I like the customization and reporting features of BC in the Cloud. I can tailor the system to suit our organization’s structure and create calculated fields to capture risk data. I also appreciate the ability to pull reports and create helpful visualizations, which allow us to share data with stakeholders who don't have BCIC access. Review collected by and hosted on G2.com.

Navigation can be a bit problematic when going in and out of edit mode. I find it annoying that the page doesn't show where I was in view mode. Also, reporting layers need some work. I have to look for ways to get from one object to another if there's no direct relationship created between them. It can be a bit of a hassle. Review collected by and hosted on G2.com.

I like the usability, flexibility, and overall workflow of the software. The customer service team, TAM, and support team are top notch, very solutions-oriented, not afraid to think out of the box, and are partners in ensuring we have a product that supports our processes and our business need (not a product that requires a change to our processes). Review collected by and hosted on G2.com.

In some cases, it feels like “double the work.” For example, there are times when I want the View and Edit pages to look the same for our end users, but that means I have to make the same change(s) twice. The product should allow those pages (including the New page) to stay in sync when edits are made.

Similarly, if we build a change in the test environment, it doesn’t get pushed to prod; it has to be recreated in prod. From the perspective of the TAM service, that essentially feels like double-charging. Review collected by and hosted on G2.com.

The system is very user friendly and walks you through capturing required data to complete assessments and develop plans. The team is incredibly supportive and walks through implementation step by step. Review collected by and hosted on G2.com.

We are using a new version and do sometimes find that changes impact our data since we have customized some of our templates. The approval portal is rudimentary and could use some redesign work to make it more appealing to end users. Review collected by and hosted on G2.com.

Business Continuity program management. We use BC in the Cloud for our BCMS. It helps with planning, exercising, incident management, and BC metrics' reporting. Review collected by and hosted on G2.com.

Right now we are/have been struggling to upgrade to Runways and I feel it has taken far too long for this, albeit, we do have some of our own customizations that still need to be factored but we're going on close to 2 years. I'd like to see the support and enablement of this opportunity pushed up on the priorization level. Review collected by and hosted on G2.com.

What resonated with me most was how effectively it streamlines the sharing of critical information across teams in high-pressure situations. From a non-technical perspective, BCIC stands out because it reduces communication friction, making sure the right stakeholders are informed quickly, consistently, and clearly. That level of alignment is essential in physical security, where response time and coordination can directly influence outcomes. Review collected by and hosted on G2.com.

Our organization is non-linear and resource-light, and the amount of setup required is considerable and substantial. Because of that, I’m looking forward to integrating AI agents to help support and streamline that effort. Review collected by and hosted on G2.com.

I have been using BC in the Cloud for 1.5 years for BC/DR planning, and I find it incredibly useful in managing tasks in one central location. The tool enables comprehensive workflow structuring for Business Impact Analyses (BIAs), effectively supporting the entire Business Continuity/Disaster Recovery (BC/DR) lifecycle from beginning to end. The implementation process was smooth, and I appreciated the guidance from an assigned implementation specialist, which helped us become familiar with the tool. I also find the capability to structure Business Entities to document our company's organization very beneficial. The platform allows me to perform various critical tasks, such as calculating Recovery Time Objectives (RTOs) and documenting task lists for outages, which are essential for our operations. Furthermore, the platform is not only easy to use but also customizable to fit any organization's unique needs. I particularly value how the platform supports our goal of achieving the ISO 22301 certification. The BC in the Cloud team is fantastic—they truly listen to customers and address their needs. Overall, the combination of usability, support, and customization options makes BC in the Cloud a highly effective tool for my work. Review collected by and hosted on G2.com.

I find the report customization in BC in the Cloud challenging as it requires a pretty extensive knowledge of HTML to modify documents. A simpler, out-of-the-box way to customize reports would be fantastic, making the process more accessible to users without technical expertise. Review collected by and hosted on G2.com.

Easy interface for admins. Customizable and adaptable to different needs. Review collected by and hosted on G2.com.

Inconsistent interfaces for assessments (e.g. impacts and dependencies have different UI). Limited features in portal like read only access to previous BIAs, plans, etc. Review collected by and hosted on G2.com.

Being able to customize fields and have admins who can customize in house Review collected by and hosted on G2.com.

There are some limitations in the way that objects connect to each other Review collected by and hosted on G2.com.

Performing a lot of data searching quickly Review collected by and hosted on G2.com.

I don’t have it yet, so I can’t comment on what I dislike. Review collected by and hosted on G2.com.

The user interface is the best in the industry. Review collected by and hosted on G2.com.

Sometimes it is laggy when using through VCI. Review collected by and hosted on G2.com.