The platform itself is convenient when everything works as expected, but it's rare Review collected by and hosted on G2.com.

Customer support becomes extremely frustrating as soon as something goes wrong. We have experienced lost shipments, routing issues, payment problems and technical failures.

The recurring pattern is always the same: generic response, escalation, promise of an update, silence, then another escalation when we chase them again.

In our latest case, a domestic USPS shipment has been missing for more than two weeks. USPS confirmed that both the destination and return addresses were correct and that the label appeared undamaged, yet Easyship still cannot provide a delivery date, locate the parcel or offer a resolution.

We have also had an international shipment lost after problems in the USPS/ePost Global routing process, forcing us to refund our customer ourselves, and another international shipment is currently under investigation.

When Easyship works, it is convenient. When something goes wrong, resolving even a basic shipping issue can consume an unreasonable amount of time. Review collected by and hosted on G2.com.

I want to express my sincere appreciation for Joseph at Easyship. I contacted support several times regarding an issue. Joseph was the only representative who took the time to fully understand the situation and resolve it quickly and professionally.

Throughout the process, Joseph was knowledgeable, responsive, and efficient. He provided clear communication, identified the problem immediately, and delivered a solution far faster than I expected.

Customer service like this is rare, and Joseph is a real asset to Easyship. Thank you for the outstanding support! Review collected by and hosted on G2.com.

Easyship makes shipping straightforward and cost-effective. I appreciate the variety of carrier options, the user-friendly platform, and the excellent customer support. Special thanks to Joseph, who provided exceptional service and resolved my issue quickly and professionally. Review collected by and hosted on G2.com.

My favorite thing about Easyship is the customer service team. They’re always quick to help, and they handle issues so diligently that sometimes I assume something must be beyond their limits, yet they still manage to solve it anyway. Their API is also really good we've connected it to our own personal portal and it's very seamless in handling requests. I'm also really impressed with how they managed to get good pricing for labels that would otherwise cost us so much we really appreciate that, the UI is OK at best but it gets the job done. Review collected by and hosted on G2.com.

Sometimes the user interface feels a bit hostile, but that’s just my opinion. Overall, it works well and gets the job done, even if it can come across as plain and a little lackluster. Also, the portal sometimes crashes on my device, and then I have to switch to using it on my phone. The problem is that it doesn’t handle Chrome on my pc very well, and that really frustrates me. Review collected by and hosted on G2.com.

EasyShip has good support during API development and integration. Whenever I needed help, they answered my questions quickly. They also have major carriers in the wallet with maximum discounts, which makes it very easy to integrate, generate labels, and get shipping rates as well. Performance of API and platform is very quick. Review collected by and hosted on G2.com.

The UI is a bit confusing for me, and it’s hard to find the sandbox and other sections. Review collected by and hosted on G2.com.

Honestly, the best thing about Easyship is how simple and intuitive the interface is. I’m using it to ship out Stay Afloat, and it has made my life so much easier. It does a great job of automatically pulling in orders from all my different online stores so I don't have to jump between tabs.

Being able to compare multiple shipping rates in one place, and actually use their discounted rates is a huge win. It makes it super easy to print my postage at home, pack everything up, and get orders out the door without any guesswork. Review collected by and hosted on G2.com.

The software functions great, but if I had to pick one thing to change, it would be the color palette. The light teal color used throughout the dashboard tends to wash out against the white background, which can make it a bit hard on the eyes after a long session of processing orders.

I think the site would look much sharper and be easier to navigate if they used the darker charcoal color from their logo for the main interface elements instead. It would provide much better contrast and a more professional feel. Review collected by and hosted on G2.com.

Ease of use: The platform is very user-friendly, and the layout is visually simple and easy to navigate. We now have the ability to quickly find and compare the most cost effective ways to ship our products. This has reduced our shipping costs and labour expenses to find the best price. Review collected by and hosted on G2.com.

There seems to be some issues with booking a carrier pickup. This appears to be more prevalent with couriers such as Aramex. Review collected by and hosted on G2.com.

Easyship makes it incredibly easy and convenient to get shipping labels for all kinds of items. It’s so much simpler than taking my packages to a shipping store. Their customer service is bar none—they’ve always taken care of me and made sure everything gets handled. The website is very easy to use and reliable. Their prices are very fair. Review collected by and hosted on G2.com.

I haven’t found much to dislike. On occasion, it has taken a bit longer to hear back after reaching out to customer support, but that’s rare and doesn’t happen often. Review collected by and hosted on G2.com.

Very user friendly and their CX is always helpful Review collected by and hosted on G2.com.

I wish Easyhsip would let us download the analytics and make them more customizable. Review collected by and hosted on G2.com.

The interface is very easy to navigate and very simple to set up and get started. Their customer support team has always been great to communicate if any issues pop up. Review collected by and hosted on G2.com.

I don't have any items I dislike as we've been very happy with our service with Easyship. Review collected by and hosted on G2.com.

the sign up process was incredibly quick and easy. Support was amazing and very fast to resolve any slight issue. then the platform itself is very user friendly the layout is simply perfect! Review collected by and hosted on G2.com.

the only issue so far was identity verification issue but support resolved the issue very quickly! Review collected by and hosted on G2.com.