Deskpro Pros and Cons: Top 5 Advantages and Disadvantages

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Users appreciate the ease of use of Deskpro, benefiting from its flexible, friendly interface and smooth integrations. (19 mentions)

Users value the flexibility and functionality of Deskpro, appreciating its customizable features and smooth upgrade process. (16 mentions)

Users value the flexibility and helpful support of Deskpro, enhancing their help desk operations efficiently. (13 mentions)

Users praise the responsive customer support of Deskpro, which eases the transition and enhances the overall experience. (11 mentions)

Users appreciate the customizability of Deskpro, enabling tailored interfaces and functionalities that suit specific needs. (11 mentions)

Users report ticketing issues such as new tickets being created unexpectedly, affecting effectiveness and support responsiveness. (9 mentions)

Users find the limited features of Deskpro's editor frustrating, especially when creating knowledge base articles. (7 mentions)

Users face issues with ticket management, experiencing confusion in ticket merging and frequent system dropouts. (7 mentions)

Users find the Deskpro interface not intuitive, experiencing difficulty with navigation and feature settings. (6 mentions)

Users find the UX issues in Deskpro challenging, with a cluttered interface and slow performance affecting usability. (6 mentions)

5 Pros or Advantages of Deskpro

1. Ease of Use

Users appreciate the ease of use of Deskpro, benefiting from its flexible, friendly interface and smooth integrations.

See 19 mentions

See Related User Reviews

Paul C.

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Ticket Management with Minor Formatting Hiccups"

What do you like about Deskpro?

I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the

Johnathan A.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to learn and full of function"

What do you like about Deskpro?

Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be

2. Features

Users value the flexibility and functionality of Deskpro, appreciating its customizable features and smooth upgrade process.

See 16 mentions

See Related User Reviews

Paul C.

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Ticket Management with Minor Formatting Hiccups"

What do you like about Deskpro?

I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the

Johnathan A.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to learn and full of function"

What do you like about Deskpro?

Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be

3. Helpful

Users value the flexibility and helpful support of Deskpro, enhancing their help desk operations efficiently.

See 13 mentions

See Related User Reviews

Paul C.

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Ticket Management with Minor Formatting Hiccups"

What do you like about Deskpro?

I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the

Johnathan A.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to learn and full of function"

What do you like about Deskpro?

Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be

4. Customer Support

Users praise the responsive customer support of Deskpro, which eases the transition and enhances the overall experience.

See 11 mentions

See Related User Reviews

Johnathan A.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to learn and full of function"

What do you like about Deskpro?

Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be

Hamish M.

Enterprise (> 1000 emp.)

3.5/5

"Efficient Project Management, Needs UI Enhancements"

What do you like about Deskpro?

I like that Deskpro is easy to manage and link tickets across the entire team, and ticket reference numbers mean the whole team can support. The colla

5. Customizability

Users appreciate the customizability of Deskpro, enabling tailored interfaces and functionalities that suit specific needs.

See 11 mentions

See Related User Reviews

Johnathan A.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to learn and full of function"

What do you like about Deskpro?

Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be

Reg G.

4.5/5

"Highly Configurable with Seamless Onboarding"

What do you like about Deskpro?

I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want. I really like the integration with Shortcut, eliminatin

5 Cons or Disadvantages of Deskpro

1. Ticketing Issues

Users report ticketing issues such as new tickets being created unexpectedly, affecting effectiveness and support responsiveness.

See 9 mentions

See Related User Reviews

R K.

Mid-Market (51-1000 emp.)

2.0/5

"Good Tracking Features, But Poor Mobile UX"

What do you dislike about Deskpro?

I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors.

Reg G.

4.5/5

"Highly Configurable with Seamless Onboarding"

What do you dislike about Deskpro?

The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used.

2. Limited Features

Users find the limited features of Deskpro's editor frustrating, especially when creating knowledge base articles.

See 7 mentions

See Related User Reviews

Johnathan A.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to learn and full of function"

What do you dislike about Deskpro?

Knowledgebase article creation I find to be pretty frustrating. There are little nuances like numbering that can be impossible to correct. They do off

R K.

Mid-Market (51-1000 emp.)

2.0/5

"Good Tracking Features, But Poor Mobile UX"

What do you dislike about Deskpro?

I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors.

3. Ticket Management

Users face issues with ticket management, experiencing confusion in ticket merging and frequent system dropouts.

See 7 mentions

See Related User Reviews

R K.

Mid-Market (51-1000 emp.)

2.0/5

"Good Tracking Features, But Poor Mobile UX"

What do you dislike about Deskpro?

I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors.

Reg G.

4.5/5

"Highly Configurable with Seamless Onboarding"

What do you dislike about Deskpro?

The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used.

4. Not Intuitive

Users find the Deskpro interface not intuitive, experiencing difficulty with navigation and feature settings.

See 6 mentions

See Related User Reviews

Paul C.

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Ticket Management with Minor Formatting Hiccups"

What do you dislike about Deskpro?

When writing a ticket or a note with the HTML-based editor, it allows you to place an image either inline with the text, or left- or right-justified w

R K.

Mid-Market (51-1000 emp.)

2.0/5

"Good Tracking Features, But Poor Mobile UX"

What do you dislike about Deskpro?

I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors.

5. UX Issues

Users find the UX issues in Deskpro challenging, with a cluttered interface and slow performance affecting usability.

See 6 mentions

See Related User Reviews

Paul C.

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Ticket Management with Minor Formatting Hiccups"

What do you dislike about Deskpro?

When writing a ticket or a note with the HTML-based editor, it allows you to place an image either inline with the text, or left- or right-justified w

Johnathan A.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to learn and full of function"

What do you dislike about Deskpro?

Knowledgebase article creation I find to be pretty frustrating. There are little nuances like numbering that can be impossible to correct. They do off

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Kara N.

admin

Small-Business (50 or fewer emp.)

5/15/2024

"glitchy"

4/5

What do you like best about Deskpro?

Organization of our tickets in one convenient place. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Deskpro tends to be glitchy and prevents us from using it successfully on a frequent basis. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

5/20/2024

"Deskpro review"

3.5/5

What do you like best about Deskpro?

Information is all in one place, able to have more than one case open, information is very clear, history Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Some cases close after a period of time. Some information changes when you change a case from Quotes to Finance Review collected by and hosted on G2.com.

Erik J.

Small-Business (50 or fewer emp.)

5/5/2024

"DeskPro review"

3.5/5

What do you like best about Deskpro?

Customizable.

The support.

The HelpCentre is Easy to det up Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Feels a bit slow in development, for exempel no AI yet. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

5/28/2024

"Provides a lot of functionality and useful to sort out work loads into manageable chunks."

3.5/5

What do you like best about Deskpro?

Lots of customisability to support various needs and use cases. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

User interface is unclear at times and takes time to learn your way around it. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/21/2024

"Helpful IT Support Ticketing Software at Competitive Price"

3.5/5

What do you like best about Deskpro?

Easy to manage support tickets with customers Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

DeskPro doesn't always QA their stuff so the functionality is sometimes wonky Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

5/20/2024

"Quick and easy to use"

3.5/5

What do you like best about Deskpro?

Its ease of use and layout. The number of features to allow sorting of incoming tickets. The ease of implementation and integration. Great customer support if you have any issues. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

No notifications on updates to tickets either in the system or via email/teams Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

5/15/2024

"Deskpro does everything a ticket system needs to do, but not much more than that."

2.5/5

What do you like best about Deskpro?

Tickets are easy to manage, and visibility of what other agents are doing is great. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

The 'horizon' update was heavily focused on visual updates and hindered a lot of functionality Deskpro previously had. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

5/21/2024

"Mostly good"

3/5

What do you like best about Deskpro?

Easy to use

The tickets can be seen at one place. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

Not very intuitive. Search for keywords has bugs. Review collected by and hosted on G2.com.

Kim G.

Mid-Market (51-1000 emp.)

7/11/2023

"Affordable, Configurable Help Desk"

3.5/5

What do you like best about Deskpro?

It's very customizable and relatively easy to use. Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

The reporting is difficult to customize to the same extent as the tickets and data input. Review collected by and hosted on G2.com.

Paul C.

Mid-Market (51-1000 emp.)

3/8/2023

"Excellent experience from start to finish"

5/5

What do you like best about Deskpro?

DeskPro has transformed how we work on a daily basis, we had previously been using a custom built Helpdesk system and their support was awful, since moving to DeskPro the support has been fantastic and all our requests have been accommodated.

We're very happy with our move to DeskPro! Review collected by and hosted on G2.com.

What do you dislike about Deskpro?

We haven't found anything yet, everything is working as expected! Review collected by and hosted on G2.com.