---
title: Dial 72 Reviews
meta_title: 'Dial 72 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Dial 72 works for a business like yours.
date_modified: '2026-09-23'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Dial 72 Reviews
**Vendor:** Dial 72  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)
## About Dial 72
Dial72 is an AI receptionist platform built specifically for HVAC contractors. It helps heating and cooling companies answer inbound customer calls, capture service details, schedule appointments, handle after-hours inquiries, and identify urgent situations that may require escalation. Dial72 is designed around common HVAC workflows, including maintenance calls, no-cooling and no-heat requests, replacement opportunities, and service scheduling. The platform helps HVAC businesses reduce missed calls, improve customer response times, and keep the front office organized without relying on staff to answer every call manually.






- [View Dial 72 pricing details and edition comparison](https://www.g2.com/products/dial-72/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-23+23%3A08%3A07+-0500&secure%5Bsession_id%5D=f3eea517-8aed-417b-aca0-2656adf6165e&secure%5Btoken%5D=b40dcd2badd59c2a0e5ba91753c348a474fd20ba44cf3ba3a6ae9828216fb99d&format=llm_user)

## Dial 72 Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

## Top Dial 72 Alternatives
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