Dialpad

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4,981 reviews
  • 4 profiles
  • 18 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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Verified User
U
Product Specialist
Small-Business (50 or fewer emp.)
5/5

Dialpad Support offers a user-friendly interface that simplifies managing customer calls and conversations, making it easier to stay organized. The AI features, such as call summaries and transcripts, enhance efficiency, although accuracy can vary with accents and background noise.

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Summarized using AI
Verified User in Higher Education
EH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
Translated Using AI

A game changer for contact center technology.

There really arnt any. We haven’t had a lot of neee for support as the platform is easy to use.
Arunprakash P .
A
Arunprakash P .
CEOSmall-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Dialpad Support Helps Boost Leads and Customer Interactions

Dialpad supports is really supporting my team in the Business to increase my leads and helping my customers to solve the issue and doubts. Really helping in boosting business. Increasing the customer interaction

About

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com