What I like most about Dynamics 365 is how it centralizes customer cases and the agent UX in one place. It automates routing, tracks SLAs and KPIs, and provides strong reports on PBI. We can see ROI in 12 months, and it also integrates smoothly with the broader Microsoft ecosystem. Review collected by and hosted on G2.com.

Dynamics 365 can be complex to configure, particularly when it comes to integrations outside the Microsoft ecosystem and other advanced features. It also depends heavily on strong data quality and solid governance to deliver the best results. In my experience, support is better if you pay for the premium option. Review collected by and hosted on G2.com.

It´s a very stable CRM solution with integration for ERP as well, it allows us to automate processes and also work with customers dinamically.

Also I am able to work remotely and securely as well, it also serves as a communication portal for IT services. Review collected by and hosted on G2.com.

Dynamics can be a little bit costly , compared to other solutions like Google , it´s cost schema can be complex to understand and provides door to hidden costs. Review collected by and hosted on G2.com.

After learning how to use it, it is a potent tool. Review collected by and hosted on G2.com.

the interface is boring and not user-friendly. You need training to use it and see his potential fully. Review collected by and hosted on G2.com.

The product is super flexible and allows many options for customization. You can add modules and adjust different interfaces as needed by the users. Review collected by and hosted on G2.com.

The cost can be rather expensive and you really need to be prepared to take this over if that's the plan moving forward. Review collected by and hosted on G2.com.

I like using Dynamics because it has a lot of complex fields that house a lot of important information. It's very dynamic and easy to update Review collected by and hosted on G2.com.

There is no integration with Constant Contact Review collected by and hosted on G2.com.

The app is very user friendly and has good consistency across the product functions Review collected by and hosted on G2.com.

The user interface has had periods of an older interface, but more recently it has been updated on a regular basis with 2 major releases a year. Review collected by and hosted on G2.com.

The improvements that bring all of the account information together are helpful and make it easy for transitioning to another sales rep. Review collected by and hosted on G2.com.

Lagging, incorrect account information loaded, delays in updating to ESD, pages reset when saving changes, very disorganized account lists unless you walk through setting up a special default setup, and based on the end of quarter or half we lose our default view and only see other reps and other territory accounts. Review collected by and hosted on G2.com.

Dynamics offers a great way to keep up with opportunities, stages of the sales cycle, and contacts. Review collected by and hosted on G2.com.

It's kind of slow at times but it may be my internet speed. Review collected by and hosted on G2.com.

Very user friendly and definitely makes it easy to keep track of call backs and important notes about our customers/leads Review collected by and hosted on G2.com.

I wish that it was more customizable, like Salesforce is. I wish I could do more with it in terms of what tracks super easy and what doesn't. I think being able to be more customizable would make it a lot easier to work with. Review collected by and hosted on G2.com.

Lots of useful fields for notation and allowing the information to be kept in the cloud and accessed anywhere. Review collected by and hosted on G2.com.

That everyone who touches has access to input or edit. I think there should be some fields that turn gray if it doesn't pertain to your job assignment. Review collected by and hosted on G2.com.