--- title: Dock Reviews meta\_title: 'Dock Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 481 reviews by the users' company size, role or industry to find out how Dock works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 481 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Dock Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Dock, finding it intuitive and accessible for all users. [(272 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1052978&qs=pros-and-cons#reviews) Users appreciate the **easy setup** of Dock, enabling quick organization and professional document sharing for teams. [(119 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1054298&qs=pros-and-cons#reviews) Users find Dock to be a **helpful one-stop portal** for managing projects and enhancing client onboarding experiences. [(115 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053800&qs=pros-and-cons#reviews) Users highlight the **easy setup** of Dock, enhancing usability and professionalism for their sales organization. [(108 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053995&qs=pros-and-cons#reviews) Users value the **centralized workspace** of Dock, enabling effective project management and streamlined client communication. [(107 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1054331&qs=pros-and-cons#reviews) Users note **limited customization options** that restrict their ability to tailor Dock to specific needs effectively. [(50 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=2266975&qs=pros-and-cons#reviews) Users desire **missing features** like workspace restoration and enhanced interaction options within Dock for better collaboration. [(41 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053180&qs=pros-and-cons#reviews) Users express frustration with the **missing functionality** in Dock, hindering efficient workspace management and communication. [(38 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053415&qs=pros-and-cons#reviews) Users face **integration issues** with Dock, particularly with embedding and limitations on field types and automations. [(37 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1054770&qs=pros-and-cons#reviews) Users find the **learning curve steep** for Dock, requiring time and effort to fully understand its functionality. [(35 mentions)](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053463&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dock ##### 1. Ease of Use Users appreciate the **ease of use** of Dock, finding it intuitive and accessible for all users. [ See 272 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1052978&qs=pros-and-cons#reviews) See Related User Reviews ![Jasmin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasmin T.") JT Jasmin T. 4.5/5 "Effortless Project Management, Needs Better Text Formatting" What do you like about Dock? I like how Dock makes it easy to share content, which is great for project management and sharing content with clients. It saves time and makes managi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A true end-to-end client experience in one platform" What do you like about Dock? Dock has been a game changer for our team. It allowed us to finally bring our entire client journey into one consistent platform and experience. We us ##### 2. Setup Ease Users appreciate the **easy setup** of Dock, enabling quick organization and professional document sharing for teams. [ See 119 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1054298&qs=pros-and-cons#reviews) See Related User Reviews ![Kale B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kale B.") KB Kale B. Mid-Market (51-1000 emp.) 5.0/5 "Exceptionally Easy to Use and Well-Organized" What do you like about Dock? I love the ease of use and how well it is organized. The implementation process is also very straightforward. I use it almost daily and love how many ![Dean H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean H.") DH Dean H. 3.5/5 "Effortless Setup, Valuable Traction Insights" What do you like about Dock? I use Dock to send information to prospects, and it's a great hub for product information that allows prospects to easily share our product info inter ##### 3. Helpful Users find Dock to be a **helpful one-stop portal** for managing projects and enhancing client onboarding experiences. [ See 115 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053800&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Hands-On Implementation and Valuable for Go-to-Market Teams" What do you like about Dock? The implementation process is extremely hands on and the product itself is useful for our go to market team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A true end-to-end client experience in one platform" What do you like about Dock? Dock has been a game changer for our team. It allowed us to finally bring our entire client journey into one consistent platform and experience. We us ##### 4. Easy Setup Users highlight the **easy setup** of Dock, enhancing usability and professionalism for their sales organization. [ See 108 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053995&qs=pros-and-cons#reviews) See Related User Reviews ![Dean H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean H.") DH Dean H. 3.5/5 "Effortless Setup, Valuable Traction Insights" What do you like about Dock? I use Dock to send information to prospects, and it's a great hub for product information that allows prospects to easily share our product info inter ![Yaadvinder S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yaadvinder S.") YS Yaadvinder S. 5.0/5 "Easy to Use with Collaborative Features, Minor Performance Hiccups" What do you like about Dock? I like that Dock is easy to use, which makes it straightforward for tracking and documentation tasks. I also appreciate the 'Rooms' feature, which mak ##### 5. Centralization Users value the **centralized workspace** of Dock, enabling effective project management and streamlined client communication. [ See 107 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1054331&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A true end-to-end client experience in one platform" What do you like about Dock? Dock has been a game changer for our team. It allowed us to finally bring our entire client journey into one consistent platform and experience. We us ![Ludovica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ludovica D.") LD Ludovica D. 4.0/5 "Simple, Efficient Internal Enablement Tool with Excellent Support" What do you like about Dock? I like that Dock is simple and straightforward, which makes it easy to use for internal enablement. It helps to have all the documents our teams need ### 5 Cons or Disadvantages of Dock ##### 1. Limited Customization Users note **limited customization options** that restrict their ability to tailor Dock to specific needs effectively. [ See 50 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=2266975&qs=pros-and-cons#reviews) See Related User Reviews KA Kyle A. Mid-Market (51-1000 emp.) 5.0/5 "Dock Makes Onboarding Effortless and Organized" What do you dislike about Dock? The main limitation (or, "it would be nice to have...") that we’ve experienced is around automated emails. While reminder emails for assigned tasks wo ![Jesse H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse H.") JH Jesse H. Mid-Market (51-1000 emp.) 4.5/5 "Revolutionized Our Sales Process with Pricing Proposals, Centralized Resources & Real-Time Tracking" What do you dislike about Dock? One common frustration is the pricing proposal section, which can feel pretty limited if you’re trying to build out complex or highly customized quote ##### 2. Missing Features Users desire **missing features** like workspace restoration and enhanced interaction options within Dock for better collaboration. [ See 41 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053180&qs=pros-and-cons#reviews) See Related User Reviews KA Kyle A. Mid-Market (51-1000 emp.) 5.0/5 "Dock Makes Onboarding Effortless and Organized" What do you dislike about Dock? The main limitation (or, "it would be nice to have...") that we’ve experienced is around automated emails. While reminder emails for assigned tasks wo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Essential, Affordable, and Intuitive Platform for Sales and Onboarding" What do you dislike about Dock? They have a lot of great plugins you can embed into various pieces of a client portal, not everything we use is supported but I'm sure over time their ##### 3. Missing Functionality Users express frustration with the **missing functionality** in Dock, hindering efficient workspace management and communication. [ See 38 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053415&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Clean Interface and Seamless Material Sharing" What do you dislike about Dock? The security access aspect of it can be a bit clunky as it asks prospects to share their email even when accessing the link through the initial email ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Essential, Affordable, and Intuitive Platform for Sales and Onboarding" What do you dislike about Dock? They have a lot of great plugins you can embed into various pieces of a client portal, not everything we use is supported but I'm sure over time their ##### 4. Integration Issues Users face **integration issues** with Dock, particularly with embedding and limitations on field types and automations. [ See 37 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1054770&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Hands-On Implementation and Valuable for Go-to-Market Teams" What do you dislike about Dock? Certain integrations do not work exactly as expected, but the team has been helpful in trouble shooting ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A true end-to-end client experience in one platform" What do you dislike about Dock? There is honestly very little to dislike. If I had to note one area for improvement, it would be expanding the number of native integrations with addi ##### 5. Learning Curve Users find the **learning curve steep** for Dock, requiring time and effort to fully understand its functionality. [ See 35 mentions ](https://www.g2.com/products/dock/reviews?filters%5Bsentiment_snippet%5D=1053463&qs=pros-and-cons#reviews) See Related User Reviews MN Megan N. Mid-Market (51-1000 emp.) 4.0/5 "Easy Customer Onboarding and Progress Tracking" What do you dislike about Dock? Learning how to best set it up to meet our use case took a couple of tries, but we were able to eventually figure it out. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Essential, Affordable, and Intuitive Platform for Sales and Onboarding" What do you dislike about Dock? They have a lot of great plugins you can embed into various pieces of a client portal, not everything we use is supported but I'm sure over time their ## Top-Rated Alternatives [ ![trumpet](https://images.g2crowd.com/uploads/product/hd_favicon/70ae5701fc6d0ee7b1341cc6ab83fa78/trumpet.svg "trumpet") trumpet 4.7/5(1,344) ](https://www.g2.com/products/trumpet/reviews) [ ![Aligned](https://images.g2crowd.com/uploads/product/hd_favicon/3ae3659db38ccbbafaea4cbdf006ded2/teamaligned.svg "Aligned") Aligned 4.6/5(1,313) ](https://www.g2.com/products/teamaligned/reviews) [ ![GetAccept](https://images.g2crowd.com/uploads/product/hd_favicon/e6889f440c0cb205dbd1ef1d76a18c56/getaccept.svg "GetAccept") GetAccept 4.6/5(1,267) ](https://www.g2.com/products/getaccept/reviews) [ View All Alternatives ](https://www.g2.com/products/dock/competitors/alternatives) AL Alastair L. 12/9/2025 "Streamlined Onboarding with Intuitive Design" 4/5 What do you like best about Dock? I use Dock as a collaborative onboarding space for our customers and really appreciate the ease of use in designing the templates, which just look good without having to spend a lot of time formatting. It also gives us the flexibility to create an engaging workplace that customers can interact with and helps in providing all the key information in one place. We've just started using multiple workspaces across the customer journey and I enjoy the analytics. It's been helpful because it reduced our demo time to prospects by providing them with all the relevant material. Review collected by and hosted on G2.com. What do you dislike about Dock? I find that a lot of the information from Salesforce doesn't flow through like we require. It would be better if Dock opened up to more custom objects, which would let us provide more information about the subscription the customer has directly in Dock without having to double entry. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? Dock gives us the flexibility to create an engaging workplace. It simplifies onboarding by consolidating key information in one place and reduces demo time by providing prospects with relevant materials. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LD Lindsay D. Mid-Market (51-1000 emp.) 12/9/2025 "Efficient Implementation Management tool" 4/5 What do you like best about Dock? I use Dock for SaaS implementation project management because it allows me to place all implementation content in one place, easily accessible by our internal team and our customers. I like that I can link out to different areas of Dock when I want to direct someone to particular information within a page. I can share notes via email and link to that week's note section, and I can link to a presentation we discussed by linking to the exact spot in Dock, which means less digging for the customer team. Creating templates was relatively easy, and I like that there are different types of standard sections to choose from, instead of having to start from scratch. I also like the Salesforce integration. Review collected by and hosted on G2.com. What do you dislike about Dock? In a task list, I wish I could enter a person's name ad-hoc, rather than entering their email address. The calendar widget could be easier to use. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? I use Dock for SaaS implementation project management; it centralizes content, making it easily accessible for our internal team and customers. I can link directly to specific information, saving time for the customer team by reducing unnecessary digging. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TH Tom H. Growth Marketing Manager Mid-Market (51-1000 emp.) 12/9/2025 "Fast to launch digital sales rooms with an intuitive UI, and amazing customer success team." 4/5 What do you like best about Dock? Dock is very easy to use for both our team and our prospect, so adoption was quick and training was minimal. Implementation was straightforward, and the HubSpot integration was easy to set up and fit naturally into our workflow. Their Customer Success team, especially Madison has also been excellent! They are really responsive and genuinely helpful whenever we’ve had questions and always happy to jump on a call or lend a hand to help us out. Review collected by and hosted on G2.com. What do you dislike about Dock? Honestly I haven't had any major issues with Dock outside of a small bug. One small annoyance is around creating templates from the template library by cloning existing templates here rather than directly within a digital sales room. Building inside a room is super simple, but when creating a bunch of similar templates it would be great to be able to build them from the library as well. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? Dock solves the problem of scattered sales collateral, outdated PDFs can be update easily by our team internally and inconsistent buyer handoffs are standardised by centralising everything in one place that everyone can see. This makes it so much easier for prospects to find what they need, reduces back-and-forth, and helps our team run a more consistent process and gain insights of when prospects are engaging with any collateral. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/9/2025 "Streamlines Renewal Processes for Account Managers" 4.5/5 What do you like best about Dock? As an account manager, I'm able to use dock to help my customers be more successful with the platform. I can use it as a one stop portal for them to be able to stay aligned on our project plans, keep up to date on our product updates, as well as refer back to previous meetings we've had. It definitely has the biggest impact at renewal. I'm able to have all the resources they need in one place - their previous contract, their renewal pricing, product adoption + links to all relevant resources for security questionnaires. Review collected by and hosted on G2.com. What do you dislike about Dock? There's probably a bit more that could be done to be more customisable, sometimes the pre built templates are quite rigid. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? When it comes time to renewal. I'm able to see when customers have been reviewing their dock space, and what data they're looking at. This helps me to keep on top of the progress. Integrating with gong is great too as it shows the dock usage from the customer alongside any renewal discussions we're already having Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lukas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lukas S.") LS Lukas S. 12/8/2025 "Intuitive Onboarding Tool for B2B Onboarding Coordination" 3.5/5 What do you like best about Dock? I really like Dock's intuitive user interface and clean layout, which makes it very easy to use. The shared view is the most useful feature for me, as it allows us to create separate tabs for different use cases and product onboardings. Within these, I can create checklists, post slides, and maintain an end-to-end schedule for the customer, making it easy to track specific onboarding milestones. Additionally, being able to update things internally and have the customer see them in a single point of reference, instead of sending multiple emails, is a big plus. Overall, the setup was generally intuitive. Review collected by and hosted on G2.com. What do you dislike about Dock? I think more ease of training materials and clarity on how to get to them early on would be useful. Right now, I'm mostly relying on my team members. It would be nice to have a high-level overview, maybe from a quick FAQ document or something easily found within the Dock platform. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? I use Dock to create a single point of reference for customer onboarding, updating it internally so customers can track progress without emails. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![PB N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PB N.") PN PB N. Project Administrative Assistant I 12/8/2025 "Streamlined Client Onboarding with Customizable Ease" 5/5 What do you like best about Dock? I like that Dock is very customizable and agile, making it simple to use. It allows me to create a lot of inserts like links, photos, and PDFs which I can directly insert for the client's onboarding. This makes it easier for them to see what inserts or files we need to send, as they can directly view everything. The customizable nature of Dock makes it 100% usable and very useful for streamlining interactions with clients. The insert capabilities like adding updated PDFs or new links are really valuable for making the client onboarding system very usable for each client. Review collected by and hosted on G2.com. What do you dislike about Dock? I want to improve Dock with a wider range of colors, especially in the title part. The color options feel limited, and I want something more flexible where I can randomly change colors. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? I use Dock to streamline client onboarding, making it simpler for clients to understand project timelines and details. It offers easy accessibility, customizable features, and allows direct insertion of files, which enhances communication and usability. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LF Leah F. 12/8/2025 "Streamlined Client Communication with Evolving Features" 5/5 What do you like best about Dock? I like that Dock is always evolving and I get notifications of updated features all the time. It's also extremely easy for me to reach tech support, and the communication style is always friendly and helpful to get problems resolved quickly. I think the most valuable feature for us is the proposal sign-off feature, which allows us to have a concrete moment where clients agree to the scope of work and sign off on it, providing a point of demarcation to begin projects. Additionally, it took almost no time to get aligned with the software, and we were able to incrementally improve our client-facing presentation using the tools Dock has embedded to enhance graphic design and branding. Review collected by and hosted on G2.com. What do you dislike about Dock? Some features needed improvement, particularly the exports of final scope of work PDFs. Not everyone is comfortable viewing their project as a website style, and some executives still request PDFs of our full presentation proposal, which is difficult to export from Dock and ultimately needs to be rebuilt in another platform. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? Dock streamlines our communication by holding all files in one place, enhancing organization and client confidence. Clients can access any shared work anytime, ensuring they feel informed and connected. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Héloïse S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Héloïse S.") HS Héloïse S. Strategic Accounts, EMEA 12/8/2025 "Great Centralized Content Hub to share with Clients and Prospects" 4/5 What do you like best about Dock? I use Dock to create a dedicated content library for my prospective clients. I like that it enables all information to be in one single page. The UI is something I appreciate, as it allows me to follow in real-time what my prospects are checking. I really value the fact that I can duplicate my previous workspace within seconds. The workspace feature is particularly valuable as it enables me to have all my company information, videos, recordings, and use-cases in one single place for prospects to always refer to and forward. Review collected by and hosted on G2.com. What do you dislike about Dock? I find the upload of Excel files not well displayed on the page and the process isn't user-friendly since you have to upload it where it says 'upload PDF'. Also, I cannot personalize the URL link, which is a feature that competitor tools offer. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? I use Dock to create a dedicated content library for prospective clients, enabling all information on a single page. It allows me to track prospect engagement in real-time and duplicate workspaces quickly for efficient use. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jason D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason D.") JD Jason D. 12/8/2025 "Empowers Client Communication with Room for Improvements" 4/5 What do you like best about Dock? I like having a place where clients can go and feel that there's a location where they can get information without having to ask us directly or visit a website. It's like having a website that's customized specifically for them. This makes their information secure, and they can share the information they need with us. It's also great that clients can pull information about the services we offer and see a corporate snapshot of where we are in the process of going live with certain parts of our services. Review collected by and hosted on G2.com. What do you dislike about Dock? I would love to see a way for Dock to alert clients better, maybe via text message or something along those lines. The emails that come through don't really differentiate between a customer just viewing the website and when they take an action or make a communication. I would prefer alerts to highlight actual actions rather than passive activity. Also, the setup was a little complicated, and there's some confusion around how template updates can be applied to all clients at once, which would be really useful. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? Dock provides a singular place for clients to access resources, review past conversations, book meetings, and store documents, enhancing communication between my company and clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kaitlyn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn A.") KA Kaitlyn A. 12/5/2025 "Streamlined Customer Onboarding with Dock" 4.5/5 What do you like best about Dock? I use Dock to help with customer onboarding as a Customer Success Manager. Dock is a great way to provide a "home base" for customers for important information and help them keep track of the implementation phases. I like that Dock can be used as a tool for both the sales and customer success teams, helping keep us on the same page within the go-to-market team. Dock does a good job of keeping records and everything in one place, and of tracking customer activity. Review collected by and hosted on G2.com. What do you dislike about Dock? Sometimes, not everything we need is in the Dock, so we have to look elsewhere to find the resources we need. It would be nice to have an easier way for customer success managers to add and upload new materials and resources without having to request them from an admin. Review collected by and hosted on G2.com. What problems is Dock solving and how is that benefiting you? I use Dock for customer onboarding as a landing page for resources, providing a single source of truth. It keeps the sales and customer success teams aligned and organized. Before, we were sending way too many links and PDFs to customers via email. This is much more user-friendly. Review collected by and hosted on G2.com. 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