--- title: Deskpro Reviews meta\_title: 'Deskpro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 98 reviews by the users' company size, role or industry to find out how Deskpro works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 98 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Deskpro Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. [(19 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295934&qs=pros-and-cons#reviews) Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. [(16 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295759&qs=pros-and-cons#reviews) Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. [(13 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1296065&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. [(11 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295443&qs=pros-and-cons#reviews) Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. [(11 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295018&qs=pros-and-cons#reviews) Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. [(9 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295595&qs=pros-and-cons#reviews) Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. [(7 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293838&qs=pros-and-cons#reviews) Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. [(7 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293745&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. [(6 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293485&qs=pros-and-cons#reviews) Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. [(6 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295844&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Deskpro ##### 1. Ease of Use Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. [ See 19 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295934&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you like about Deskpro? I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ##### 2. Features Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. [ See 16 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295759&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you like about Deskpro? I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ##### 3. Helpful Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. [ See 13 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1296065&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you like about Deskpro? I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ##### 4. Customer Support Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. [ See 11 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295443&qs=pros-and-cons#reviews) See Related User Reviews JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ![Hamish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hamish M.") HM Hamish M. Enterprise (\> 1000 emp.) 3.5/5 "Efficient Project Management, Needs UI Enhancements" What do you like about Deskpro? I like that Deskpro is easy to manage and link tickets across the entire team, and ticket reference numbers mean the whole team can support. The colla ##### 5. Customizability Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. [ See 11 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295018&qs=pros-and-cons#reviews) See Related User Reviews JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be RG Reg G. 4.5/5 "Highly Configurable with Seamless Onboarding" What do you like about Deskpro? I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want. I really like the integration with Shortcut, eliminatin ### 5 Cons or Disadvantages of Deskpro ##### 1. Ticketing Issues Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. [ See 9 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295595&qs=pros-and-cons#reviews) See Related User Reviews ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. RG Reg G. 4.5/5 "Highly Configurable with Seamless Onboarding" What do you dislike about Deskpro? The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used. ##### 2. Limited Features Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. [ See 7 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293838&qs=pros-and-cons#reviews) See Related User Reviews JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you dislike about Deskpro? Knowledgebase article creation I find to be pretty frustrating. There are little nuances like numbering that can be impossible to correct. They do off ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. ##### 3. Ticket Management Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. [ See 7 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293745&qs=pros-and-cons#reviews) See Related User Reviews ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. RG Reg G. 4.5/5 "Highly Configurable with Seamless Onboarding" What do you dislike about Deskpro? The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used. ##### 4. Not Intuitive Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. [ See 6 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293485&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you dislike about Deskpro? When writing a ticket or a note with the HTML-based editor, it allows you to place an image either inline with the text, or left- or right-justified w ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. ##### 5. UX Issues Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. [ See 6 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295844&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you dislike about Deskpro? When writing a ticket or a note with the HTML-based editor, it allows you to place an image either inline with the text, or left- or right-justified w JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you dislike about Deskpro? Knowledgebase article creation I find to be pretty frustrating. There are little nuances like numbering that can be impossible to correct. They do off KN Kara N. admin Small-Business (50 or fewer emp.) 5/15/2024 "glitchy" 4/5 What do you like best about Deskpro? Organization of our tickets in one convenient place. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Deskpro tends to be glitchy and prevents us from using it successfully on a fequent basis. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Maintaining customer profiles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 5/20/2024 "Deskpro review" 3.5/5 What do you like best about Deskpro? Information is all in one place, able to have more than one case open, information is very clear, history Review collected by and hosted on G2.com. What do you dislike about Deskpro? Some cases close after a period of time. Some information changes when you change a case from Quotes to Finance Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Ease of use, all information in one place. Able to look back on closed cases for information, able to re-open cases Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite EJ Erik J. Small-Business (50 or fewer emp.) 5/5/2024 "DeskPro review" 3.5/5 What do you like best about Deskpro? Customizable. The support. The HelpCentre is Easy to det up Review collected by and hosted on G2.com. What do you dislike about Deskpro? Feels a bit slow in development, for exempel no AI yet. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Helt Centre solves self service for hustomters. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") UP Verified User in Primary/Secondary Education Small-Business (50 or fewer emp.) 5/28/2024 "Provides a lot of functionality and useful to sort out work loads into manageable chunks." 3.5/5 What do you like best about Deskpro? Lots of customisability to suport various needs and use cases. Review collected by and hosted on G2.com. What do you dislike about Deskpro? User interface is unclear at times and takes time to learn your way around it. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Helping streamline flow of communication both internal and externally. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 5/21/2024 "Helpful IT Support Ticketing Software at Competitive Price" 3.5/5 What do you like best about Deskpro? Easy to manage support tickets with customers Review collected by and hosted on G2.com. What do you dislike about Deskpro? DeskPro doesn't always QA their stuff so the functionality is sometimes wonky Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Ticketing solution for IT support requests Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 5/20/2024 "Quick and easy to use" 3.5/5 What do you like best about Deskpro? Its ease of use and layout. The number of features to allow sorting of incoming tickects. The ease of implementation and integreation. Great customer support if you have any issues. Review collected by and hosted on G2.com. What do you dislike about Deskpro? No notifications on updates to tickets either in the system or via email/teams Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Ticket organization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Mid-Market (51-1000 emp.) 5/15/2024 "Deskpro does everything a ticket system needs to do, but not much more than that." 2.5/5 What do you like best about Deskpro? Tickets are easy to manage, and visibility of what other agents are doing is great. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The 'horizon' update was heavily focused on visual updates and hindered a lot of functionailty Deskpro previously had. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Organisation of tickets really helps productivity of the team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 5/21/2024 "Mostly good" 3/5 What do you like best about Deskpro? Easy to use The tickets can be seen at one place. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Not very intuitive. Search for keywords has bugs. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Ticketing system Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KG Kim G. Mid-Market (51-1000 emp.) 7/11/2023 "Affordable, Configurable Help Desk" 3.5/5 What do you like best about Deskpro? It's very customizable and relatively easy to use. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The reporting is difficult to customize to the same extent as the tickets and data input. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Staff submit their requests for support and DeskPro facilitates that intake and communication about each request Review collected by and hosted on G2.com. Show More 7/25/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PC Paul C. Mid-Market (51-1000 emp.) 3/8/2023 "Excellent experience from start to finish" 5/5 What do you like best about Deskpro? DeskPro has transformed how we work on a daily basis, we had previously been using a custom built Helpdesk system and their support was awful, since moving to DeskPro the support has been fantastic and all our requests have been accommodated. We're very happy with our move to DeskPro! Review collected by and hosted on G2.com. What do you dislike about Deskpro? We haven't found anything yet, every thing is working as expected! Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? DeskPro helps us to solve a huge problem we had checking 1000 mailboxes manually each day. Review collected by and hosted on G2.com. 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