# Experience CRM Reviews
**Vendor:** Experience CRM  
**Category:** [CRM Software](https://www.g2.com/categories/crm)
## About Experience CRM
Experience CRM is an all-in-one customer relationship management platform designed specifically for hotels and restaurants. It centralises guest data, automates personalised communications before, during, and after the stay, and enables teams to better manage guest loyalty and online reputation. The goals ? Deliver a more personalised guest experience, increase direct bookings, and build long-term customer relationships.






- [View Experience CRM pricing details and edition comparison](https://www.g2.com/products/experience-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+01%3A21%3A48+-0500&secure%5Bsession_id%5D=1092e748-5947-4344-97eb-fb6b3ee89087&secure%5Btoken%5D=af25d5329568fd28dc959850fdf3ea0e0d61d0d11b6c200fa7f1db79498e9576&format=llm_user)

## Experience CRM Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Generative AI**
- AI Text Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Experience CRM Alternatives
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,594 reviews)
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,146 reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,187 reviews)