SP

Shivang P.

Program Manager

Mid-Market (51-1000 emp.)

9/7/2024

"Gives our team the ability to take charge"

4.5/5

What do you like best about Dynamic Contact Center Manager-DCCM?

I have experienced that DCCM is advantageous in terms of flexibility especially for our contact center. The features of configuring the routing, agent’s list, and skills assignments during the rush hours or any sort of urgent situation proved to be perfect. Review collected by and hosted on G2.com.

What do you dislike about Dynamic Contact Center Manager-DCCM?

There is not much amount of feeling that one gets while using the reporting functionality. It was found that the reports do not incorporate the level of detail that is required for the identification of trends and potential inefficiencies. Review collected by and hosted on G2.com.

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