It’s fully customisable, and the support from the team has been great. Review collected by and hosted on G2.com.

As an admin, I don’t find it very user-friendly for a non-tech person. Review collected by and hosted on G2.com.

Amazing team from DevRev who take every feedback seriously and work on it was well, they have feature and automations which have made like quite easy for us. Review collected by and hosted on G2.com.

Sometimes the proposed feedbacks are actioned sloe Review collected by and hosted on G2.com.

DevRev connects engineering, product, and support teams through a shared system of record, reducing silos.

With integrated AI and automation, it streamlines workflows and improves visibility across the product lifecycle. Review collected by and hosted on G2.com.

One minor dislike is that DevRev’s interface can feel overwhelming at first due to its wide range of integrated features, requiring a bit of a learning curve for new users. Review collected by and hosted on G2.com.

It’s easy to use and allows customization for the company I work Review collected by and hosted on G2.com.

It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly Review collected by and hosted on G2.com.

-Easy way to collaborate with the team

-Felt like I didn't need training, it was that user friendly Review collected by and hosted on G2.com.

The email alerts can be excessive, especially if it is something that I do not really need to be updated on. Review collected by and hosted on G2.com.

Overall, Dev Rev's platform is fairly intuitive and easy to use. Review collected by and hosted on G2.com.

Sometimes it can be difficult to fin all the open tickets. Review collected by and hosted on G2.com.

The support team is always very quick to reply and offer to have a call.

Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues. Review collected by and hosted on G2.com.

I do not find the 'sentiment' feature helpful. DevRev does not allow me to copy a ticket to create a new (similar) one because this field cannot be removed or modified.

Also, the sentiment often does not match the tone of the conversation.

Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'. Review collected by and hosted on G2.com.

DevRev has significantly fine tuned our engineering and customer-centric operations. Managing roadmaps in DevRev is easy, enabling seamless alignment between teams. The custom dashboards help us measure sprint quality and track team efficiency with real-time insights. We can effortlessly track the number of issues worked on for each module or enhancement every quarter, improving visibility and decision-making. With collaborative roadmaps and tailored features, our teams have become more transparent, and productive. I highly recommend DevRev for any organization looking to enhance efficiency, project tracking, and overall team performance. Review collected by and hosted on G2.com.

I wouldn't say there are much downsides.Their customer support team is always available on slack whenever I face any issues. Review collected by and hosted on G2.com.

There are helpful tools to polish your messages Review collected by and hosted on G2.com.

It's not easy to locate issues or tickets using the seach tool Review collected by and hosted on G2.com.

As a leader in Customer Services and Support, I’m thrilled with the customer-centric vision DevRev embodies. The platform is ideal for overseeing support tickets, platform incidents, and customer-driven change requests, all through a streamlined, intuitive interface. It’s easy to navigate and provides the insights leaders need to stay on top of a high volume of critical work items.

Our onboarding experience with DevRev has been exceptional. Their team initially developed the customizations we needed to get up and running quickly, adapting the platform to our requirements. Now, they’re advancing toward a self-service model that empowers my teams to iterate faster and deliver even better experiences to our customers. This evolution is enabling smoother workflows and more agility in meeting customer needs.

The platform has become indispensable in aligning our teams around customer needs. DevRev has also enabled closer collaboration between our support and engineering teams, which has been particularly impactful in managing customer-facing incidents. Its flexibility allows us to adapt as needs evolve. For any leader committed to operational excellence and a customer-first approach, DevRev is a fantastic solution. Review collected by and hosted on G2.com.

Some of the platform’s features are still maturing, which can occasionally create workflow limitations. That said, the DevRev team has been highly responsive to feedback, and we’ve seen steady improvements that enhance usability and functionality. Review collected by and hosted on G2.com.