# DocuSend Reviews **Vendor:** DocuSend **Category:** [Document Generation Software](https://www.g2.com/categories/document-generation) **Average Rating:** 4.5/5.0 **Total Reviews:** 13 ## About DocuSend The DocuSend Cloud-Based Mailroom is a no-contract-required solution for mailing your customer invoices and documents . Send US Mail and Email from a Single Cloud-Based Platform- DocuSend. Upload PDF and Mail. No monthly minimums or contracts. QuickBooks Online users save 33% off first DocuSend upload. See website for details. ## DocuSend Reviews ### 1. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeaneen B. | Senior Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about DocuSend?** PDFs are easy to upload, and managing multi-piece mail is straightforward. **What do you dislike about DocuSend?** There isn't anything I dislike about this tool. **What problems is DocuSend solving and how is that benefiting you?** Docusend allows us to mail forms and invoices as needed efficiently. ### 2. DocuSend **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about DocuSend?** DocuSend keeps documents safe while allowing team to acess. **What do you dislike about DocuSend?** It is fairly difficult to use for the first time. **What problems is DocuSend solving and how is that benefiting you?** It is helping the team keep files safe while also allowing them to be shared internally. ### 3. Mail documents quickly and easily with Docusend **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen K. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about DocuSend?** I work in the apartment industry, and using Docusend to mail certified mail and sensitive information has never been easier. It saves me a trip to the post office, and I am assured that my documents are delivered. Also great for sending balance notices/invoices to past residents! **What do you dislike about DocuSend?** Honestly, I cant think of anything I dislike! Very easy to use, affordable, and there is even a free trial! If I were to give any advice, however, it would be to increase marketing/awareness of Docusend. I am the only one in my company who uses this service, and this is only because I happened to stumble upon it when looking for certified postage online. **Recommendations to others considering DocuSend:** Docusend is great for anyone who is a landlord or in real estate/multifamily. A lot of sensitive documents need to be sent in this industry, including 3-Day notices, past due balances, etc. It is very time consuming to have to go to the post office for all of these needs- so Docusend saves a ton of time! **What problems is DocuSend solving and how is that benefiting you?** I use Docusend in the apartment industry. I am always sending out correspondence to current and past residents. A lot of the information I send is sensitive, or needs to be sent certified to guarantee the individual received it. Before Docusend, I needed to go to the post office, or order certified mail slips online. A lot of my letters would sit on my desk for days/weeks until I was able to get postage or certified mail slips. Now, with Docusend, it is so much easier to mail out regular documents, certified mail, and track delivery. **Official Response from Katherine Monestel:** > Thank you Kristen for your review. We are so glad that our certified mail feature is making life easier for you! And we are diligently working on increasing the awareness of DocuSend so more customers like you will find us! ### 4. Send your documents without leaving your desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about DocuSend?** Secure and on demand, available 24/24 7/7;Easy to use in the context of big companies.Plus you dont need any added equipment. The pay as you go service allows you to be efficient with the right cost.If I remember its around 0.80 usd per mail It can be used with any accounting, billing, invoicing or CRM software, on a standalone level or API integration level. Many of our customers use for example, QuickBooks for their accounting software.The amazing free trial allow you to give it a try so do not hesitate. There is a huge storage capacity which is amazing for the business. **What do you dislike about DocuSend?** Not suitable for a huge company as where I was, they stopped to use it because of the lack of interest in the long term. I dont like the design and the content strategy that I find too old school for daily use, they need to make it more friendly.The website visual is not adapted.I don't know that much about how safe it but I was using it to certify sensitive documents between us and our partners/resellers. **Recommendations to others considering DocuSend:** you have the free trial to make your proper opinion so just feel free to try it and you will find the right support for your business **What problems is DocuSend solving and how is that benefiting you?** I receive access to a proprietary portal that provides a six-month record of every file uploaded to the mailroom. It's really good as I always forget things but the fact that its record is amazing: you can reprint any document in case of a problem to prove things. You save time and it worth it. Sending signed document has never been that easy ### 5. Keep track of everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2020 **What do you like best about DocuSend?** Going from organizing physical documents to online documents that I can safely store and organize better has been a huge relief. The communication is stronger and we can keep everything digital while still able to keep on track with the clients. **What do you dislike about DocuSend?** I really haven't had much gripe with this platform. I think it would be nice if we could paid an annual fee rather than a monthly. **What problems is DocuSend solving and how is that benefiting you?** When I need to find a specific contract, I don't find myself digging through filing cabinets anymore. Wondering if I had filed in alphabetically correct to find it easier. With docusend I can find it so much quicker and specifics within the document. **Official Response from Katherine Monestel:** > Thanks for the review, but I think you're confusing DocuSend with a different service. DocuSend is a cloud-based mailroom for printing and mailing your PDF files of invoices, billing statements and letters. We are a pay as you go service, so there are no monthly or annual fees. You just pay when you use our service. ### 6. Great file sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Jemaica M. | Freelance Illustrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2020 **What do you like best about DocuSend?** Great to send documents without just using email attachments. easy to use and website is clean and beautiful. Its nice that they offer an extension program for gmail and outlook. They have easy guides to show you how to use the program. **What do you dislike about DocuSend?** The advanced security options are pretty costly for my needs **Recommendations to others considering DocuSend:** Great for sending documents, and they have a great free trial option you can see if it works for you easily **What problems is DocuSend solving and how is that benefiting you?** The analytics they offer are amazing, to see even how much time someone has been looking at the document you sent them! **Official Response from Katherine Monestel:** > Hi Jemaica for the review, but I think you might be confusing DocuSend with DocuSign. DocuSend is a cloud-based mail room and we print and mail invoices, billing statements and letters for our customers. Customers simply upload their PDF file and we print and mail it for them the next business day. ### 7. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about DocuSend?** Docusend allows for us to specifically track who has been in each document which is a really nice feature especially as it pertains to documents that contain sensitive information. **What do you dislike about DocuSend?** Docusend can sometimes be a pain in terms of a lot of users on one account. However, their customer service has been really great for getting our accounts completely organized. **What problems is DocuSend solving and how is that benefiting you?** Benefits for sure stay with their customer service team. We had accounts all over the place and we needed to combine to be able to save on costs. While it's not user friendly int he sense you cannot do it yourself which sucks - their team is great. ### 8. DocuSend is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about DocuSend?** easy to use features and free capacility **What do you dislike about DocuSend?** I am actually a real fan of this product. **Recommendations to others considering DocuSend:** I would definitely recommend the product to them. It's easy to use and there is a lot of storage capacity. You can also add team members and track the status of documents as a group. **What problems is DocuSend solving and how is that benefiting you?** I am solving the problem of sending signed documents to my clients fast! ### 9. Great tool for this period **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about DocuSend?** With docusend you can close deals or any have people and coworkers sign any contract from their home. Considering covid-19 era this is crucial for doing business **What do you dislike about DocuSend?** Sometimes it’s confusing to some users. They need to find a way to make it more user friendly for elderly people **What problems is DocuSend solving and how is that benefiting you?** We save time, paper and it’s a solution for the times we leave in right now. Plus we save money and time for not printing paperwork ### 10. Cost-efficient way to automate document mailing process **Rating:** 4.0/5.0 stars **Reviewed by:** Dammanjit Singh R. | Cloud Application Development Consultant/Architect (Salesforce), Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about DocuSend?** I like how it automatically extracts the addresses directly from the PDFs. **What do you dislike about DocuSend?** REST API integration needs improvements. **Recommendations to others considering DocuSend:** DocuSend reduces the cost of printing , can be integrated with REST API. Highly recommended **What problems is DocuSend solving and how is that benefiting you?** sending thousands of mails within minutes. ### 11. Great print & mail solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2020 **What do you like best about DocuSend?** DocuSend makes mailing invoices and documents extremely easy **What do you dislike about DocuSend?** I wish there were more options to mail documents **Recommendations to others considering DocuSend:** Great solution to save time and money. Consider all costs associated with doing it yourself - this is the better choice. **What problems is DocuSend solving and how is that benefiting you?** Automates the document mailing process. It's extremely convenient in that it overs the paper, envelope, printing, and mailing while providing me proper reporting **Official Response from Katherine Monestel:** > Thanks for your DocuSend review. We're glad that you're finding DocuSend easy to use to mail your invoices and other documents. We'd love to hear from you in regards to what other mail options you'd like to see! ### 12. our own mailroom **Rating:** 4.0/5.0 stars **Reviewed by:** Gayane K. | Broker, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about DocuSend?** no need to run to post office, works with our accounting system, We like how easy it s to print and mail no matter where documents go, and always have all document images saved **What do you dislike about DocuSend?** We are a small company and utilize this service twice a year as we are small company, but other than that, do not see any negative impact **What problems is DocuSend solving and how is that benefiting you?** save time send money , no need to rent equipment, or hire delivery service Great to send bulk mail to all our clients and prospects **Official Response from Katherine Monestel:** > Thank you for your review. Our goal is to help small businesses automate a very tedious and time-consuming process of mailing invoices and billing statements, saving them both time and money. And sounds like we succeeded! ### 13. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea S. | Program Manager, Dance, Performing Arts, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about DocuSend?** User friendly platform. Easy document sharing software. **What do you dislike about DocuSend?** Upload size is somewhat small. Wish this could integrate with other programs. Software crashes at time. **What problems is DocuSend solving and how is that benefiting you?** Sharing documents and data with potential customers Enhances materials Easy engagement tracking **Official Response from Katherine Monestel:** > Thanks for the review! We really appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, so the software designer would like to talk to you personally to learn why you're not getting the expected results. DocuSend allows you to upload large files with thousands of pages, and it works with any accounting, billing or CRM software, just by printing your pre-addressed file to PDF and uploading it to www.docusend.biz. We look forward to hearing from you again. ## DocuSend Discussions - [What is DocuSend used for?](https://www.g2.com/discussions/what-is-docusend-used-for) - [View DocuSend pricing details and edition comparison](https://www.g2.com/products/docusend/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+08%3A52%3A41+-0500&secure%5Bsession_id%5D=9c49df46-4158-4a11-a653-2cdbcdc9be24&secure%5Btoken%5D=02da89b5bef858390757e691194531e087c5d289911d212cb30780b2c02c425f&format=llm_user) ## DocuSend Features **Data Sources** - Software - Spreadsheets - Documents **Generation** - Templates - Automation - Branding **Delivery** - Workflow - Schedule - Batch **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Image-to-Text **Agentic AI - Document Generation** - Autonomous Task Execution ## Top DocuSend Alternatives - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - 4.7/5.0 (3,306 reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - 4.5/5.0 (4,527 reviews) - [Foxit PDF Editor](https://www.g2.com/products/foxit-pdf-editor/reviews) - 4.6/5.0 (3,388 reviews)