# Epicor Eagle Reviews **Vendor:** Epicor **Category:** [Retail Management Software](https://www.g2.com/categories/retail-management-software) **Average Rating:** 3.9/5.0 **Total Reviews:** 18 ## About Epicor Eagle Elevate Your Business with Epicor Eagle Epicor offers the most comprehensive, scalable, and proven point-of-sale and retail management solutions on the market. Backed by over 50 years of retail and technology experience, retailers in over 8,000 locations choose Epicor to help grow their business, increase revenue and profits, boost operational efficiencies, and accelerate customer retention. ## Epicor Eagle Reviews ### 1. Functional Integrated Retail Management Product with friendly tools. **Rating:** 4.5/5.0 stars **Reviewed by:** Douglas g. | Project Accounting Manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Epicor Eagle?** Inventory management and easy customer relationship management this system is excellent. Payment processing and multiple projects data visualization using the platform is amazing. **What do you dislike about Epicor Eagle?** Nice and simple tool on implementation and nothing from my experience to dislike on this package. **What problems is Epicor Eagle solving and how is that benefiting you?** Easy data import and the best solution to simplify retail operations and on various customer management and inventory tracking this tool is perfect. ### 2. Epicor eagle is one of the new and emerging group which help user to improvise in their fields **Rating:** 4.5/5.0 stars **Reviewed by:** Bala N. | Retail Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Epicor Eagle?** It is best UI function and user friendly softwares and easy to explore **What do you dislike about Epicor Eagle?** So glitch and technical issue occurs in short period time which user face many problems in that periods **What problems is Epicor Eagle solving and how is that benefiting you?** It is failed when any internet or server issue occurs many time dyanse is hang glitch and it's start running slow so work on this ### 3. I’ve used Epicor Eagle, it is easy to use, affordable, quick responsiveness is the best feature **Rating:** 5.0/5.0 stars **Reviewed by:** Vanshul C. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2024 **What do you like best about Epicor Eagle?** Robust, Quick Responsive, Easy to use, Mobility, Simplicity. It's a best software for ERP needs. **What do you dislike about Epicor Eagle?** The cost is bit expensive, rest is okay, it's a good software. **What problems is Epicor Eagle solving and how is that benefiting you?** It's quick responsive and easy to use. It provides many features. ### 4. Helpful and user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Parishram M. | Buying Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Epicor Eagle?** Epicor eagle is user-friendly interface and easy to understandable and good to use **What do you dislike about Epicor Eagle?** The onboarding process is to long to get onbord **What problems is Epicor Eagle solving and how is that benefiting you?** It helps me to manage the Retail statement ### 5. Yeah it's good must try once **Rating:** 5.0/5.0 stars **Reviewed by:** Aakshu v. | Fashion Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2024 **What do you like best about Epicor Eagle?** It's ui is quite nice and robotics which make healthy use **What do you dislike about Epicor Eagle?** Nope there is no point cause it's good and neat **What problems is Epicor Eagle solving and how is that benefiting you?** Management of data ### 6. Very useful. Would recommend to everyone. **Rating:** 5.0/5.0 stars **Reviewed by:** Subhanjan R. | Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2024 **What do you like best about Epicor Eagle?** Product is very useful. I would recommend using it. **What do you dislike about Epicor Eagle?** Nothing as such. There is nothing to dislike. **What problems is Epicor Eagle solving and how is that benefiting you?** Streamline gathering of customer information **Official Response from Vedika Khanna:** > Hi Subhanjan, thank you for your feedback about Epicor Eagle. We’re glad to hear that streamlining customer data is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. ### 7. Stay away from Epicor **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Epicor Eagle?** Nothing is helpful about Epicor not user friendly at all **What do you dislike about Epicor Eagle?** Customer Support is a joke. You have to wait hours or days to get any help and their maintenance contracts are expensive if you have a small business . **Recommendations to others considering Epicor Eagle:** Don't buy it, very expensive you will regret it **What problems is Epicor Eagle solving and how is that benefiting you?** Leaving Epicor changing to another POS system that is more complimentary to my business and LOCAL! ### 8. Full Featured Experience for Retail ERP **Rating:** 5.0/5.0 stars **Reviewed by:** Devin R. | Assistant Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2018 **What do you like best about Epicor Eagle?** Our company has used Epicor Eagle N Series for over 5 years. We decided to switch to a competing product in 2016 and switch back 18 months later. It's that good! My review will mostly cover the accounting portion of the software, since that's my world. We use point of sale, AP, AR, Inventory for our ERP setup. We can easily track all sales for multiple locations. Our sales journal for the most part cleanly matches what the bank deposits. When a discrepancy occurs, we can drill down to the individual transaction and determine the funding status quickly. We have an accurate schedule of AP that is easily pulled into Excel. Our check run is processed smoothly. Our online store integrates **What do you dislike about Epicor Eagle?** There are some limitations we have seen with using Epicor N Series. The Financial Statement reports are not very intuitive to build and use. It's based on some older technology, so we currently use the GL data to generate our own financial statements in Excel since N Series cannot natively export the report into Excel. I am unsure if a larger company would be satisfied with the way the statements are handled, but I think it works fine for a smaller business. Also, one reason why we switched away was due to some of the ordering limitations. I'm not in operations, so I don't have direct knowledge but we have had some issues with inventory management. **Recommendations to others considering Epicor Eagle:** I would use a consultant to see if it solves your needs, but we have had a great experience with N Series. **What problems is Epicor Eagle solving and how is that benefiting you?** The reason why we switched back? Double entry accounting! It seems so simple, each time a sales transaction hits we record a revenue and a cost of good sold. It helps ensure accurate accounting for financial reporting. Our old solution that we switch to for 18 months could not do that unfortunately. So we are very happy to be back with Epicor. ### 9. Great for Rewards Programs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Epicor Eagle?** The Market Basket Analysis report. It helped a company I had worked at in the past beat some buyer folklore about their promotions in their specific company and we were able to completely restructure how our retail stores were merchandised based on learnings. **What do you dislike about Epicor Eagle?** There were some features that were super complicated for just average users like Nth reporting. We didn't find much value there. **Recommendations to others considering Epicor Eagle:** Consider a lot of training. It is a great tool, but also very powerful and the wrong hands in the platform can really mess things up (Ie: deleting records, etc.) **What problems is Epicor Eagle solving and how is that benefiting you?** A few. Again this was for a prior company (not where I currently work) but we a had a business need to better understand our customers and by data mining them with Epicor reporting we were able to learn about purchasing behavior and create lists to better segment our customers which in turn lead to a more positive experience on the customer side. ### 10. Everything a small business needs in one package! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2017 **What do you like best about Epicor Eagle?** I like that I can update the version of the software and not affect any of my customizations. **What do you dislike about Epicor Eagle?** Takes weeks to resolve a unique issue, sometimes longer. Known issues are fixed quickly. **Recommendations to others considering Epicor Eagle:** Talk to other companies using Epicor, they will show what can be done **What problems is Epicor Eagle solving and how is that benefiting you?** I have a secure way to interface credit cards with Epicor, easy reporting and dashboards so I can see what's going on. ### 11. Lots of great functionalities **Rating:** 2.5/5.0 stars **Reviewed by:** Michelle Y. | Senior CRM Program Manager - Global Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Epicor Eagle?** Epicor POS system has lots of great functionalities, reports, and fairly easy to use **What do you dislike about Epicor Eagle?** it's really pricey, and everything you need is charged. Support team does not always know the answers, and is slow to get back to help **What problems is Epicor Eagle solving and how is that benefiting you?** great reporting tools, tracking customers ### 12. Good for communication **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Epicor Eagle?** Is great for communication between employees and the interface is easy to use. **What do you dislike about Epicor Eagle?** There's nothing really wrong with the program. **What problems is Epicor Eagle solving and how is that benefiting you?** We're utilizing it to hold customer information, communication between employees and a POS. ### 13. Great Record Keeping and Documents but expensive. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2017 **What do you like best about Epicor Eagle?** I really like the record keeping that Epicor Offers. And being able to create all the documents you need is great. Customization without disrupting other functions is good too. **What do you dislike about Epicor Eagle?** This software is expensive. monthly maintenance fees so unless this product will bring you an increase in profits by being used stay away. Not every business needs this. **Recommendations to others considering Epicor Eagle:** Look at your costs and see if this product will add profits, if not look elsewhere **What problems is Epicor Eagle solving and how is that benefiting you?** Mostly now am using Epicor ERP currently which functions well and fulfils out accounting and document needs. ### 14. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2016 **What do you like best about Epicor Eagle?** How easy it is to use, and how quick it is to get updated figures. **What do you dislike about Epicor Eagle?** On our version, the mainframe look because of our version. **Recommendations to others considering Epicor Eagle:** Some days are better than others **What problems is Epicor Eagle solving and how is that benefiting you?** We are using the system to reduce errors and track actions. The benefits they have realized is the efficiency over the way they used to do it. ### 15. Epicor can go either way **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2016 **What do you like best about Epicor Eagle?** I like the simple layout and the fact that just about every feature is self explanatory in nature **What do you dislike about Epicor Eagle?** I dislike the time that it takes to process most reports when it comes to CRM **Recommendations to others considering Epicor Eagle:** Get to know the benefits before criticizing the flaws of this service **What problems is Epicor Eagle solving and how is that benefiting you?** We are solving our POS transaction process and we have realized an ease of check out for both employees and their customers ### 16. Few problems, easy to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney T. | Multimedia Journalist, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2016 **What do you like best about Epicor Eagle?** What I liked is how simple it was to learn. Very self explanatory with the hot keys. Once you caught on to the system it's very easy to use the system quickly. I've used other systems that take a lot longer. I like that you can use the keyboard with hot keys. **What do you dislike about Epicor Eagle?** There were times that the system froze and it was very frustrating. I know you come to expect that with technology sometimes but it would happen in busy times. **Recommendations to others considering Epicor Eagle:** From the other systems I've used I have to say this is probably the easiest to use. I also like that it translates so easily to other companies. If you used the system one place you'll catch on quickly to using it at another retailer. It does everything you need it to do and is very easy to be fast at it. **What problems is Epicor Eagle solving and how is that benefiting you?** Being able to get customers out the door quickly is very important. The hot keys are so simple with this system. ### 17. Ease of use and less user training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2016 **What do you like best about Epicor Eagle?** Ease of use and integration with external systems like SAP and AX ERP systems. Usually needs less amount of user training in this POs system compared to other POs i used. **What do you dislike about Epicor Eagle?** Doesn't offer the changes that are sent with validity dates. (Doesn't accept future changes without MODS) **Recommendations to others considering Epicor Eagle:** If you have lot of interns coming in, this would be good choice **What problems is Epicor Eagle solving and how is that benefiting you?** All store POs systems utilize Epicor. Less user training for interns ### 18. Automotive Aftermarket **Rating:** 4.0/5.0 stars **Reviewed by:** Eric Y. | Director of Marketing, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2015 **What do you like best about Epicor Eagle?** Epicor softwart has proved to be an effective tool with a short learning curve. **What do you dislike about Epicor Eagle?** Interface could be improved to a bit more user friendly. **What problems is Epicor Eagle solving and how is that benefiting you?** Solving app specific product clarity in a complex industry. ## Epicor Eagle Discussions - [What is Epicor Eagle used for?](https://www.g2.com/discussions/what-is-epicor-eagle-used-for) - [View Epicor Eagle pricing details and edition comparison](https://www.g2.com/products/epicor-eagle/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+01%3A36%3A21+-0500&secure%5Bsession_id%5D=7d327424-c4eb-49e6-80fa-b194435ca923&secure%5Btoken%5D=44e981d208de58a475d76dadacff6c1d038c3fda2e17d2d42ad4442652bf8d44&format=llm_user) ## Epicor Eagle Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payment** - Credit Card Payments - Loyalty Points - Digital Wallets - UPI Payment - Gift Voucher Redemption - Cash Payment - Installment Payment **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Reporting** - Reports & Analytics - Data Transfer Tools **Checkout** - Barcode Scanning - Bills/ e-Receipt - Integration - Order Booking - Return/Refund **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Inventory Management** - Inventory Control - Low-stock Alerts - Product Categorization - Multilocation Inventory Tracking - Purchase Orders **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Reporting and analytics** - Monitor Store KPIs - Real-time data - Exportable Reports - Remote Reporting **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Customer Management** - Customer Sales History - Loyalty Management - Customer Accounts **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Team Management** - Employee Tracking - Quick Employee Training - Commission Tracking - Employee Accounts and Permission - Staff Scheduling **Analytics** - Sales Tracking - Guest Counts - End of Day Reports **Help and support** - 24/7 Phone Support - Email and Chat Support - Account History - Webinars and Session - Customer Forum **Integration** - Accounting - E-commerce - Multi-store **Omnichannel Features ** - Retail Management - POS Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration ## Top Epicor Eagle Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,181 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (850 reviews)