# Eseye Reviews **Vendor:** Eseye **Category:** [IoT Connectivity Management Software](https://www.g2.com/categories/iot-connectivity-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 27 ## About Eseye As a world leader in IoT connectivity solutions, Eseye helps customers to realise lasting value from global IoT projects. We bring the deep device expertise needed to integrate, manage and optimise IoT connectivity for estates of any scale or complexity. Then seamlessly connect these devices across 190 countries and more than 800 networks. All with near-100% uptime. We see IoT differently. We always start with the device – getting this right is the key to success. Together, we define what good looks like, then build a custom roadmap to deliver IoT right first time. We help customers to navigate every step, from idea to implementation and beyond. This is future-proofed IoT, built on decades of end-to-end delivery for the likes of Amazon, Shell and Costa Coffee. Nobody does IoT better. ## Eseye Reviews ### 1. Reliable IoT SIM provider for our telecare devices in the UK **Rating:** 4.5/5.0 stars **Reviewed by:** Rui R. | CSO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Eseye?** What I appreciate about Eseye is the multinetwork connectivity for IoT SIM card we install in our telecare devices use by elderly people. In our company we deploy telecare equipment such as SOS buttons and GPS trackers that rely on good coverage connectivity, so uptime is a must. Using Eseye SIM cards has allowed us to keep devices connected in multiple regions across the UK and some countries in Europe without needing to manage different local SIM providers. **What do you dislike about Eseye?** The platform is OK but the new version is super slow at frozen sometimes, and the support some time is slow when we have SIM card activations problems, especially when setting up new devices or troubleshooting connectivity issues. **What problems is Eseye solving and how is that benefiting you?** It is helping us manage connectivity for telecare devices that operate remotely and need reliable cellular data at all times. Instead of dealing with different carriers in every country, we can deploy devices using a single multioperator and miltinetwork SIM solution and manage all of them in the sam eplatfor. This reduces complexity and ensures our clients’ devices remain connected for SOS emergency communication and monitoring 24/7/365. ### 2. Reliable IoT Connectivity Solution **Rating:** 4.0/5.0 stars **Reviewed by:** João S. | IT, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Eseye?** I really like how Eseye makes managing IoT connectivity so easy. The global coverage is fantastic, and the connectivity is very reliable, sometimes a bit poor in some UK regions but it is ok we can deal with that. The platform is user-friendly and offers a lot of flexibility for managing our devices and SIm cards. Their customer support is also very responsive and helpful whenever we have any issues or questions. **What do you dislike about Eseye?** One thing I dont like is the support response times and pay to have quick answers I dont like that because others suppliers to it better without any extra cost. Also, the platform sometimes gets frozen and stop working. Something that could be improved is the session time, normally I keep the platform opened in my browser every day but I use the platform every day couple of hour so it is enough time for session expire, it is a pain to login again and search the device were I was the last time **What problems is Eseye solving and how is that benefiting you?** Eseye helps me to manage our IoT connectivity across different regions in Europe without having to worry about network issues. This has greatly improved our operational efficiency and helped us to reach more potential customers in many countries. Also I can monitor and manage all our devices from a single platform, which saves us a lot of time and can I determinate if any customer is spending more resources than it is suposed to used, that is amazing. **Official Response from Eseye Limited:** > We really appreciate your review, thank you! We're delighted to hear you enjoy using the Infinity IoT Connectivity Management Platform and are making full use of its integration abilities. Our basic service level support option is provided to all of our customers. We recommend regularly reviewing our service plans to meet your changing needs. We have three purchased support service levels: Standard, Enhanced and Premium. If you'd like to learn more, please visit https://www.eseye.com/resources/solution-papers/service-desk-support-options/ ### 3. great partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Eseye?** The firm has always sought to meet all the deadlines we set; when we had technical problems, they were quickly resolved. The financial support team and the commercial director herself were always available and understood some delays we had in response due to internal changes. **What do you dislike about Eseye?** I believe the only point to be improved is the data extraction from the consultation platform and an option that allows the visualization of this information later. **What problems is Eseye solving and how is that benefiting you?** The high availability of connectivity service allows us to collect data more efficiently, preventing a possible loss of sensitive data to our company. **Official Response from Eseye Limited:** > Thank you for sharing your experience! Our team are committed to going beyond for each and every customer, and we are proud to offer timely support and high service availability. We appreciate your feedback on data extraction and visualization options - this is something that is on the product roadmap. Our goal is to enhance these features and provide you with a better reporting experience. ### 4. IoT and business development in Brazilian Market **Rating:** 4.0/5.0 stars **Reviewed by:** Vinícius M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Eseye?** Well, the multi imsi tech is greatand works well in almoste everything gadget we've tried to use, we attend payments, IoT, Tracking devices and several other applications with less support action than an actual Carrier from Brasil. **What do you dislike about Eseye?** The way how it's charged in Brazil, we are different from other countries, you need to undertand how to "tropicalize" your product, this will make Eseye keep growing. The API, who in 2024 is still charging to use API? Please, review this, the Triggilo is useless and the new Eseye is charging to use. APN, we need to talk about this, in out case we use a single APN name for every MNO , MVNO we are partnes, unlikely Eseye, you need to change the way things are done in your Network Core. **What problems is Eseye solving and how is that benefiting you?** Like i've talked earlier, the multi imsi tech is awesome, but in Brazil you should to think how to "tropicalize" the product! Make more easy for Broker like use to assembly. **Official Response from Eseye Limited:** > Thank you for your feedback on our multi-IMSI technology and its effectiveness for your IoT devices. We appreciate your feedback about the charging structure in Brazil, APIs and APNs. We are constantly working to improve our services and will take your suggestions into consideration. ### 5. Eseye is not just talking about iot as an expert but it can be verified during early discussions **Rating:** 4.0/5.0 stars **Reviewed by:** Yacine A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Eseye?** Eseye is not just talking about connectivity as an expert but it can be verified during the very first discussions with any sales representatives. Sales are very skilled and trained about IOT. We feel in confidence The website is very instructive **What do you dislike about Eseye?** The infinity portal need a refresh : - the UI is old - the ticket management system is not good at all : no pictures, no attachement, by default we see only tickets opened during the 24h last hours We experienced a lot of issues with : - APN outage last week - New SIMs not correctly registred on the right IMSI at the very beggining I am still not able to calculate the fee to disable a SIM card ! The API is limiting at 500 connectivities & the API is not giving the connected IP but only the theoretical IPs **What problems is Eseye solving and how is that benefiting you?** We noticed a very strong reliability of the SIMs True multi MNO **Official Response from Eseye Limited:** > Thank you so much for sharing your experience! We pride ourselves on our deep IoT expertise, and we're glad you experienced that from your very first interaction with us. It is great to hear the connectivity is extremely reliable and that you are confident in the service. Enhancing your experience is our number one goal, and we appreciate the feedback you've provided on the Infinity IoT Connectivity Management Platform and support service. This will be shared with our product and support teams to improve the platform and service. Thank you again for choosing Eseye. ### 6. ESEYE - A Global Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Francesco M. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Eseye?** For our Telematics and IoT business, their Global connectivity solutions fulfill all our needs and more. Extensive techincal and after sales support make for seamless rollouts and customer management. The online portal is easy to use and gives us advanced management capabilities to carry out our own first line support and provide our customers with comprehensive services across our prodcut lines. **What do you dislike about Eseye?** Troubeshooting techincal issues can be dificult due to the reliance on third party MNOs although the team is responsive and knowledgable, fixing issues not stemming from ESEYE directly can be challenging. **What problems is Eseye solving and how is that benefiting you?** ESEYE have helped us scale our business across multiple territories by being able to deploy solutions from our Head Office to customers anywhere in the world. This provides huge benefits as we do not need to seek out local providers and can do zero touch deployments and remote support for customers in any region. **Official Response from Eseye Limited:** > Thanks so much for taking the time to leave a review, Francesco! We're delighted you're happy with our global cellular connectivity solution and technical support. It is feedback like yours that motivates us to keep our standards high. The connectivity landscape is constantly evolving, and we pride ourselves on our deep relationships with MNOs so we can navigate and resolve any unforeseen challenges that may occur outside of our control. Thank you for being a valued customer. ### 7. It has been a great experience using Eseye as a user **Rating:** 5.0/5.0 stars **Reviewed by:** Siena D. | I work for IOT support in Essity, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Eseye?** The network flexibility is highly beneficial, allowing automatic switching between different mobile networks without needing multiple SIM cards, which ensures consistent and reliable connectivity. We frequently use Eseye SIM in all our gateway in Essity products. Overall, Eseye stands out for its global reach, flexibility, security, Easy to use, and excellent support, making it a reliable partner for IoT connectivity needs. **What do you dislike about Eseye?** One downside of Eseye is the potential for higher costs compared to some competitors, especially for smaller businesses or those with limited IoT budgets. The complexity of initial setup and integration can be challenging for some users, requiring a steep learning curve and potentially more time to deploy. **What problems is Eseye solving and how is that benefiting you?** We do use the Eseye sim in our gateways, and till today we received the great feedback about the connectivity. And even whenever we face any issue we were provided with the quick support. **Official Response from Eseye Limited:** > Thank you for sharing your positive experience with Eseye. We're thrilled to hear that you find our network flexibility, global reach, and excellent support valuable for your IoT connectivity needs. We appreciate your feedback regarding the potential for higher costs and the complexity of initial setup. We are continuously working to improve our pricing options and streamline the onboarding process and will take your feedback into consideration. It's great to hear that Eseye has been able to provide reliable connectivity for your gateways, and we're pleased to have been able to offer quick support when needed. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to contact us. ### 8. Great hassle-free connectivity provider **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Eseye?** Eseye has a great team with highly knowlegdeable experts. This shows in their product offering, enabling hassle-free global connectivity that can be relied on. In all interactions, the general feeling was that Eseye wants to find the optimal solution for the customer, not being afraid to question the assumptions taken to make sure you get what you need, and not only what you want. **What do you dislike about Eseye?** Eseye's customer web portals and APIs need refactoring - those are in progress, but as of the time of writing, acessing the full functionality needs interaction with different portals and APIs, making the process cumbersome. **What problems is Eseye solving and how is that benefiting you?** Global connectivity for a fleet of dynamically moving assets **Official Response from Eseye Limited:** > We're glad to hear that you appreciate our knowledgeable team and reliable global connectivity. We are continuously working on improving our customer web portals and APIs to provide a seamless experience and are dedicated to delivering top-notch customer support. If you have any further questions or need assistance , please don't hesitate to reach out. Thank you for choosing Eseye. ### 9. Project manager as engineer **Rating:** 4.5/5.0 stars **Reviewed by:** Billy H. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Eseye?** SIM location can be tracked, which is helpful. Hope those active SIM can be visualized on map. **What do you dislike about Eseye?** The IP address shown on the SIM list sometimes doesn't work. Additional click is required on "network" button in order to get the secodary IP or third to access. **What problems is Eseye solving and how is that benefiting you?** Being flexible on contract termination may be more easier for us to use. ### 10. A Critical Review of Eseye's IoT Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Eseye?** Eseye stands out as a game-changer in the world of IoT connectivity. With seamless integration, user-friendly interface, and top-notch security, Eseye simplifies IoT deployment while ensuring data integrity. Their stellar customer support adds a cherry on top, making Eseye the go-to choice for businesses venturing into the IoT realm. Highly recommended. **What do you dislike about Eseye?** I found their platform to be cumbersome and difficult to navigate. Device deployment was riddled with glitches **What problems is Eseye solving and how is that benefiting you?** We work with Vehicle Tracking with clients from all over Brazil, so ESEYE is the best solution for our equipment to operate across multiple telecom operators **Official Response from Eseye Limited:** > Thank you for sharing your positive experience with Eseye. We're thrilled to hear that you appreciate our seamless integration, user-friendly interface, and top-notch security is assisting your fleet tracking and logistics optimization. Thank you for your feedback on platform navigation and device deployment. Your feedback is valuable, and we are committed to improving our services. If you have any concerns or questions, please don't hesitate to reach out. Thanks again for choosing Eseye. ### 11. User friendly and abundant information **Rating:** 3.5/5.0 stars **Reviewed by:** Shih-Jan L. | Head of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Eseye?** There is aboundant inforamtion could be found in Eseye portal, such as connection records and usage volume, which is really helpful on operation and maintenance. And it's also providing flexibility on enabling/disabling SIMs which could meet the requirement of enabling/disabling IoT devices at different sites. **What do you dislike about Eseye?** nothing much really except for price probably. It's not so hard to find a cheaper solution from other ISPs in APAC region. **What problems is Eseye solving and how is that benefiting you?** As mentioned in previous one, Eseye portal provides enough information and flexibility for users to operaate and maintain. ### 12. Review for Eseye **Rating:** 4.0/5.0 stars **Reviewed by:** Vartika V. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Eseye?** Ease of use, Ease of implementation, Ease of integration **What do you dislike about Eseye?** UI can be more user friendly to use and navigate through. **What problems is Eseye solving and how is that benefiting you?** Eseye helps us in activation and termination of the SIMs of the gateways as well as enable us to flush the SIMs. **Official Response from Eseye Limited:** > Thank you for sharing your feedback. We're glad to hear that you are finding our connectivity solutions easy to use, implement, and integrate. We appreciate your feedback on the UI of the Infinity platform. We're always looking for ways to improve and will take your feedback into consideration. Thank you again for choosing Eseye. ### 13. Great provider of IoT solutions and services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Eseye?** We have been using Eseye for several years now without any issues. Device deployment and SIM management using the Infinity platform is very easy and efficient to do. Whenever there were any problems, the tech support team have been quick and professional to resolve them. **What do you dislike about Eseye?** SIM solutions are a little on the expensive side but not overly so. While Infinity works really well, some UI/UX improvements would be welcome. **What problems is Eseye solving and how is that benefiting you?** SIM solutions for device deployment. **Official Response from Eseye Limited:** > Thank you for your feedback, we're thrilled to hear that you've had a positive experience with our IoT solutions and services. It's great to know that device deployment and SIM management through our Infinity platform have been easy and efficient and it's brilliant to hear that our support team has been able to resolve any issues quickly and efficiently. We appreciate your feedback regarding the cost of our SIM solutions and the UI/UX of the Infinity platform. We're always looking for ways to improve and will take your feedback into consideration. Thank you again for choosing Eseye. ### 14. Review for Eseye Admin **Rating:** 4.5/5.0 stars **Reviewed by:** Gautam D. | Senior Consultatnt, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Eseye?** Ease of use, Ease of Integration, Ease of Implementation **What do you dislike about Eseye?** Complex User freindly UI, Difficult manouvering **What problems is Eseye solving and how is that benefiting you?** To check the SIM status in IoT gateways and helping in Activating or deactivating the same. ### 15. Fantastic Customer service from Eseye **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff R. | Mayflower CMS Admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Eseye?** the service from Eseye is great, so quick in response and resolution. friendly team **What do you dislike about Eseye?** no complaints thus far, cannot find fault **What problems is Eseye solving and how is that benefiting you?** IP Address range and connectivity **Official Response from Eseye Limited:** > Thank you for the wonderful feedback! We are thrilled you are pleased with our quick response, friendly team, and excellent service. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Eseye. ### 16. review from a employee who uses eseye in our product **Rating:** 2.5/5.0 stars **Reviewed by:** Kurtis F. | operations specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Eseye?** the tech support when dealing with trechnical queries as we arnt the most versed within the sim world **What do you dislike about Eseye?** hardly any issssues since the roll out of v6 sims as previous sims arnt very good in remote areas **What problems is Eseye solving and how is that benefiting you?** eseye is providing a internet connection to our fire alarm monitoring systems which need to have a stable connection with minmal downtime **Official Response from Eseye Limited:** > Thank you for taking the time to leave a review about Eseye’s IoT Connectivity Management Platform on G2. We really appreciate your honest feedback about our service and platform. It's great to hear you are happy with our AnyNet+ SIMs and our technical support. Engaging with our customers and addressing any concerns you may have is very important to us. Please reach out to Lucy Holden at lholden@eseye.com to discuss how we can improve your experience going forward. ### 17. Connectivity is almost never had issue, and their support is great and fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Eseye?** Easy SIM management, informative dashboard/portal. **What do you dislike about Eseye?** There is no pdf version of payment statement available in the portal. **What problems is Eseye solving and how is that benefiting you?** One simcard for several countries and telco provider. ### 18. A 5-star business-to-business IT. **Rating:** 5.0/5.0 stars **Reviewed by:** Willian S. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Eseye?** The plataform haves a lot of feautures, and the Support it's very cool. **What do you dislike about Eseye?** I think that the layolt could be more actual. **What problems is Eseye solving and how is that benefiting you?** The integration in one place. It's very fast to see the connections and locations of the SIMCARDs. **Official Response from Eseye Limited:** > We're glad to hear that you are enjoying the Infinity Connectivity Management Platform's features and the support provided. We appreciate your feedback on the layout and will take it into consideration for future improvements. ### 19. Innovative solutions for connectivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Eseye?** A giant company in the market with incredible and satisfactory solutions, the use of services for communication and location is impeccable, we have a daily demand in the transportation area and it meets perfectly, easy implementation, integration, and qualified support to heal the pains. **What do you dislike about Eseye?** For now, I have nothing negative to point out; within my use, it meets 100%. **What problems is Eseye solving and how is that benefiting you?** Solve my communication and driver location pain, a great facilitator **Official Response from Eseye Limited:** > Thank you for your positive feedback! We are delighted to have been able to solve your communication and location tracking needs, making a significant impact on your daily operations. ### 20. Cellular Module **Rating:** 4.5/5.0 stars **Reviewed by:** Michael R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Eseye?** The product is reliable and consistent in meeting the needs. Support is available when needed. **What do you dislike about Eseye?** Compared to other suppliers we have experienced, the issues are minimal. **What problems is Eseye solving and how is that benefiting you?** Very consistent cellular connectivity, reliable communication. **Official Response from Eseye Limited:** > Thank you for sharing your positive feedback. We are thrilled to hear that you find our product reliable and that our support team has been helpful. We strive to provide reliable, global cellular connectivity that's unbeatable in the market. Thank you for choosing Eseye! ### 21. Eseye Sim Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Eseye?** The ease and simplicity of managing SIM cards via the Eseye SIAM platform **What do you dislike about Eseye?** The SIAM platform could do with some UI TLC **What problems is Eseye solving and how is that benefiting you?** Eseye is solving the issue of having only 1 sim card that we're able to use across the country. This eliminates the issue of having to shop around for a deal with each network provider. **Official Response from Eseye Limited:** > Thank you very much for leaving a review. We're glad to hear our platform makes it easy for you to manage your IoT SIM estate. Our engineering team are currently working on developing the platform and improving the user interface design. ### 22. strong work experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Eseye?** Innovative, proffessional, easy to use platforms and best customer experience i have seen so far **What do you dislike about Eseye?** Even though we have the best new account manager, it was difficult to let go of the account manager we had worked with for sometime. They are all great. **What problems is Eseye solving and how is that benefiting you?** ESEYE provides data services, IOT connectivity which is very reliable. **Official Response from Eseye Limited:** > Thanks so much for the glowing review! We really appreciate your time and it's great to hear about your positive experience working with our Customer Success team. Our 98.3% customer satisfaction score and Net Promoter Score (NPS) of +50 (the same as Apple) reflect our dedication to customer support. ### 23. Navigating IoT Integration for Brazilian Business Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Eseye?** Eseye excels in providing effortless integration, simplifying implementation and usage. Their solutions seamlessly integrate with existing systems, ensuring a smooth and efficient experience overall. **What do you dislike about Eseye?** Eseye's customer support may need improvement in terms of responsiveness and effectiveness. **What problems is Eseye solving and how is that benefiting you?** Streamlining business operations through seamless API integration. **Official Response from Eseye Limited:** > We're glad to hear that you find our IoT integration solutions effortless and efficient. We strive to provide seamless integration to simplify implementation and usage. We appreciate your feedback about our customer support and are constantly working to improve our response times to better serve our customers. You may be interested in comparing our different service desk and support packages, more info here: https://www.eseye.com/resources/solution-papers/service-desk-support-options/ ### 24. Serious Telco operator **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Eseye?** Eseye provides hi-quality SIM management platform and global connectivity. Competitive price and great customer service **What do you dislike about Eseye?** No Roaming on Nb-IoT was availalable. Difficult to size the best offer for global IoT projects. **What problems is Eseye solving and how is that benefiting you?** Global connectivity at affordable price **Official Response from Eseye Limited:** > Thank you for your positive feedback on our Infinity IoT Connectivity Management Platform and global connectivity. We appreciate your comments on our competitive pricing and great customer service. Unfortunately NB-IoT does have limited support for roaming - the ecosystem is quite fragmented. The NB-IoT specification must be supported in each country a device is intended to connect in, meaning an IoT device could become inoperable if an operator doesn’t have a local presence. We recently put together this guide to provide everything you need to know about NB-IoT, including its features and capabilities to help businesses decide if it's the right connectivity choice for their IoT deployment versus other choices like LTE-M. Check it out here: https://www.eseye.com/resources/iot-explained/nb-iot-for-m2m-and-iot-everything-you-need-to-know/ Thank you again for choosing Eseye! ### 25. Products are easy to use most of the time and when I need help, customer support is very helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Eseye?** The quality of customer support and portal is easy to use. **What do you dislike about Eseye?** Not a huge issue but response times can be tricky due to different time zones. **What problems is Eseye solving and how is that benefiting you?** Cellular connectivity in each of our devices. **Official Response from Eseye Limited:** > Thank you very much for taking the time to review us. We're really pleased you're happy with our customer support service and connectivity management portal. If you'd like to explore our purchased service level agreement plans, please visit https://www.eseye.com/resources/solution-papers/service-desk-support-options/ ### 26. Eseye review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Eseye?** the safety and support provided by employees **What do you dislike about Eseye?** So far nothing has left anything to be desired **What problems is Eseye solving and how is that benefiting you?** fleet tracking and logistics optimization **Official Response from Eseye Limited:** > Thank you for sharing your positive experience with Eseye. We are thrilled to hear that you are happy with the technical support provided by our team. We are committed to delivering top-notch service to all our customers. If you ever have any questions or need assistance with fleet tracking and logistics optimization, please don't hesitate to reach out. Thank you for choosing Eseye. ### 27. Eseye is the best partner for M2M IoT connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Tiziana T. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Eseye?** The solution provided by Eseye is the most extensive, able to satisfy the problems related to the management of different networks, with different frequencies, in different countries all over the world. The chance to manage data traffic all over the world with a single device, through an operator that connects directly to the best available network, is for Micro Systems a winner to provide a service to our customer. **What do you dislike about Eseye?** the only issue we had was some problem with eseye servers and data traffic loss for a few days. **What problems is Eseye solving and how is that benefiting you?** Micro Systems has integrated Eseye's SIAM (SIM Information and Account Management) portal within the custom web portals created for its customers, providing SIM Card monitoring in a single virtual space. It is possible for the customer to view the main data of the SIM cards such as: activation/suspension date, phone number, monthly traffic, location, etc.. **Official Response from Eseye Limited:** > We are delighted to read your feedback, thank you for sharing Tiziana. We're enormously proud to provide the gold standard in cellular IoT connectivity with total global coverage from a single eSIM. It's pleasing to hear that by partnering with us you have overcome the complexity of connecting and managing thousands of IoT devices in multiple countries. We apologize for the inconvenience caused by the server issues and data traffic loss. Our team is dedicated to continuously improving our services and addressing any challenges to ensure a seamless experience for our customers. Thank you for choosing Eseye as your connectivity partner. ## Eseye Discussions - [What is Eseye used for?](https://www.g2.com/discussions/eseye-what-is-eseye-used-for) - [What is Eseye used for?](https://www.g2.com/discussions/what-is-eseye-used-for) - [View Eseye pricing details and edition comparison](https://www.g2.com/products/eseye/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A14%3A08+-0500&secure%5Bsession_id%5D=ddaa0e39-298f-4978-862b-e30e59ce16b2&secure%5Btoken%5D=21fad376b99fd781fc82c2bece597a395113027bb80ad6188f354469b39455af&format=llm_user) ## Eseye Features **Platform** - Dashboard - Plan Information - Connection Status - SIM Management - Account Alerts - Subscription Billing **Reporting** - Data Usage - Available Bandwidth - Cost Analytics ## Top Eseye Alternatives - [Couchbase](https://www.g2.com/products/couchbase/reviews) - 4.3/5.0 (142 reviews) - [Pelion IoT Connectivity](https://www.g2.com/products/pelion-iot-connectivity/reviews) - 4.3/5.0 (145 reviews) - [emnify](https://www.g2.com/products/emnify/reviews) - 4.9/5.0 (88 reviews)