Dust Reviews & Product Details

Dust brings all the power of AI to me in the same tool. I don't have to ask myself between wich LLM I choose choose or pay for, Dust give me access to all of them and will adapt them depending on my AI agents' needs. Its integration to all of my different knowledge sources and tools makes it vert personalized and give context to our AI agents. There support are reactive and the Onboarding is very efficient. Shout out to Gaëlle from the Parisian team, she has been incredible to get us started and make sure we take the most out of the tool.

In terms of pricing, I have to admit that it's getting confusing at the moment are they are switching to a "usage price" and will let you chosse between two different option (per seat or credit pool).

The interface is clear enough, the fact that the LLMs and agents are running on a server and not on your machine let you benefit from the power of AI without having to get a super powerful machine nor to keep your laptop on all the time. Review collected by and hosted on G2.com.

No major red flag, however the switch to their new pricing model is a concern for us and might brings some limitation in the future. Review collected by and hosted on G2.com.

Dust makes it genuinely easy to build agents. You can go from an idea to a working assistant in minutes, without needing engineering help. The connector and MCP ecosystem is a big part of that. Plugging into our existing tools meant our agents actually had the context they needed to be useful for support and RevOps work. On top of that, the value for money is hard to beat compared to other platforms we looked at. Review collected by and hosted on G2.com.

Nothing, best product ever, I recommend so far Review collected by and hosted on G2.com.

What I appreciate most about Dust is its user-friendly interface combined with powerful capabilities. The platform excels in three key areas: simplicity in creating and customizing AI agents, secure handling of company data, and seamless access to various LLM models. The ability to easily share information and collaborate with team members while maintaining data privacy makes it particularly valuable for business use. Love it! Review collected by and hosted on G2.com.

The main limitation is the lack of image generation capabilities. While Dust excels in text-based AI operations, having built-in image generation features would make it an even more comprehensive AI solution. Review collected by and hosted on G2.com.

As a marketer, I've enabled dust to help me create and organize my email campaigns. Something that would take me a dayish has been reduced to minutes. I was honestly floored.

It's easy. The connectivity right into hubspot made things so straightforward.

I can now launch more campaigns, more complex campaigns, and have a highly robust email marketing process that appropriately targets each of our segments in ways I wished I had more time to do before. Review collected by and hosted on G2.com.

I think the copywriting still needs some work. I find I have to prompt it a bit more than I’d like, but it’s workable.

When I’m building email campaigns in HubSpot using custom modules, things can get a bit buggy whenever I make manual edits. It’s not perfect, but it gets the job done. Review collected by and hosted on G2.com.

The ability to use all the latest models with high responsiveness and speed is appreciated. The agents and skills are powerful, too. Review collected by and hosted on G2.com.

I think the system could be more open and the UI more pleasant—making it easier to find past conversations—and Dust could be more proactive regarding knowledge. Review collected by and hosted on G2.com.

Easy to setup, use and v v v affordable! I love that I’ve been able to chain multiple agents together to get the results that I want. I still like to review what it’s creating but it’s good enough to not even need that! Thank you so much to the Dust team for such a fantastic product! Review collected by and hosted on G2.com.

I don’t think it’s something that I dislike, per se, but I wish I could connect to multiple accounts and emails without having to pay per seat for it. I’m a freelancer and that would be quite a nice change as I keep working across multiple clients and workspaces. This is a great product for teams, and still fantastic for freelancers like me, but it locks me in with just the one account which is a bit of a shame. I have found ways around it though 👀 Review collected by and hosted on G2.com.

Dust is the fastest path I've found to deploy real AI agents inside a small or mid-sized business, without months of setup or a dedicated tech team. For SMEs ecosystem, where resources are tight and expectations are high, that speed to value is everything. I can connect mine or a client's existing tools, build tailored agents on top of data, and have something working in days, not quarters. Review collected by and hosted on G2.com.

The onboarding curve for non-technical users is still steep. When I deployed Dust for my business, the platform itself is rarely the blocker, but getting the team to understand how to interact with agents, build and manage knowledge sources, and trust the outputs takes time and hand-holding. Pricing is also something I navigate carefully with clients: it can be hard to project costs at the start of a deployment, before you know how many users will actually adopt the platform and how intensively. Review collected by and hosted on G2.com.

The constant evolution of the product. In two years of use, I've watched Dust grow from a great idea into a genuinely indispensable tool for our team. The team ships meaningful updates regularly, and you can tell they are truly listening to their users. The platform is powerful, flexible, and it keeps getting better. It has changed the way we work, and I wouldn't go back. Review collected by and hosted on G2.com.

Honestly, the hardest part is keeping up with all the new features! Dust ships updates so frequently that it can be a challenge to stay on top of everything, integrate new capabilities into our workflows, and make sure the whole team is aware of what's possible. But to be clear, that's entirely on us, not on Dust. If anything, it's a good problem to have. The product moves fast, and sometimes we're the bottleneck, not the tool. Review collected by and hosted on G2.com.

I really appreciate the simplicity of using Dust and the access to different AI models. The ability to create custom agents in minutes is incredible, as it allows for the automation of repetitive or one-off tasks without manual intervention. The seamless connection with tools I use daily like Notion and Google Drive is a huge plus, allowing me to easily extract the necessary information. I also love the automation system that works very well and the ability to create complex automations that trigger regularly to extract and edit Google files. It's truly impressive. Review collected by and hosted on G2.com.

Sometimes, Dust evolves very quickly, with many new features being added over time (e.g., skills, pods). This makes the uses still under construction, and for someone who is not accustomed, the usage can be a bit more complex than it was a few months ago. Review collected by and hosted on G2.com.

Dust allows us to create agents that can access internal Slack threads when investigating issues. Cross-integrations have also helped us navigate existing knowledge articles, CRM and data center access, as well as other platform agents created by different teams. This means that, for specific tasks, we can use trained agents rather than the general Dust agent, which is a huge advantage. Review collected by and hosted on G2.com.

In my case, we have some limitations, such as access to Snowflake data centers and limited Asana access, which we use internally. Sometimes, even though we’ve granted access to internal tools, Dust still asks us to enable access when searching for data. Review collected by and hosted on G2.com.