Deskpro allows for easy management of tickets with easy tools for collaboration with others on a given issue. I like that tasks can be made and attached to tickets if for example you need another person to perform something before you can progress with the ticket. The automation tools when changing the department of a ticket are a nice quality of life feature also. Review collected by and hosted on G2.com.

I'd like a functionality to be able to open bookmarks in the same browser tab rather than them opening into a new tab, especially if it is a bookmark to another section on deskpro. Review collected by and hosted on G2.com.

Its simplicity to use for the agents, and its flexibility for admin. Info is clear an on hand. Review collected by and hosted on G2.com.

Some of the reports that you might want are difficult to build in the first instance, but the Deskpro support team are happy to help when required. Review collected by and hosted on G2.com.

It's easy to use, easy to implement, user friendly for both agents and customers, and powerful enough to support and streamline everyday processes. It has a good range of features and Deskpro's support team is also knowledgeable and helpful. Review collected by and hosted on G2.com.

It's very user friendly, but some backend settings aren't well defined, so sometimes you have to figure them out using trial and error. Review collected by and hosted on G2.com.

Deskpro has been a game-changer for our organization, seamlessly integrating into multiple departments. The Support Knowledge Base is a standout feature, providing extensive and well-organized resources that empower our team to resolve issues independently. Additionally, when we need to raise an issue, the Deskpro support team is impressively reactive, ensuring our concerns are addressed promptly and efficiently. Review collected by and hosted on G2.com.

While Deskpro is robust, there is a bit of a learning curve for new users due to its extensive features. Some initial training and adaptation time are necessary to fully leverage its capabilities, but once past that, it proves to be an invaluable tool. Review collected by and hosted on G2.com.

The flexibility to direct and create tickets behind the scenes. Custom reports are also a big plus. Review collected by and hosted on G2.com.

The search features need work it does not seem to perform a full text search. When creating tickets and trying to assign to users sometimes it won't show the user even if you type the name exactly the same. Review collected by and hosted on G2.com.

All the tools we need as a company are there and we can tweak as we go. Lots of support set up for new users. Review collected by and hosted on G2.com.

When you open a ticket on your phone it doesn't necessarily open the correct ticket. Review collected by and hosted on G2.com.

* Deskpro is an incredibly customizable helpdesk solution which is something we appreciated a lot. While the implementation phase was rather long, at the end of the day we got exactly what we needed at a fair price.

* As the person implementing the solution in our business, I was already very familiar with the user interface when we went live, but I'm very almost surprised how quickly our other agents caught on.

* Deskpro's support team was and still is A-tier, quick to help with customization questions, squash bugs, and follow up when needed!

* For us, the Teamviewer integration has been a huge help for us to help our customers faster. Machine translation has also been a huge help when communicating with customers globally.

* Our customers and end users have been impressed with the new look and feel, as well as the Help Center.

* 17 agents, handling 60-100 tickets per day. Review collected by and hosted on G2.com.

* Rather large jump in price to upgrade to Professional version.

* Some submitted bug reports still haven't been solved, and have no estimated resolution time - even after months. Review collected by and hosted on G2.com.

It makes customer service so easy and it's makes me a better worker Review collected by and hosted on G2.com.

I would like more instructional videos on youtube Review collected by and hosted on G2.com.

It brings all the information together and allows you to manage tickets with ease. Review collected by and hosted on G2.com.

It can feel very cluttered with the amount of information on screen. It would be nice to have an option for a simple view Review collected by and hosted on G2.com.

UK based servers. feature rich and fairly easy to integrate. Very good and quick customer support Review collected by and hosted on G2.com.

significant learning curve compared to other helpdesks, mainly due to the features and report dashboard Review collected by and hosted on G2.com.