I really like how Eseye makes managing IoT connectivity so easy. The global coverage is fantastic, and the connectivity is very reliable, sometimes a bit poor in some UK regions but it is ok we can deal with that. The platform is user-friendly and offers a lot of flexibility for managing our devices and SIm cards. Their customer support is also very responsive and helpful whenever we have any issues or questions. Review collected by and hosted on G2.com.
One thing I dont like is the support response times and pay to have quick answers I dont like that because others suppliers to it better without any extra cost. Also, the platform sometimes gets frozen and stop working. Something that could be improved is the session time, normally I keep the platform opened in my browser every day but I use the platform every day couple of hour so it is enough time for session expire, it is a pain to login again and search the device were I was the last time Review collected by and hosted on G2.com.
We really appreciate your review, thank you! We're delighted to hear you enjoy using the Infinity IoT Connectivity Management Platform and are making full use of its integration abilities.
Our basic service level support option is provided to all of our customers. We recommend regularly reviewing our service plans to meet your changing needs. We have three purchased support service levels: Standard, Enhanced and Premium. If you'd like to learn more, please visit https://www.eseye.com/resources/solution-papers/service-desk-support-options/
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