Dialpad

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4,932 reviews
  • 5 profiles
  • 18 categories
Average star rating
4.4
Serving customers since
2011

Dialpad Solutions

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Dialpad Connect

4,216 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Dialpad Support

713 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Surfboard WFM

3 reviews

Surfboard provides customer service teams with simpler, smarter and fairer planning tools so they can organise themselves to delight customers with quick response times without burning out their team.

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Dialpad AI Meetings

0 reviews

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Dialpad AI Sales Center

0 reviews

Profile Name

Star Rating

3286
1241
256
65
81

Dialpad Reviews

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Profile Name
Star Rating
3286
1241
256
65
81
Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
10/19/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Good Phone Service

I enjoy the AI Integration feature because it transcribe notes.
SM
Shaq M.
director of operationsMid-Market (51-1000 emp.)
10/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Dialpad Connect Experience

Dialpad connect is a fairly useful software. We migrated from RingCentral after using them for a few years. Our CRM integrates with Dialpad and that was one of the reasons why. Their product is solid. As a newer company, there is room for improvement, but they have all the core features.
Vic B.
VB
Vic B.
IT Administrator IIMedical DevicesSmall-Business (50 or fewer emp.)
09/24/2026
Validated Reviewer
Verified Current User
Review source: Organic

Intuitive Layout, Easy Adoption, and Solid Admin Performance

I enjoy the fact it works and the layout is fairly intuitive. Its not hard to learn where to go and how to use as a user, most of our users dont even need any type of training. Pricing isnt too bad compared to mobile lines we have with Tmobile. Even the admin side of the program works just fine and performs well.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com