--- title: Deskpro Reviews meta_title: 'Deskpro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 98 reviews by the users' company size, role or industry to find out how Deskpro works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 98 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Deskpro Reviews **Vendor:** Deskpro **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 98 ## About Deskpro Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. ## Deskpro Pros & Cons **What users like:** - Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. (19 reviews) - Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. (16 reviews) - Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. (13 reviews) - Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. (11 reviews) - Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. (11 reviews) - Intuitive (11 reviews) - Users love the **extensive customization options** in Deskpro, enhancing both user experience and integration with branding. (10 reviews) - Flexibility (8 reviews) - Simple (8 reviews) - User Interface (7 reviews) **What users dislike:** - Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. (9 reviews) - Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. (7 reviews) - Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. (7 reviews) - Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. (6 reviews) - Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. (6 reviews) - Bugs (5 reviews) - Lack of Features (5 reviews) - Software Bugs (5 reviews) - Users find the **complexity** in Deskpro's navigation and setup process could be improved for better usability. (4 reviews) - Users report **email communication issues** due to the default setting of sending notifications with ticket comments. (4 reviews) ## Deskpro Discussions - [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote - [View Deskpro pricing details and edition comparison](https://www.g2.com/products/deskpro/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A56%3A20+-0500&secure%5Bsession_id%5D=e830babe-0826-4533-8099-408abfe9c3b9&secure%5Btoken%5D=cce60df93d18acbe37cc5e449f36300cdbe1b77f058d9f060d578ff7a8849efa&format=llm_user) ## Deskpro Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PeopleHR On-Premise](https://www.g2.com/products/peoplehr-on-premise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Deskpro Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Deskpro Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)