ECGrid Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the responsive customer support of ECGrid, appreciating their approachability and effective assistance with issues. (10 mentions)

Users praise the ease of use of ECGrid, highlighting its user-friendly portal and quick response times. (9 mentions)

Users appreciate the robust API integration and comprehensive features of ECGrid, ensuring smooth data management and reliable service. (4 mentions)

Users appreciate the responsive support of ECGrid, receiving quick answers and expert help when needed. (4 mentions)

Users value the multiple connection options and easy access to AS2 and FTP through the ECGrid portal. (2 mentions)

Users wish for an editor on the GUID interface to visualize unprintable characters and better manage mailboxes. (2 mentions)

Users find the poor search functionality of ECGrid frustrating, as certain key data often remains unsearchable. (1 mentions)

Users experience slow performance with ECGrid, noting delays in support ticket resolutions that hinder efficiency. (1 mentions)

Top Pros or Advantages of ECGrid

1. Customer Support

Users value the responsive customer support of ECGrid, appreciating their approachability and effective assistance with issues.

See 10 mentions

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Tawna C.

Mid-Market (51-1000 emp.)

4.5/5

"Always a Person never a number"

What do you like about ECGrid?

I can genuinely say, I have never felt like a number when it came to their support and service. Loren Data ECGrid has always been available and approa

Tom S.

Enterprise (> 1000 emp.)

5.0/5

"What I like best about ECGrid"

What do you like about ECGrid?

They bring both the power and expertise of the BIG VAN without the BIG VAN hangover - They answer support issues and respond quickly - We've never han

2. Ease of Use

Users praise the ease of use of ECGrid, highlighting its user-friendly portal and quick response times.

See 9 mentions

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Edward D.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptional Technology and Support from Loren Data"

What do you like about ECGrid?

Loren Data's ECGrid portal is a game-changer! With its robust API integration and comprehensive features, managing our data has never been smoother. K

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Quick response time and excellent service"

What do you like about ECGrid?

Quick response times. User friendly portal. Easy to manage EDI.

3. Features

Users appreciate the robust API integration and comprehensive features of ECGrid, ensuring smooth data management and reliable service.

See 4 mentions

See Related User Reviews

Edward D.

Small-Business (50 or fewer emp.)

5.0/5

"Exceptional Technology and Support from Loren Data"

What do you like about ECGrid?

Loren Data's ECGrid portal is a game-changer! With its robust API integration and comprehensive features, managing our data has never been smoother. K

Trevor W.

Small-Business (50 or fewer emp.)

5.0/5

"ECGrid's support and services are top notch"

What do you like about ECGrid?

ECGrid's support team is superb. Quick response times and excellent service. A very knowledgeable team and quick to help out. Portal and API are both

4. Helpful

Users appreciate the responsive support of ECGrid, receiving quick answers and expert help when needed.

See 4 mentions

See Related User Reviews

Tom S.

Enterprise (> 1000 emp.)

5.0/5

"What I like best about ECGrid"

What do you like about ECGrid?

They bring both the power and expertise of the BIG VAN without the BIG VAN hangover - They answer support issues and respond quickly - We've never han

Nancy G.

Enterprise (> 1000 emp.)

5.0/5

"ECGRID - very easy to use"

What do you like about ECGrid?

I like ECGRID because it is easy to use. The GUI interface is clear and understandable. There is help available on the screen and it is easy to unders

5. Connectivity

Users value the multiple connection options and easy access to AS2 and FTP through the ECGrid portal.

See 2 mentions

See Related User Reviews

Shandra L.

Small-Business (50 or fewer emp.)

5.0/5

"ECGrid is what all VANs should be"

What do you like about ECGrid?

Multiple ways to connect, and tons of self-service options

Aaron A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you like about ECGrid?

the portal to my AS2 and FTP connections is very easy

Top Cons or Disadvantages of ECGrid

1. Missing Features

Users wish for an editor on the GUID interface to visualize unprintable characters and better manage mailboxes.

See 2 mentions

See Related User Reviews

Nancy G.

Enterprise (> 1000 emp.)

5.0/5

"ECGRID - very easy to use"

What do you dislike about ECGrid?

I wish there was an editor on the GUI interface so I could see the exact unprintable characters that are on the file, for example at the beginning and

Joe F.

Mid-Market (51-1000 emp.)

5.0/5

"EDI Review"

What do you dislike about ECGrid?

They were not willing to give us two mailboxes, 1 for Prod and 1 for test.

2. Poor Search Functionality

Users find the poor search functionality of ECGrid frustrating, as certain key data often remains unsearchable.

See 1 mentions

See Related User Reviews

Sean W.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and consistent with access to good mailbox tools"

What do you dislike about ECGrid?

Searching for certain documents (e.g. 753) can take some work sometimes because certain data (e.g. PO) isn't searchable for some reason.

3. Slow Performance

Users experience slow performance with ECGrid, noting delays in support ticket resolutions that hinder efficiency.

See 1 mentions

See Related User Reviews

Aaron A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about ECGrid?

So some support tickets in the past have moved a little slow

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Edward D.

CEO \ Owner

Small-Business (50 or fewer emp.)

Originally submitted 8/15/2023

"Exceptional Technology and Support from Loren Data"

5/5

What do you like best about ECGrid?

Loren Data's ECGrid portal is a game-changer! With its robust API integration and comprehensive features, managing our data has never been smoother. Kudos to Loren Data for an exceptional solution! Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

I appreciate Loren Data's dedication to innovation and am eager to see how they will continue to enhance their offerings in the future. Review collected by and hosted on G2.com.

What problems is ECGrid solving and how is that benefiting you?

Data Management: The portal provides a centralized platform for managing EDI transactions and data. This streamlines the process of tracking, monitoring, and managing data flow, making it easier for businesses to stay organized.

Visibility and Tracking: ECGrid's features enhance visibility into the status of transactions. Users can track the progress of EDI exchanges, ensuring timely and accurate information sharing between trading partners. Review collected by and hosted on G2.com.

Tawna C.

Mid-Market (51-1000 emp.)

8/17/2023

"Always a Person never a number"

4.5/5

What do you like best about ECGrid?

I can genuinely say, I have never felt like a number when it came to their support and service. Loren Data ECGrid has always been available and approachable. They have helped me through some major changes at my current employment. I can't thank them enough. If you are looking for a VAN replacement, I would highly recommend them. Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

I am not sure I have anything negative to say. So far they are a great comfort for our migration from Open Text. Review collected by and hosted on G2.com.

What problems is ECGrid solving and how is that benefiting you?

We are in the process of migrating several direct customers and replacing our current VAN with Opentext. Issue ONE: Certificate Management. We had too many direct connections for a ONE person EDI team. I am not sure the word team should even be present when referring to one person, but I digress. Issue TWO: Missing Orders because of communication Outages. Their service will retry sending any documents to our system until we send them a good MDN. Also, the portal provides a way to resend documents to our system. The portal will be a great way for us to resolve any unreceived outgoing documents from our system as well. They have a great search method that will enable to us to investigate our own possible communication issues. (if any). Review collected by and hosted on G2.com.

Andy B.

Director of Operations

Small-Business (50 or fewer emp.)

8/9/2023

"What EDI hosting should be"

5/5

What do you like best about ECGrid?

ECGrid is the easiest and most versatile EDI mailbox platform I have ever found. It is what EDI mailbox hosting should be, the ability to quickly send and receive EDI files and then translate them however you need with whatever platform you have. The Support and reliability of the system is top of the line and quick. I have recommended this platform to everyone I know that uses EDI over the years and have never heard of a complaint after they started using it. I have been working with EDI for over 20 years and can say that ECGrid is the best decision I ever made when it comes to EDI! Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

It is hard to find something wrong with the ECGrid platform, it does what it is supposed to do all the time. Review collected by and hosted on G2.com.

Tom S.

Principal Consultant - B2B, API & EDI Strategy

Enterprise (> 1000 emp.)

8/16/2023

"What I like best about ECGrid"

5/5

What do you like best about ECGrid?

They bring both the power and expertise of the BIG VAN without the BIG VAN hangover - They answer support issues and respond quickly - We've never handed them something they couldn't handle. Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

I really haven't found anything after 2 decades and I've been with them at this company going on 4 years Review collected by and hosted on G2.com.

What problems is ECGrid solving and how is that benefiting you?

We found even when an issue was created by our users that ECGrid is able not only able to sort it out or help us sort it out very quickly; they are often able to show us, in their production systems, a tool that to help us alleviate the issue if we ever encounter the same issue again. Amazing! I'm a 30+ year veteran and I am impressed Review collected by and hosted on G2.com.

Nancy G.

Enterprise (> 1000 emp.)

8/14/2023

"ECGRID - very easy to use"

5/5

What do you like best about ECGrid?

I like ECGRID because it is easy to use. The GUI interface is clear and understandable. There is help available on the screen and it is easy to understand. I like that you can download the instructions for later use. I also like that their support is very responsive. I got an answer right away. They fixed the issue and then sent me an email on how I can fix it next time myself; thus, helping me to work independently. Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

I wish there was an editor on the GUI interface so I could see the exact unprintable characters that are on the file, for example at the beginning and end of the document or also at the end of the lines. Review collected by and hosted on G2.com.

Sean W.

Software Developer

Mid-Market (51-1000 emp.)

8/11/2023

"Reliable and consistent with access to good mailbox tools"

5/5

What do you like best about ECGrid?

We've been using ECGrid for several years now and we haven't had an issue with our mailbox not being available. Additionally, when we have problems with our local EDI software (not related to ECGrid), the mailbox search tools on ECGrid have been very helpful. Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

Searching for certain documents (e.g. 753) can take some work sometimes because certain data (e.g. PO) isn't searchable for some reason. Review collected by and hosted on G2.com.

Chuck U.

Small-Business (50 or fewer emp.)

8/14/2023

"Outstanding Service, Tools, and People"

5/5

What do you like best about ECGrid?

ECGrid has a fantastic set of tools for managing carbon copy setups, and when we need more personal support the team is right there. Their level of service is unparalleled. Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

I honestly can't think of a downside. We've experienced solid, steady performance and a broad variety of connectivity options for a vast pool of trading partners. They're a joy to work with. Review collected by and hosted on G2.com.

Joseph B.

Small-Business (50 or fewer emp.)

8/9/2023

"Reliable service"

4.5/5

What do you like best about ECGrid?

I have found the service to be very reliable, with consistent uptime and advance warning of any planned maintenance. The support staff, in particular, have been professional and effective. The new toolset on the management website have been extremely useful and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

I have no complaints. The few problems I've experienced have been handled quickly and efficiently. Review collected by and hosted on G2.com.

David A.

Mid-Market (51-1000 emp.)

8/12/2023

"Loren Data/ECGRID - Reliable VAN with Fantastic Customer Service"

5/5

What do you like best about ECGrid?

ECGRID handled our VAN migration and it could not have been smoother. The personal level of customer support was something I had not yet seen in nearly 20 years of experience. Now that we have switched over, we are saving a lot of money. Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

The only thing I can think of is the aesthetic of the website not that it impacts their service (which is great!). Review collected by and hosted on G2.com.

Trevor W.

Small-Business (50 or fewer emp.)

8/9/2023

"ECGrid's support and services are top notch"

5/5

What do you like best about ECGrid?

ECGrid's support team is superb. Quick response times and excellent service. A very knowledgeable team and quick to help out. Portal and API are both extremely easy to use and maintain our own customer base. Review collected by and hosted on G2.com.

What do you dislike about ECGrid?

No complaints. Their support and development team work quickly to resolve any issues we have had. Review collected by and hosted on G2.com.

What problems is ECGrid solving and how is that benefiting you?

ECGrid is an excellent connection portal through which we can communicate with other EDI VANs and takes a lot of management off our shoulders. Connecting with other VANs is super easy. Their Translation as a Service system, while very self-serve, is stable, and the support/development team are super helpful Review collected by and hosted on G2.com.