I love the breakdown in email by time, day, week, total. As an email heavy company the ability to see the number of conversations happening for each person helps us identify strengths and weaknesses in our small team. It also gives insight into where conversations are happening. Review collected by and hosted on G2.com.
I use the free version so I can't complain much. A dashboard would help get a big picture view of what's happening. Live updates would be nice too. This isn't a dislike but I concern I have is that Google will release their own version of this tool (or already has and make it more accessible.) Review collected by and hosted on G2.com.
