EmberDial Reviews & Product Details

EmberDial is a browser-based power and predictive dialer for US sales teams and agencies that sell by phone, such as insurance agencies. Its headline feature is Agent Assist, an optional add-on that shows the rep on screen the next line to say during a live call, plus a suggested move and tone, and keeps up as the conversation changes. The rep always chooses what to say. Teams turn it on only for the licenses that need it. Agents work from one screen with a live transcript, scripts and an objection library. They run campaigns in power mode or predictive mode, or click to call, with no software to install. Every call goes out from a local number in the agency's own pool, matched to the lead's area code, then state, then region. EmberDial watches each number's spam-risk rating and marks it Healthy, Watch or Flagged, so agents can pull a number before it gets labeled Spam Likely. Managers get call recordings, call summaries, team reporting and listen-in. Practice Mode lets new agents rehearse openings and objections in roleplay sessions before they call real leads. Compliance tools are built in: internal do-not-call checks, a DNC.com connection, calling windows for stricter states, attempt caps, recording-disclosure prompts and abandon-rate pacing. Leads import from CSV with optional Jornaya and TrustedForm certificates. Pricing is $99 per concurrent calling license per month plus $0.02 per connected minute, with 10 local numbers included per license. Each license supports one simultaneous caller, so agents keep individual logins and share capacity across shifts. Agent Assist is $49 per enabled license per month with 3,000 assisted minutes, and extra 1,000-minute packs are $15. Practice Mode is $19 per license per month with 120 minutes. EmberDial also connects to HighLevel, HubSpot or Salesforce, set up during onboarding. Teams start with a demo at emberdial.com/demo, and trials are arranged after the demo.