I use EvaluAgent for QA and feedback work, and it helps with tracking feedback and performance. I find EvaluAgent easy to use and navigate, which streamlines the process of accessing feedback. I like how handy it is to access the information since it's not confusing at all. The best thing about EvaluAgent is its 'easy on the eyes' layout. The initial setup was straightforward with support available every step of the way. I definitely recommend EvaluAgent, as I rate it a 10 out of 10. Review collected by and hosted on G2.com.

Sometimes my team and I have issues with the site taking a lot longer than usual to load, this could be improved upon. Review collected by and hosted on G2.com.

I use Evaluagent to gain insights on my monthly performance, which helps me improve by providing insights on how I handled calls. I find the UI great, easy to use, and not too complicated. The initial setup was fairly easy. Review collected by and hosted on G2.com.

There's currently nothing I dislike about it. Review collected by and hosted on G2.com.

It's handy to keep track of our quality results and any feedback/improvement points that we've received! Review collected by and hosted on G2.com.

It can be difficult to navigate the site and easily access the information to view. I'm still unsure of how to use it fully, as it can be quite confusing. Review collected by and hosted on G2.com.

I really appreciate EvaluAgent for its ease of use and the straightforward way it helps me conduct phone call reviews. It's incredibly intuitive, which makes understanding how to improve my customer service skills through its feedback very manageable. The platform allows assessors to highlight parts of the call and mark areas for improvement, giving me clear guidance on where to focus my efforts. The initial setup was also a breeze, as it was ready to use immediately after signing up, which saved me a lot of time and hassle. Overall, this seamless process and user-friendly experience make EvaluAgent a tool I find indispensable for maintaining and enhancing my customer interactions. Review collected by and hosted on G2.com.

Nothing that i can think of Review collected by and hosted on G2.com.

What I like best is the user-friendly interface and the clarity of the QA results and metrics. As a Complaints Officer, I like to identify trends in my performance and specific areas of failure. The platform's dashboard makes it easy to look into my individual scorecards, helping me quickly understand where coaching or process changes are needed to prevent future escalations. The reporting is really effective and simple to pull. Review collected by and hosted on G2.com.

While the core functionality is excellent, my only minor suggestion relates to notification customisation. I would appreciate more controls over how we approve reviews, as we have to manually search for the two sections we have to review: 'You have an evaluation', and 'You have received quality feedback' Review collected by and hosted on G2.com.

I have been using EvaluAgent for 4 years as a platform to evaluate agent calls, live chats, and emails with customers. I appreciate the straightforward setup process, which allowed me to sign in with my company email and start receiving evaluations immediately. The streamlined feedback process with the QA team is incredibly beneficial, delivering evaluations quickly, and enabling me to acknowledge them and challenge any disagreements efficiently. I love filtering evaluations over time and the overview of statistics it provides, which helps me track performance trends effectively. Additionally, I find it simple to navigate, which greatly enhances my user experience and would be a key reason for purchasing it again. Review collected by and hosted on G2.com.

I dislike having to mark my calls as acknowledged on two different sides of the evaluation. It feels like an unnecessary step, and consolidating this process into one place would make it much more efficient. Review collected by and hosted on G2.com.

Very transparent and clear when feedback has been received on an item. Very easy to be made aware when action is needed. GUI is clear and concise with easy customisation over items. Clear history of items allowing agents to find pain points in processes. Review collected by and hosted on G2.com.

Reviews can often not show correctly in the feedback section of the portal leading to hunting around for the feedback to find where there is one hiding somwhere that needs to be reviewed. Review collected by and hosted on G2.com.

I like how clearly everything is laid out. Review collected by and hosted on G2.com.

Sometimes the AI can mishear what’s said on the phone. For example, the transcript might show “yellow” instead of “hello.” Review collected by and hosted on G2.com.

I appreciate that there are so many options available when reviewing a call. As a handler, this makes it very clear for me to see what I am doing well and also highlights the areas where I need to improve. I also value being able to view the team averages, as this helps me understand where I am performing better and where I need to focus more to stay aligned with the rest of the department. it is also easy to use and was easily implemented as a new starter and integrate in our team and company. I use the platform monthly to see how i am performing. I dont feel like i have any issues whereby i have to contact the customer support services, as the platform is easy to use. Review collected by and hosted on G2.com.

I find it frustrating that locating my evaluations is rather difficult, since they are often archived after being reviewed. When I want to look up specific evaluations from certain dates, it becomes quite inconvenient to sift through all the archived items just to find the one I need. Review collected by and hosted on G2.com.

What I like most about EvaluAgent is how easy it is to evaluate calls and build scorecards. It also gives clear statistics, which makes performance tracking much simpler. Review collected by and hosted on G2.com.

Occasionally, we have problems with uploading new calls, which usually involves IT to resolve Review collected by and hosted on G2.com.