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Dialpad

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4,694 reviews
  • 3 profiles
  • 16 categories
Average star rating
4.4
Serving customers since
2011
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Dialpad Reviews

Review Filters
Profile Name
Star Rating
3159
1152
240
63
77
Mike F.
MF
Mike F.
03/11/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Easy Call Transcripts & Robust History, but Account Deactivation Is Difficult

Easy to use, transcripts of calls can be emailed, call history is detailed and robust -- which is huge for a business.
Verified User in Sports
US
Verified User in Sports
03/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Dialpad Connect: User-Friendly, Feature-Rich, and Powered by Real-Time AI Transcription

Dialpad Connect is very user-friendly and offers real-time AI transcription that helps summarize calls and chats. It’s cloud-based and includes a lot of features that our previous communication platform didn’t have, which makes it a more capable option for our needs.
Verified User
G
Verified User
02/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Revolutionized Our Customer Support with Real-Time Control

I really appreciate the real-time visibility that Dialpad Support offers. The live dashboards are very helpful because they make it easy to see who’s available, how long customers are waiting, and where any bottlenecks might be forming, allowing us to react quickly instead of just guessing. The call transcripts and recordings are great, making coaching a lot easier and cutting down on back-and-forth when issues need reviewing. I also like how simple it is to adjust call routing or queue settings without needing any technical help. The setup feels like it's truly built for teams that manage support volume daily, not just handle basic call operations.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011