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Dialpad

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4,697 reviews
  • 3 profiles
  • 16 categories
Average star rating
4.4
Serving customers since
2011
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Dialpad Reviews

Review Filters
Profile Name
Star Rating
3159
1153
242
63
77
Kaylee M.
KM
Kaylee M.
03/17/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Convenient CRM-Synced Calling, but Glitches and Unsubscribe Prompts Get in the Way

Dialpad is a convenient tool for a company to offer to employees in lieu of providing a mobile work phone. It houses all customer information & interactions directly through the app that can also sync to other CRM softwares such as salesforce.
Verified User in Education Management
UE
Verified User in Education Management
03/17/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Click-to-Call Is Great, But the Experience Needs Improvement

The click-to-call feature is very convenient and helps streamline the calling process, making it quick and efficient to connect with leads. The ability to call through a list of leads is also a strong advantage, as it supports productivity and helps maintain a consistent outreach flow without needing to switch between multiple tools.
Beatriz M.
BM
Beatriz M.
Document Analyst at Xerox Buiness Services
03/11/2026
Validated Reviewer
Review source: Organic

Greater tool for basic users

Basic gestures are simple to use almost self explanatory, I had admins rights and it was a little bit complicated you need to read all of the options on the settings to be able to add, remove people and I handled different departments and lines so it was a bit more dificult.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011