--- title: Dynamics 365 Customer Service Insights Reviews meta\_title: 'Dynamics 365 Customer Service Insights Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Dynamics 365 Customer Service Insights works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dynamics 365 Customer Service Insights Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Dynamics 365 Customer Service Insights but has limited features. Are you part of the Dynamics 365 Customer Service Insights team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Make better decisions and proactively improve customer satisfaction with AI-driven insights. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Dynamics 365 Customer Service Insights Community](https://www.g2.com/products/dynamics-365-customer-service-insights/discuss) Overview by Kyle Teegarden Show More ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Sprinklr Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Service") Sprinklr Service 4.3/5(753) ](https://www.g2.com/products/sprinklr-service/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-customer-service-insights/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/9/2021 "Easy to use customer service management!" 5/5 What do you like best about Dynamics 365 Customer Service Insights? The simplicity and easy to use user interface Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Customer Service Insights? Honestly, I like everything about it its a great application Review collected by and hosted on G2.com. What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you? Management of customer service issues and insights, very easy to organize and manage Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 5/5/2020 "Insights" 5/5 What do you like best about Dynamics 365 Customer Service Insights? The possibility to análise the info regarding the b at experience support from the customer Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Customer Service Insights? The hardness of get/download info from the software Review collected by and hosted on G2.com. What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you? Helped me to understand the Customer satisfaction Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. 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