on G2.com.

What do you dislike about ExpertusONE LMS?

It wasn't very intuitive to the student to find out how to get to the final Assessment and how to download a certificate. I wish we had the ability to create more refined certificate templates. Review collected by and hosted on G2.com.

MA
Melissa A.
Director
Mid-Market (51-1000 emp.)
"Exceptional Customer Support"
5/5
What do you like best about ExpertusONE LMS?

We have experienced exceptional customer service and support with Expertus one and our account representative Trestin. Changing systems is always difficult and he helped us navigate the technology and our change management process making the implementation easier and resolving issues all along the way. Review collected by and hosted on G2.com.

What do you dislike about ExpertusONE LMS?

As with any system change we had to come up with new processes and workflows that matched ExpertusONE which required some expectation management on our part and staff support. Review collected by and hosted on G2.com.

Tricia W.
TW
Tricia W.
Civil Servant
Small-Business (50 or fewer emp.)
"My Experience with ExpertusOne LMS"
4.5/5
What do you like best about ExpertusONE LMS?

I find that ExpertusONE LMS was really good as a learning platform. It was innovative and very user friendly with links and widgets and all that cool stuff that make learners excited to learn. I also liked that it allowed you to use various types of platforms and allowed to use almost any type of content and was available on mobile Review collected by and hosted on G2.com.

What do you dislike about ExpertusONE LMS?

I only had one issue and that was when Customer Support was unable to assist me quite fast enough and at times felt that I wasnt being understood. However that could have been my fault as im kind of impatient :) Review collected by and hosted on G2.com.

JM
Juan M.
CEO
Small-Business (50 or fewer emp.)
"Great product and an amazing support team"
4.5/5
What do you like best about ExpertusONE LMS?

It's packed with comprehensive learning features that let any course administrator upload and manage any kind of content. The team is responsive and helpful, ensuring that users can quickly resolve any issues or get assistance when needed. Also, the training was outstanding. Review collected by and hosted on G2.com.

What do you dislike about ExpertusONE LMS?

Since the platform has so many features, there might be some learning curve. Review collected by and hosted on G2.com.

Afra S.
AS
Afra S.
Learning and Development Specialist
Mid-Market (51-1000 emp.)
"Amazing Support Team!"
4/5
What do you like best about ExpertusONE LMS?

What I like about expertusOne is their amazing support team. They're at your service the moment any issue comes up and this is remarkable. Review collected by and hosted on G2.com.

What do you dislike about ExpertusONE LMS?

I don't have anything right now :) No complaints Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Need Improvement"
2/5
What do you like best about ExpertusONE LMS?

I'm still trying to find out at this point Review collected by and hosted on G2.com.

What do you dislike about ExpertusONE LMS?

The fact that is not very easy to create learning plans with videos Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Easy Experience"
5/5
What do you like best about ExpertusONE LMS?

I was able to learn little neat tricks that I didn't know. The flow of videos made sense. Review collected by and hosted on G2.com.

What do you dislike about ExpertusONE LMS?

No actual certificate after completion of the courses. Review collected by and hosted on G2.com.

Denise M. P.
DP
Denise M. P.
President and CEO
Mental Health Care
Small-Business (50 or fewer emp.)
"Phenomenal results with Expertus"
5/5
What do you like best about ExpertusONE LMS?

The results we've seen have been phenomenal. 70% of our learners (mental health clinicians) intend to change their practice behaviors based on the role-play video training that we've delivered in ExpertusONE. The Expertus platform gives us the flexibility to customize reporting, branding and delivery to meet our LMS needs, but more importantly, those of our clients. Review collected by and hosted on G2.com.

What do you dislike about ExpertusONE LMS?

The built-in assessment is not easy to find. It's not intuitive and many our learners ask about this. But with a little support assistance via our support email, our support center on our website and a Camtasia video we created to show learners the basics of navigating the site, it's no longer an issue. Review collected by and hosted on G2.com.