Eseye Reviews & Product Details

What I appreciate about Eseye is the multinetwork connectivity for IoT SIM card we install in our telecare devices use by elderly people. In our company we deploy telecare equipment such as SOS buttons and GPS trackers that rely on good coverage connectivity, so uptime is a must. Using Eseye SIM cards has allowed us to keep devices connected in multiple regions across the UK and some countries in Europe without needing to manage different local SIM providers. Review collected by and hosted on G2.com.

The platform is OK but the new version is super slow at frozen sometimes, and the support some time is slow when we have SIM card activations problems, especially when setting up new devices or troubleshooting connectivity issues. Review collected by and hosted on G2.com.

I really like how Eseye makes managing IoT connectivity so easy. The global coverage is fantastic, and the connectivity is very reliable, sometimes a bit poor in some UK regions but it is ok we can deal with that. The platform is user-friendly and offers a lot of flexibility for managing our devices and SIm cards. Their customer support is also very responsive and helpful whenever we have any issues or questions. Review collected by and hosted on G2.com.

One thing I dont like is the support response times and pay to have quick answers I dont like that because others suppliers to it better without any extra cost. Also, the platform sometimes gets frozen and stop working. Something that could be improved is the session time, normally I keep the platform opened in my browser every day but I use the platform every day couple of hour so it is enough time for session expire, it is a pain to login again and search the device were I was the last time Review collected by and hosted on G2.com.

The firm has always sought to meet all the deadlines we set; when we had technical problems, they were quickly resolved. The financial support team and the commercial director herself were always available and understood some delays we had in response due to internal changes. Review collected by and hosted on G2.com.

I believe the only point to be improved is the data extraction from the consultation platform and an option that allows the visualization of this information later. Review collected by and hosted on G2.com.

Well, the multi imsi tech is greatand works well in almoste everything gadget we've tried to use, we attend payments, IoT, Tracking devices and several other applications with less support action than an actual Carrier from Brasil. Review collected by and hosted on G2.com.

The way how it's charged in Brazil, we are different from other countries, you need to undertand how to "tropicalize" your product, this will make Eseye keep growing.

The API, who in 2024 is still charging to use API? Please, review this, the Triggilo is useless and the new Eseye is charging to use.

APN, we need to talk about this, in out case we use a single APN name for every MNO , MVNO we are partnes, unlikely Eseye, you need to change the way things are done in your Network Core. Review collected by and hosted on G2.com.

Eseye is not just talking about connectivity as an expert but it can be verified during the very first discussions with any sales representatives. Sales are very skilled and trained about IOT.

We feel in confidence

The website is very instructive Review collected by and hosted on G2.com.

The infinity portal need a refresh :

- the UI is old

- the ticket management system is not good at all : no pictures, no attachement, by default we see only tickets opened during the 24h last hours

We experienced a lot of issues with :

- APN outage last week

- New SIMs not correctly registred on the right IMSI at the very beggining

I am still not able to calculate the fee to disable a SIM card !

The API is limiting at 500 connectivities & the API is not giving the connected IP but only the theoretical IPs Review collected by and hosted on G2.com.

For our Telematics and IoT business, their Global connectivity solutions fulfill all our needs and more. Extensive techincal and after sales support make for seamless rollouts and customer management. The online portal is easy to use and gives us advanced management capabilities to carry out our own first line support and provide our customers with comprehensive services across our prodcut lines. Review collected by and hosted on G2.com.

Troubeshooting techincal issues can be dificult due to the reliance on third party MNOs although the team is responsive and knowledgable, fixing issues not stemming from ESEYE directly can be challenging. Review collected by and hosted on G2.com.

The network flexibility is highly beneficial, allowing automatic switching between different mobile networks without needing multiple SIM cards, which ensures consistent and reliable connectivity. We frequently use Eseye SIM in all our gateway in Essity products. Overall, Eseye stands out for its global reach, flexibility, security, Easy to use, and excellent support, making it a reliable partner for IoT connectivity needs. Review collected by and hosted on G2.com.

One downside of Eseye is the potential for higher costs compared to some competitors, especially for smaller businesses or those with limited IoT budgets. The complexity of initial setup and integration can be challenging for some users, requiring a steep learning curve and potentially more time to deploy. Review collected by and hosted on G2.com.

Eseye has a great team with highly knowlegdeable experts. This shows in their product offering, enabling hassle-free global connectivity that can be relied on.

In all interactions, the general feeling was that Eseye wants to find the optimal solution for the customer, not being afraid to question the assumptions taken to make sure you get what you need, and not only what you want. Review collected by and hosted on G2.com.

Eseye's customer web portals and APIs need refactoring - those are in progress, but as of the time of writing, acessing the full functionality needs interaction with different portals and APIs, making the process cumbersome. Review collected by and hosted on G2.com.

SIM location can be tracked, which is helpful. Hope those active SIM can be visualized on map. Review collected by and hosted on G2.com.

The IP address shown on the SIM list sometimes doesn't work. Additional click is required on "network" button in order to get the secodary IP or third to access. Review collected by and hosted on G2.com.

Eseye stands out as a game-changer in the world of IoT connectivity. With seamless integration, user-friendly interface, and top-notch security, Eseye simplifies IoT deployment while ensuring data integrity. Their stellar customer support adds a cherry on top, making Eseye the go-to choice for businesses venturing into the IoT realm. Highly recommended. Review collected by and hosted on G2.com.

I found their platform to be cumbersome and difficult to navigate. Device deployment was riddled with glitches Review collected by and hosted on G2.com.