I like that you can acknowledge reviews and receive constructive criticism. Review collected by and hosted on G2.com.

It’s a little fiddly to use on desktop unless it’s in full-screen mode. Review collected by and hosted on G2.com.

There are so many best things in evaluagent. But if I had to pick one thing that stands out most: the combination of usability + customizability.

So many systems in the contact-center / QA space are either highly flexible but complex, or simple but rigid. EvaluAgent appears to hit a sweet spot: easy enough to adopt quickly, yet flexible enough to adapt to specific business needs. That balance is rare and valuable. Review collected by and hosted on G2.com.

Since initial configuration and user-management are flagged as tricky, allocate time + maybe external support for rollout; ensure structure (scorecards, roles, teams) is set properly from the start. Review collected by and hosted on G2.com.

I like that I can track and monitor my improvement over time. It lets me see whether the feedback has actually led to a better score. Review collected by and hosted on G2.com.

At first, it was a steep learning curve, but once I got comfortable with it, everything was fine. Review collected by and hosted on G2.com.

It's quick and easy to use, and it's easy to find all of my reviews in one place. I like the graph on the front page which shows how much of my feedback has been positive/neutral/negative. It seems like it's easy to use for those conducting the reviews as well. I've never encountered any issues using Evaluagent. Review collected by and hosted on G2.com.

I need to acknowledge reviews in two sections of my account, but both contain the same information. If I acknowledge feedback in one section but don't do it in the other - even though the feedback is the same - it can reflect negatively on me. It would be nice to be able to automatically approve it in both areas. Review collected by and hosted on G2.com.

Supports targeted coaching by linking evaluation results to learning and development activities. Review collected by and hosted on G2.com.

Some reports or dashboards aren't as customizable as I'd like. Review collected by and hosted on G2.com.

I think the fact that EvaluAgent keeps the data centralized is very important to me. I also like being able to export and share data consistently without having to go through layers of BI and development work. It makes the process much easier, and being able to train people to use the platform very quickly is very useful. EvaluAgent simplifies the process of keeping things up to date and makes it easier to train new people around the platform. The initial setup was very straightforward and very positive, even for someone new or in a partial admin role. Each step of setup was straightforward. Review collected by and hosted on G2.com.

I think there are certain small things in terms of UI that could be more consistent or a little bit more flexible in terms of how we can customize it. I think, there is a just enough amount of customization, but maybe not for a power user who's used to working with complex databases and structures. I think there are just, simple things like, being able to use keyboard shortcuts, I think, is something that really could be helpful. And, you know, like, placements of certain buttons and things like that. Sometimes with different platforms or in terms of where you're working from, can be a little bit tricky. Review collected by and hosted on G2.com.

I like Evaluagent for its ease of use. The initial setup is very easy, which saves a lot of time. I also appreciate the drop-downs and how I can use KPIs to drill down exactly where colleagues are going right and wrong. This detailed insight allows me to trim down exactly where to focus on improving or writing up notes. Review collected by and hosted on G2.com.

The AI tool that's used within evaluagent, it's not quite there yet. Review collected by and hosted on G2.com.

How easy it is to keep track of targets and goals Review collected by and hosted on G2.com.

The layout can be difficult to understand Review collected by and hosted on G2.com.

The ability to have many elements to the evaluation and also the ability to manage if they are pass/fail or neutral Review collected by and hosted on G2.com.

The evaluation and quality feedback being separate forms and emails is unnecessary. They could be on the same page and avoid confusion and unaccepted scores/feedback Review collected by and hosted on G2.com.

It is useful for many reasons, can view our quality and pass scores. I can see the kpi report, able to view feedback that I receive from the calls that are marked. I get feedback from my supervisors and there is a record of it so I can see what areas I need to improve on. We can give our suggestions/ideas to improve evaluagent. Review collected by and hosted on G2.com.

There is nothing that I dislike about evaluagent, it is a useful tool. Review collected by and hosted on G2.com.